There was cat poop left under the sink. No blankets or sheets for the pullout bed, the door did not close, and the outlets were busted with wires sticking out. I was supposed to receive a credit but did not.

Enjoyed our stay and breakfast. Staff nice and helpful when needed things. Only thing you should change is way to contact front desk. We had to go downstairs to pick up sheets and blanket for pull out couch. Next morning needed more towels and had to go downstairs and find someone to get towels. Everthing else good. Should supply a contact number on key sleeve so can call if need things. Thanks

Enjoyed our stay and breakfast. Staff nice and helpful when needed things. Only thing you should change is way to contact front desk. We had to go downstairs to pick up sheets and blanket for pull out couch. Next morning needed more towels and had to go downstairs and find someone to get towels. Everthing else good. Should supply a contact number on key sleeve so can call if need things. Thanks

The suite was very spacious. But the main lobby was very humid. You had to have the room freezing so you’re not sweating. The day staff was nice. Evening staff wasn’t on top of customer. We went over to the tru hotel, to see family, they had more to offer for entertainment in the lobby but the rooms are much smaller. So it just depends on what you are looking for at your stay.

The suite was very spacious. But the main lobby was very humid. You had to have the room freezing so you’re not sweating. The day staff was nice. Evening staff wasn’t on top of customer. We went over to the tru hotel, to see family, they had more to offer for entertainment in the lobby but the rooms are much smaller. So it just depends on what you are looking for at your stay.

The room was clean, but kept seeing ants every in the room.

The room was clean, but kept seeing ants every in the room.

Our room had roaches and the pool was frequently closed.

Our room had roaches and the pool was frequently closed.

Our stay was the worst I have had at a hotel in a long time. It started with us getting there and being told that because we booked with a 3rd party booking (mind you we paid full price upfront days before our trip) that we no longer had a room. It was also almost 10pm and my self 38 weeks pregnant with my 3 kids and husband were in town for a sporting an event my kids needed to be at. The youngest we had with us being 2 years old. This is unacceptable as I know for a fact the rooms those 3rd party sites get they buy and then sell to us later so that should never be a thing. The lady working the desk then lied to the 3rd party site when I got on the phone and called them to fix this mess at 10pm saying she couldn't even see my reservation but looked me in the face and knew my name and everything when we first showed up. The lady some how ended up finding us a room after checking in 2 other families that booked though 3rd party sites as well. Then we get to our room and it is run down and not as clean as you would think a Hilton would be. The shampoo was empty, there was no soap at the bathroom sink. the fridgerater was broken and didn't even cool. The Cleaning lady never even came in our room to reset. We saw them in the hall after 6pm and they had never even been in our room then they just left the floor didn't even knock to see if we needed anything. This was the worst stay for us in a long time we will never be back !

Our stay was the worst I have had at a hotel in a long time. It started with us getting there and being told that because we booked with a 3rd party booking (mind you we paid full price upfront days before our trip) that we no longer had a room. It was also almost 10pm and my self 38 weeks pregnant with my 3 kids and husband were in town for a sporting an event my kids needed to be at. The youngest we had with us being 2 years old. This is unacceptable as I know for a fact the rooms those 3rd party sites get they buy and then sell to us later so that should never be a thing. The lady working the desk then lied to the 3rd party site when I got on the phone and called them to fix this mess at 10pm saying she couldn't even see my reservation but looked me in the face and knew my name and everything when we first showed up. The lady some how ended up finding us a room after checking in 2 other families that booked though 3rd party sites as well. Then we get to our room and it is run down and not as clean as you would think a Hilton would be. The shampoo was empty, there was no soap at the bathroom sink. the fridgerater was broken and didn't even cool. The Cleaning lady never even came in our room to reset. We saw them in the hall after 6pm and they had never even been in our room then they just left the floor didn't even knock to see if we needed anything. This was the worst stay for us in a long time we will never be back !

The pool area being right next to the elevator was a bit off. Nothing but water tracks on the walk way to the elevator. Other than that, great stay.

The pool area being right next to the elevator was a bit off. Nothing but water tracks on the walk way to the elevator. Other than that, great stay.

The staff was kind but the facility was dirty. There were chips and food in the pull out bed. The mattresses were all stained clear through. The carpet is old and ruined. Not a good experience.

The staff was kind but the facility was dirty. There were chips and food in the pull out bed. The mattresses were all stained clear through. The carpet is old and ruined. Not a good experience.

Needs some updates.

Needs some updates.

Great stay! Staff was all friendly. Room and common areas were clean. I think the breakfast could have been a bit better. But we were very happy with the stay for the price we paid. Thanks!

Great stay! Staff was all friendly. Room and common areas were clean. I think the breakfast could have been a bit better. But we were very happy with the stay for the price we paid. Thanks!

Check-in is at 3pm. We arrived at 3:15. The desk clerk advised our room was not ready and to come back in an hour. I went back in 30 minutes. A new clerk was on duty, and although our room was not ready, assigned us to another room.

Check-in is at 3pm. We arrived at 3:15. The desk clerk advised our room was not ready and to come back in an hour. I went back in 30 minutes. A new clerk was on duty, and although our room was not ready, assigned us to another room.

The room had a living room, but the couch had holes in it there was lots of stuff left in the unit from the last gest. The dishes were still washing. There were 50 kids in the pool that just got in cars and left when it closed.

The room had a living room, but the couch had holes in it there was lots of stuff left in the unit from the last gest. The dishes were still washing. There were 50 kids in the pool that just got in cars and left when it closed.

Tyler was very nasty, not very welcoming at all

Tyler was very nasty, not very welcoming at all

Price was $16 higher than when I booked, had to pay the difference. On top of that, the hot tub was room temperature, the couch in the room was torn in 5 places, and the dishwasher was full of dirty dishes. LASTLY THERE WAS MULTIPLE ROACHES IN MY ROOM. (The small ones that can survive the apocalypse) I’m not a Karen so I didn’t make an ordeal, but I’m disappointed that I wasn’t offered anything when I brought this to the staff’s attention.

Price was $16 higher than when I booked, had to pay the difference. On top of that, the hot tub was room temperature, the couch in the room was torn in 5 places, and the dishwasher was full of dirty dishes. LASTLY THERE WAS MULTIPLE ROACHES IN MY ROOM. (The small ones that can survive the apocalypse) I’m not a Karen so I didn’t make an ordeal, but I’m disappointed that I wasn’t offered anything when I brought this to the staff’s attention.

There was an odor upon entering our room and mattresses and sheets were stained with BLOOD! Following entering we quickly noticed red stains on the door surfaces that appeared to also be blood stains with hair stuck in them. This experience was truly horrific, and once we had explained our experience we were ere allowed a room switch in which we were in a room that was better, but still did not feel clean and housed stained mattresses and dirty surfaces. We were denied a refund because we had booked through hotels.com, but we like still gladly appreciate a refund for this horrific experience.

There was an odor upon entering our room and mattresses and sheets were stained with BLOOD! Following entering we quickly noticed red stains on the door surfaces that appeared to also be blood stains with hair stuck in them. This experience was truly horrific, and once we had explained our experience we were ere allowed a room switch in which we were in a room that was better, but still did not feel clean and housed stained mattresses and dirty surfaces. We were denied a refund because we had booked through hotels.com, but we like still gladly appreciate a refund for this horrific experience.

Very nice suites. Would stay here again!

Very nice suites. Would stay here again!

Very nice staff Clean