We decided to stay at this "five-star luxury hotel" before our AM flight. Arrived early, lunch at pool restaurant - nice pizza dish with very good crust. Checked in and changed for the pool. Room was dated (as was rest of hotel decor) and the floor was dirty- not "5-Star". Lovely balcony. Air conditioning not working - reported to desk (1st report). Pool nice, pool bar limited, towels only at the front desk (not 5-star!). Air still not working after 3-hour at pool (80F in room!). Sent service request via their Siri (I think) system (2nd). Also asked again at front desk when making hotel dinner reservations (3rd). Front desk said received service request for the air conditioning - had not responded yet. Hotel bar not open until 7PM - only the pool bar across the property available - again not "5-Star" convenience. Went to dinner (not good 2-star at best - no olives or lime - in Italy!). Called desk (4th) when air STILL not working after dinner. Waited another hour - called front desk again (5th) then went to front desk (6th) to see what could be done. Finally 2 people checked our room and used a toothpick to rig the air conditioner to work. Stayed 20 hours at "5-Star" hotel and only had air conditioning for about 8 of those hours. Never offered apology, a new room, discount, or anything for our inconvenience. Poorly run hotel with tremendous potential if cleaning, restaurant, maintenance, staffing, etc. were upgraded to anything close to 5-Star.

We stayed one night before flying home. The condition of the hotel was overall good, the pool area and rooms was nice. The room had a descent size balcony. The button to turn up the room temperature set point on the ac control unit was broken, which lead the room temperature to on the cold side during the night. There were long black hairs in the shower and on the bathroom floor, which indicated the cleaning before we got the room had been not that thorough. When walking without socks on, we had to brush off our feet before going to bed. We expected better breakfast, considering the rating and price of the hotel. Some noise from the nearby airport is to be expected. Due to a late flight we ordered a late checkout and got an unpleasant surprise when it was time to pay. As it turned out there had been an langue misunderstanding for the late check out fee (we though 14 euro, they insisted on 40 euro), which there were not talking to the staff about. The overall feeling for the hotel is that we could have done better for a cheaper price at a lower rated hotel.

We stayed one night before flying home. The condition of the hotel was overall good, the pool area and rooms was nice. The room had a descent size balcony. The button to turn up the room temperature set point on the ac control unit was broken, which lead the room temperature to on the cold side during the night. There were long black hairs in the shower and on the bathroom floor, which indicated the cleaning before we got the room had been not that thorough. When walking without socks on, we had to brush off our feet before going to bed. We expected better breakfast, considering the rating and price of the hotel. Some noise from the nearby airport is to be expected. Due to a late flight we ordered a late checkout and got an unpleasant surprise when it was time to pay. As it turned out there had been an langue misunderstanding for the late check out fee (we though 14 euro, they insisted on 40 euro), which there were not talking to the staff about. The overall feeling for the hotel is that we could have done better for a cheaper price at a lower rated hotel.

Great property; great staff

The staff deserves a better hotel to work in. The management needs to make some structural & finishings investments cause you have perfect staff and thats rare.

The staff deserves a better hotel to work in. The management needs to make some structural & finishings investments cause you have perfect staff and thats rare.

Airport is perfect for early morning flights out of Catania. Hotel interior is dated. Some aspects of the room were broken—needs some TLC. Having said that, we called the front desk and they sent someone right away. Dinner was very good. Our waiter Davide was excellent.

Airport is perfect for early morning flights out of Catania. Hotel interior is dated. Some aspects of the room were broken—needs some TLC. Having said that, we called the front desk and they sent someone right away. Dinner was very good. Our waiter Davide was excellent.

This is not a five start hotel. I stayed one night and they had loud club music playing where you could feel the base in the room. At 1 am I went to the front seat to complain about it and they acted like it was out of the ordinary and said that they would speak to the people. On my way back to the room I stop and spoke to another visitor and found out that this had been going on for the last 3 nights. And it continued past 3 am. The next morning I promptly checked out.

This is not a five start hotel. I stayed one night and they had loud club music playing where you could feel the base in the room. At 1 am I went to the front seat to complain about it and they acted like it was out of the ordinary and said that they would speak to the people. On my way back to the room I stop and spoke to another visitor and found out that this had been going on for the last 3 nights. And it continued past 3 am. The next morning I promptly checked out.

Close to the airport if looking for convenience. Parking is easy and available on site. Otherwise, the property is very dated. Dirty rooms and corridors. The food at the restaurant was terrible.

Close to the airport if looking for convenience. Parking is easy and available on site. Otherwise, the property is very dated. Dirty rooms and corridors. The food at the restaurant was terrible.

The hotel has been very high standard, but is rather old now. Great facilities though and located next to an excellent beach.

The hotel has been very high standard, but is rather old now. Great facilities though and located next to an excellent beach.

It's Nice

It's Nice

Above our expectations, the facilities were well kept, clean. The staff was very friendly and helpful. Close access to beach.

Above our expectations, the facilities were well kept, clean. The staff was very friendly and helpful. Close access to beach.

It was a clean and comfortable hotel for a night after driving at the Catania airport. Breakfast with a great view, nice spread of cheeses and more, and sparkling wine was quite lovely. We enjoyed the pizzeria for dinner.

It was a clean and comfortable hotel for a night after driving at the Catania airport. Breakfast with a great view, nice spread of cheeses and more, and sparkling wine was quite lovely. We enjoyed the pizzeria for dinner.

Amazing

Amazing

We booked a room with 2 double beds and were given a king bed. This resulted in my husband and I sharing a bed with our 13 year old son. I asked to switch rooms and was told they were full and it wasn't possible. I asked for a cot and was simply told no. Later on my husband hurt his back and we asked for some ice which we were told was not possible unless we bought wine from the bar. I have stayed at this hotel before and enjoyed myself but it has seriously gone downhill. The service was horrible and the staff do not care about guests. If you need to stay in the area stay at the notel next door.

We booked a room with 2 double beds and were given a king bed. This resulted in my husband and I sharing a bed with our 13 year old son. I asked to switch rooms and was told they were full and it wasn't possible. I asked for a cot and was simply told no. Later on my husband hurt his back and we asked for some ice which we were told was not possible unless we bought wine from the bar. I have stayed at this hotel before and enjoyed myself but it has seriously gone downhill. The service was horrible and the staff do not care about guests. If you need to stay in the area stay at the notel next door.

Hotel was quite nice but not 5* quality. We encountered a few issues, including no spare sockets meaning we had to unplug existing things to charge our phones. We also had to switch the fridge off to use the kettle (cups were provided but no spoons). The tv remote had no batteries in it and the toilet roll holder was broken. That said, the entrance to the hotel was very beautiful, the area had nice restaurants nearby, and the pool was decent.

Hotel was quite nice but not 5* quality. We encountered a few issues, including no spare sockets meaning we had to unplug existing things to charge our phones. We also had to switch the fridge off to use the kettle (cups were provided but no spoons). The tv remote had no batteries in it and the toilet roll holder was broken. That said, the entrance to the hotel was very beautiful, the area had nice restaurants nearby, and the pool was decent.

Very nice pool.

Very nice pool.

Very outdated, very small showers for even small kids, no space in the shower to accommodate soap or shampoo. AC is a dilema (it may or it may not work as the rooms were last updated around 1980). Connecting rooms? Good luck!, it will be given to guests that logically do not need it and not to parents with small kids). On the positive side, good location (close to city center and close to the Catania airport). The pool also looked nice and well maintained, but did not use it.

Very outdated, very small showers for even small kids, no space in the shower to accommodate soap or shampoo. AC is a dilema (it may or it may not work as the rooms were last updated around 1980). Connecting rooms? Good luck!, it will be given to guests that logically do not need it and not to parents with small kids). On the positive side, good location (close to city center and close to the Catania airport). The pool also looked nice and well maintained, but did not use it.

Close to the airport—$25 minimum taxi fare. The room was spacious. The decorations are rather interesting, but the staff was great.

Close to the airport—$25 minimum taxi fare. The room was spacious. The decorations are rather interesting, but the staff was great.