On arrival I went to reception to check in the lovely lady there upgraded us from a standard family room to a superior family room. I was happy at her generosity, until we walked into our room! If this was a superior room, id hate to see what the standard room looked like! You walk in the door and your basically in the bathroom but also where the fridge is. Then there was a lounge with a queen bed and 3.other single beds. The queen bed felt like it was missing half the springs and the ones that were left stabbed you almost to death all night, the sigles not much better you just sunk into the middle of them unable to move. The whole room was dirty and smelt horrid. The carpets were filthy. One aircon that blew hot air but by the time it reached you the air was frozen and made a horrible broken fan noise and there where no extra blankets! Our third child that we paid extra for didnt even get a towel! The shower still had someones left over soap, the toilet was uncleaned. There was no restaurant or bar as advertised, the pool was filled in to now be a garden, rubbish all over the property. The $2 advertised laundry became $10. And the kicker was we couldnt even speak to anyone about our problems as we were the only guests reception was shut and the facility was unattended! Never ever will we stay in this hell hole again, run for the hills this place is an absolute dump and far from the resort it was advertised to be!

On arrival I went to reception to check in the lovely lady there upgraded us from a standard family room to a superior family room. I was happy at her generosity, until we walked into our room! If this was a superior room, id hate to see what the standard room looked like! You walk in the door and your basically in the bathroom but also where the fridge is. Then there was a lounge with a queen bed and 3.other single beds. The queen bed felt like it was missing half the springs and the ones that were left stabbed you almost to death all night, the sigles not much better you just sunk into the middle of them unable to move. The whole room was dirty and smelt horrid. The carpets were filthy. One aircon that blew hot air but by the time it reached you the air was frozen and made a horrible broken fan noise and there where no extra blankets! Our third child that we paid extra for didnt even get a towel! The shower still had someones left over soap, the toilet was uncleaned. There was no restaurant or bar as advertised, the pool was filled in to now be a garden, rubbish all over the property. The $2 advertised laundry became $10. And the kicker was we couldnt even speak to anyone about our problems as we were the only guests reception was shut and the facility was unattended! Never ever will we stay in this hell hole again, run for the hills this place is an absolute dump and far from the resort it was advertised to be!

Hotel doesnt look anything like the pictures online inside. There was blood stains on our mattress base. The shower was horrible. No pressure and would go from a set temp to boiling hot. You couldnt add cold water and it would turn into a dribble.

Hotel doesnt look anything like the pictures online inside. There was blood stains on our mattress base. The shower was horrible. No pressure and would go from a set temp to boiling hot. You couldnt add cold water and it would turn into a dribble.

Mould in vicinity. Staff does not know emergency procedures. There was no electricity for one night and staff just wondering to find out where are the electric meter boxes. They don’t have any plans in plans to provide consistent message to the guests. They were checking wth owners for next steps and they lock and close the reception instead of guest rooms did not have electricity/ heating.

Mould in vicinity. Staff does not know emergency procedures. There was no electricity for one night and staff just wondering to find out where are the electric meter boxes. They don’t have any plans in plans to provide consistent message to the guests. They were checking wth owners for next steps and they lock and close the reception instead of guest rooms did not have electricity/ heating.

After a big day at the snow was nice to come to room that didnt smell and had very clean room and linen. photos on website were modern and didnt match rooms but room was spacious. Tv worked without issues. Games room only had 2 out of 4 working (no pool or ice hockey) and would have been nice to have big fireplace on, especially given its winter. But overall a nice stay..

After a big day at the snow was nice to come to room that didnt smell and had very clean room and linen. photos on website were modern and didnt match rooms but room was spacious. Tv worked without issues. Games room only had 2 out of 4 working (no pool or ice hockey) and would have been nice to have big fireplace on, especially given its winter. But overall a nice stay..

There was insufficient water supply for shower, was dropping or stopped during the shower.

There was insufficient water supply for shower, was dropping or stopped during the shower.

Comfortable stay with a warm retro vibe. Kids loved the games room and the fire in the lounge area was lovely. Property is in need of a face lift but that is perhaps part of the charm and right for the price. Manager was friendly and very helpful.

Comfortable stay with a warm retro vibe. Kids loved the games room and the fire in the lounge area was lovely. Property is in need of a face lift but that is perhaps part of the charm and right for the price. Manager was friendly and very helpful.

While the room was spacious, the fold out sofa bed was not required so I folded it up. The carpet beneath was filthy with pieces of food - popcorn, dry noodles - and fluff. Obviously had not been cleaned since the last occupant. While I understand the exorbitant prices are necessary for a shorter season, at least spend that money on adequate cleaning. I would not recommend, nor will I return.

While the room was spacious, the fold out sofa bed was not required so I folded it up. The carpet beneath was filthy with pieces of food - popcorn, dry noodles - and fluff. Obviously had not been cleaned since the last occupant. While I understand the exorbitant prices are necessary for a shorter season, at least spend that money on adequate cleaning. I would not recommend, nor will I return.

nice

nice

Property is tired and old. Definitely not a ‘resort’. Room was basic, kettle and small UHF milk but no tea / coffee. Iron, no ironing board. Dining & Games room closed for the season. Pool is filled in with dirt and weeds, One staff member in complex who was in a room and not reception area, was nice enough. Rooms / bedding nothing like pics. We cleaned ??? of the wall next to a bed.

Property is tired and old. Definitely not a ‘resort’. Room was basic, kettle and small UHF milk but no tea / coffee. Iron, no ironing board. Dining & Games room closed for the season. Pool is filled in with dirt and weeds, One staff member in complex who was in a room and not reception area, was nice enough. Rooms / bedding nothing like pics. We cleaned ??? of the wall next to a bed.

Excellent property for fishing holidays

Excellent property for fishing holidays

Had the bare basics for a quick stop over

Had the bare basics for a quick stop over

A very run down property and none of the communal areas were operating. No safety chain on the room door. Lady who worked there was nice. Ok for price I suppose but it did feel dodgy.

A very run down property and none of the communal areas were operating. No safety chain on the room door. Lady who worked there was nice. Ok for price I suppose but it did feel dodgy.

Property needs a Reno to relive its glory days and a microwave honestly what hotel doesn’t have a microwave!

Property needs a Reno to relive its glory days and a microwave honestly what hotel doesn’t have a microwave!

In a great location for access to exploring the Snowy Mountains. Rooms and property facilities are due for some maintenace and updating. Nice and quite venue and friendly staff.

In a great location for access to exploring the Snowy Mountains. Rooms and property facilities are due for some maintenace and updating. Nice and quite venue and friendly staff.

Flooding to front concrete verandah even in light rain

Flooding to front concrete verandah even in light rain

nice and roomy quiet room

nice and roomy quiet room