zthe property was great value and the staff were fantastic

Both front of house and kitchen really delivered on the service with the in house evening fare being first class in my view.. best roast duck I’ve ever had! Easy to see that staff really care about the service.

Both front of house and kitchen really delivered on the service with the in house evening fare being first class in my view.. best roast duck I’ve ever had! Easy to see that staff really care about the service.

Lovely stay our room refurbished and very clean, friendly and great service 5 mins from ferry, would highly recommend this hotel. Cheers linda

Lovely stay our room refurbished and very clean, friendly and great service 5 mins from ferry, would highly recommend this hotel. Cheers linda

Comfortable unit with plenty of space.

Comfortable unit with plenty of space.

Comfortable room with a clean bathroom. A few minor aesthetic issues but otherwise a good room. Comfortable bed and continental breakfast was tasty.

Comfortable room with a clean bathroom. A few minor aesthetic issues but otherwise a good room. Comfortable bed and continental breakfast was tasty.

loved it great room great view friendly helpful staff

Good location close to ferry. Clean and quiet.

Rude kitchen staff with disappointing continental breakfast which was yoghurt with mostly canned fruits and some bread. Coffee was extremely watered down. Lack of parking space and elevator was not particularly accessible. Room was not furnished well though shower pressure was decent. Reception staff was much better and friendlier. Book this hotel only for the location.

Rude kitchen staff with disappointing continental breakfast which was yoghurt with mostly canned fruits and some bread. Coffee was extremely watered down. Lack of parking space and elevator was not particularly accessible. Room was not furnished well though shower pressure was decent. Reception staff was much better and friendlier. Book this hotel only for the location.

Wonderful feel, great free continental breakfast. Recommended.

Wonderful feel, great free continental breakfast. Recommended.

I don't know where to begin... The worst hotel I have ever stayed in. I have travelled a lot, and in the last 3 months alone I have stayed in over 30 hotels. This takes the biscuit as the worst one by a million miles. The incompetence of the staff is astonishing, the lack of communication is laughable and the standard of the hotel just beggars belief. Our mattress was a dish sponge with a hole in the middle and a sheet on top and the rooms are tired. That said, we could just about overlook this if it wasn't for the following. The hotel had no hot water for 24 hours and the manger didn't think it his responsibility to contact a maintenance company or to update any guests throughout the situation. When we complained (15 hours into it), he assured me it was out of his hands. I was lied to by two members of staff, who both told me that it would be back on within the hour and a maintenance man was fixing it as we spoke. Picton itself is lovely and we put the hotel experience behind us and enjoyed our time there. I wasn't going to leave a review but upon check out and while on a ferry across to Wellington, my credit card was charged £161.87 (approx $350) without my knowledge, consent or any prior communication. Having contacted the hotel, they told me they had 'made a mistake and were struggling to refund it'. Too long didn't read version - DO NOT STAY HERE, STAY LITERALLY ANYWHERE ELSE!

I don't know where to begin... The worst hotel I have ever stayed in. I have travelled a lot, and in the last 3 months alone I have stayed in over 30 hotels. This takes the biscuit as the worst one by a million miles. The incompetence of the staff is astonishing, the lack of communication is laughable and the standard of the hotel just beggars belief. Our mattress was a dish sponge with a hole in the middle and a sheet on top and the rooms are tired. That said, we could just about overlook this if it wasn't for the following. The hotel had no hot water for 24 hours and the manger didn't think it his responsibility to contact a maintenance company or to update any guests throughout the situation. When we complained (15 hours into it), he assured me it was out of his hands. I was lied to by two members of staff, who both told me that it would be back on within the hour and a maintenance man was fixing it as we spoke. Picton itself is lovely and we put the hotel experience behind us and enjoyed our time there. I wasn't going to leave a review but upon check out and while on a ferry across to Wellington, my credit card was charged £161.87 (approx $350) without my knowledge, consent or any prior communication. Having contacted the hotel, they told me they had 'made a mistake and were struggling to refund it'. Too long didn't read version - DO NOT STAY HERE, STAY LITERALLY ANYWHERE ELSE!

Comfortable and convenient

Comfortable and convenient

Friendly and helpful staff, but they struggle with poor resources. Old, tired equipment and rooms need updating.

Was nice, clean. Needs some tlc, lick of paint, upgraded lift system, other than that, comfortable and roomy

Friendly and helpful staff, but they struggle with poor resources. Old, tired equipment and rooms need updating.

Was nice, clean. Needs some tlc, lick of paint, upgraded lift system, other than that, comfortable and roomy

We only stayed one night as we were getting on the ferry the following morning. It is very clean, just a little dated. Service was wonderful and it is a short walk to the ferry which was very nice

We only stayed one night as we were getting on the ferry the following morning. It is very clean, just a little dated. Service was wonderful and it is a short walk to the ferry which was very nice

View

View

Great service Aprilee!

The room was clean with good decor ,nice shower with a rain head and handheld spray .the bed was a king made of two singles that did not match exactly so there was a small step between sides.hotel is in a good location with a great view .

Great service Aprilee!

The room was clean with good decor ,nice shower with a rain head and handheld spray .the bed was a king made of two singles that did not match exactly so there was a small step between sides.hotel is in a good location with a great view .

Great location, spacious rooms, very good service and very good dining room service