Staff is not friendly especially a front desk lady called Naveah. She is quite rude. My stay was for a week and the breakfast was the same and not veryany options. The room is very simple. It was nice and quiet. This hotel will not be my first choice for future visits.

Staff member Jason was friendly, conversant and very welcoming. I have stayed at the hotel a number of times and have found it to be of high quality and value.

Staff member Jason was friendly, conversant and very welcoming. I have stayed at the hotel a number of times and have found it to be of high quality and value.

The room was not ready by 3pm, which was rather inconvenient. We waited around for 30 minutes before we decided to just leave and come back later. We did enjoy the pool, and the room was nice and spacious. Breakfast was pretty good - microwave sandwiches and burritos, some cold options. It would have been helpful to have some more GF options. Overall, it was a very nice place. I was just unhappy with the delayed check-in.

The room was not ready by 3pm, which was rather inconvenient. We waited around for 30 minutes before we decided to just leave and come back later. We did enjoy the pool, and the room was nice and spacious. Breakfast was pretty good - microwave sandwiches and burritos, some cold options. It would have been helpful to have some more GF options. Overall, it was a very nice place. I was just unhappy with the delayed check-in.

Beautiful walkable area. Clean and quiet with nice gym and pool.

Beautiful walkable area. Clean and quiet with nice gym and pool.

Room was large and very clean.

Room was large and very clean.

We booked the stay here as we've stayed in the past and really enjoyed the pool at night to relax and hang out. Unfortunately, the hotel did not notify us via their website or the hotels.com website that it was going through construction and was closed. When I mentioned it to the desk agent, Navaeh she was snotty in asking where I booked my trip stating that she wanted to "cover all her bases". The issue is that the Hotels.com site and the BW site do not have anything about this amenity being closed. When I called BW direct (not the hotel) to book a room and test them on the availability when they were asked about the pool on site being open they said they had no info that it wasn't. It would have been nice to know before as we would have stayed elsewhere. In addition when I checked out the same desk agent recognized me from the day prior and was snotty again when I went to check out. She looked at me and said "Keys". I said I left them in the room, I just need a receipt please. She handed it to me with a snarky here you go. No thank you for staying with us, etc. The elevator is missing buttons and directional arrows as well. The button is an issue as someone could put their finger in their and touch the wires.

We booked the stay here as we've stayed in the past and really enjoyed the pool at night to relax and hang out. Unfortunately, the hotel did not notify us via their website or the hotels.com website that it was going through construction and was closed. When I mentioned it to the desk agent, Navaeh she was snotty in asking where I booked my trip stating that she wanted to "cover all her bases". The issue is that the Hotels.com site and the BW site do not have anything about this amenity being closed. When I called BW direct (not the hotel) to book a room and test them on the availability when they were asked about the pool on site being open they said they had no info that it wasn't. It would have been nice to know before as we would have stayed elsewhere. In addition when I checked out the same desk agent recognized me from the day prior and was snotty again when I went to check out. She looked at me and said "Keys". I said I left them in the room, I just need a receipt please. She handed it to me with a snarky here you go. No thank you for staying with us, etc. The elevator is missing buttons and directional arrows as well. The button is an issue as someone could put their finger in their and touch the wires.

Loved this hotel! Great location, everything was clean and very new. Breakfast was perfect with a lot of options and had a nice attendant who was refilling everything. I’d prefer a hotel which offers recycling and also not using plastic one use bottles for shampoos, etc. but I’d definitely stay here again!

Great place! Uneventful: which is what we love!

Great place! Uneventful: which is what we love!

Loved this hotel! Great location, everything was clean and very new. Breakfast was perfect with a lot of options and had a nice attendant who was refilling everything. I’d prefer a hotel which offers recycling and also not using plastic one use bottles for shampoos, etc. but I’d definitely stay here again!

Would stay again

Love that needed keycard for access to side doors and pool area made me feel safe staying with my children knowing nobody could open the door right outside of our room. And having children I was relieved knowing there was a door and then gate they need room key to open to access the pool. The breakfast was average nothing fancy. If traveling with kids there was a splash pad across the street.

Love that needed keycard for access to side doors and pool area made me feel safe staying with my children knowing nobody could open the door right outside of our room. And having children I was relieved knowing there was a door and then gate they need room key to open to access the pool. The breakfast was average nothing fancy. If traveling with kids there was a splash pad across the street.

Love this place. So staycations here 4 or 5 times a year. Chill at the pool!!

Love this place. So staycations here 4 or 5 times a year. Chill at the pool!!

Only thing to make it better would be to start breakfast at 6 instead of 7am.

Only thing to make it better would be to start breakfast at 6 instead of 7am.

crisp clean hotel, comfortable bed, friendly staff

crisp clean hotel, comfortable bed, friendly staff

Great location for a quick overnight. If you haven't been to Fountain Hills before, it's a great location to stay to be near the fountain. Path around the pond there is also very peaceful.

Great location for a quick overnight. If you haven't been to Fountain Hills before, it's a great location to stay to be near the fountain. Path around the pond there is also very peaceful.

Although a little out of the way, it was well worth the trip, relaxing and enjoyable. The continental breakfast provided some choices that could be warmed up in the microwave. The beds were comfortable. I can highly recommend this hotel.

Although a little out of the way, it was well worth the trip, relaxing and enjoyable. The continental breakfast provided some choices that could be warmed up in the microwave. The beds were comfortable. I can highly recommend this hotel.

Updated and tastefully done. Walking distance to resturants, nice staff

Updated and tastefully done. Walking distance to resturants, nice staff

Easy parking with a boat. Clean. Friendly staff

Nice place