on the Main Plaza - great location to be able to walk around the area.

on the Main Plaza - great location to be able to walk around the area.

Best location if you want to be in the middle of town. Kids had a great time too. Staff is very helpful and polite. Highly recommend.

Best location if you want to be in the middle of town. Kids had a great time too. Staff is very helpful and polite. Highly recommend.

Very good Hotel

Very good Hotel

Horrible experience. I recently stayed at Hotel Plaza Mayor in Villa de Leyva, Colombia, with high expectations due to past experiences. Unfortunately, the hotel failed to meet these expectations in various ways. Despite the beautiful location and terrace, our stay was marred by poor customer service and management issues. The restaurant manager, Sofia, was unhelpful and rude, failing to deliver on promised surprises for my birthday. The waitress was excellent, but her efforts couldn't compensate for Sofia's poor attitude. We were also kicked out of the terrace after 10 pm, and a pre-paid mariachi serenade was disrupted due to false complaints from other guests. Upon arrival, no one offered to help with our luggage, and the front desk staff showed no sense of urgency or customer service skills. The TV in our room didn't work, and when we reported it, the staff offered to help at midnight, which we refused. When we returned to the hotel, the TV still wasn't working, and we were moved to another room, where we found a dirty bathroom and a shower full of black hair (despite my wife being blonde). These issues stem from a lack of training and operational leadership, leaving us extremely dissatisfied and ruining my birthday weekend. I would not recommend this hotel until management addresses these issues."

Horrible experience. I recently stayed at Hotel Plaza Mayor in Villa de Leyva, Colombia, with high expectations due to past experiences. Unfortunately, the hotel failed to meet these expectations in various ways. Despite the beautiful location and terrace, our stay was marred by poor customer service and management issues. The restaurant manager, Sofia, was unhelpful and rude, failing to deliver on promised surprises for my birthday. The waitress was excellent, but her efforts couldn't compensate for Sofia's poor attitude. We were also kicked out of the terrace after 10 pm, and a pre-paid mariachi serenade was disrupted due to false complaints from other guests. Upon arrival, no one offered to help with our luggage, and the front desk staff showed no sense of urgency or customer service skills. The TV in our room didn't work, and when we reported it, the staff offered to help at midnight, which we refused. When we returned to the hotel, the TV still wasn't working, and we were moved to another room, where we found a dirty bathroom and a shower full of black hair (despite my wife being blonde). These issues stem from a lack of training and operational leadership, leaving us extremely dissatisfied and ruining my birthday weekend. I would not recommend this hotel until management addresses these issues."

We loved how close we were to everything. The Hotel was clean and tidy and close to many great places in Villa de Leyva. We would definitely return! Thanks!

We loved how close we were to everything. The Hotel was clean and tidy and close to many great places in Villa de Leyva. We would definitely return! Thanks!

Beautiful restored hotel in the main square of a gorgeous colonial town in beautiful Boyaca, Colombia

Beautiful restored hotel in the main square of a gorgeous colonial town in beautiful Boyaca, Colombia

The rooms have much humidity. The place is very nice but our clothes were damp due to the high humidity in the room.

The rooms have much humidity. The place is very nice but our clothes were damp due to the high humidity in the room.

Really poor service. I was left waiting 30min outside the door because I arrived after midnight and no one was there. Room was not cleaned on second day despite clear communication to do so. I will not come back.

Really poor service. I was left waiting 30min outside the door because I arrived after midnight and no one was there. Room was not cleaned on second day despite clear communication to do so. I will not come back.

We stayed in the suite with the plaza view, restaurant had music until 9pm but the hotel a crossed had a party until 4am. If you don’t mind the music until late, then location is amazing. Hotel was clean and massage was one of the best I’ve ever had.

We stayed in the suite with the plaza view, restaurant had music until 9pm but the hotel a crossed had a party until 4am. If you don’t mind the music until late, then location is amazing. Hotel was clean and massage was one of the best I’ve ever had.

For the price PLEASE is very poorly services, not tv in bad condition, not telephone in the room, to much noises,

For the price PLEASE is very poorly services, not tv in bad condition, not telephone in the room, to much noises,

The only issue was the loud music pretty much all night

The only issue was the loud music pretty much all night

Excellent service

Excellent service

Excellent

Excellent

It was ok, but not more than that

It was ok, but not more than that

We had an excellent stay! Thank you for your hospitality.

We had an excellent stay! Thank you for your hospitality.

Best location in town, very nice colonial design, good size and clean rooms, excellent customer service, good breakfast, fair price and a sorpresive rooftop to have a Canelazo!! Will definitively come.back...

Best location in town, very nice colonial design, good size and clean rooms, excellent customer service, good breakfast, fair price and a sorpresive rooftop to have a Canelazo!! Will definitively come.back...