Room very small and smelly in all hotel. Staff very friendly. Breakfast was fair but fresh juice and fresh fruit not good and taste indicate that juice and fruit salad was not ok anymore

Nice hotel, great staff, but this is not 4-star.

Nice hotel, great staff, but this is not 4-star.

The staff were amazing so helpful, room was a good size, shower room perfectly set out and a 5min walk from the station! Shopping and food outlets on the doorstep and a 10min walk to the river

Good room lovely staff

Good room lovely staff

DON’T STAY IN THIS HOTEL. Someone stole our computer from our room. We stayed there for a night from Saturday to Sunday in June. I chose the hotel because it had 4 stars and Expedia said it had parking. The first surprise is that DOES NOT HAVE PARKING, the receptionist sends you to a city parking that is 10-min. walking distance (add another 10 euros to your budget). BW will not pay it for you. The 4-star rating is an overstatement. The building is old, lacks proper maintenance. AC in rooms does not work. The coffee machine in the lobby does not work. We were given a room that had no soap and the shower drain was clogged. We asked for a room change and we got the room next door. Both (standard) rooms were small. At some point when we went briefly outside the room either that evening or the next morning, somebody entered our room, opened my backpack and stole our computer and its charging cord. Only that and for that reason we realized until we had left Orleans and had arrived to Paris. I have called the reception three times, I wrote an email… and so far, four days later, the Hotel has done nothing to help me. AVOID Best Western Hotel d’Arc. One of the worst hotel experiences in my life and I am a seasoned traveler.

DON’T STAY IN THIS HOTEL. Someone stole our computer from our room. We stayed there for a night from Saturday to Sunday in June. I chose the hotel because it had 4 stars and Expedia said it had parking. The first surprise is that DOES NOT HAVE PARKING, the receptionist sends you to a city parking that is 10-min. walking distance (add another 10 euros to your budget). BW will not pay it for you. The 4-star rating is an overstatement. The building is old, lacks proper maintenance. AC in rooms does not work. The coffee machine in the lobby does not work. We were given a room that had no soap and the shower drain was clogged. We asked for a room change and we got the room next door. Both (standard) rooms were small. At some point when we went briefly outside the room either that evening or the next morning, somebody entered our room, opened my backpack and stole our computer and its charging cord. Only that and for that reason we realized until we had left Orleans and had arrived to Paris. I have called the reception three times, I wrote an email… and so far, four days later, the Hotel has done nothing to help me. AVOID Best Western Hotel d’Arc. One of the worst hotel experiences in my life and I am a seasoned traveler.

old property. good location.

old property. good location.

Fantastic staff. I would specifically thank the girl who lived in the US. Thanks again I will be back.

Fantastic staff. I would specifically thank the girl who lived in the US. Thanks again I will be back.

I had payed for breakfast and they denied it!!!!

I had payed for breakfast and they denied it!!!!

My second time staying at this hotel it’s really best and clean and the staff are really friendly

My second time staying at this hotel it’s really best and clean and the staff are really friendly

pre dinner. Great selection of breakfast is top value. Egg boiler as well as the usual meat, cheese, pastries. Good coffee machine too.

pre dinner. Great selection of breakfast is top value. Egg boiler as well as the usual meat, cheese, pastries. Good coffee machine too.

The smell of smoking was terrible in my room

The smell of smoking was terrible in my room

Staff were incredibly helpful

Staff were incredibly helpful

Difficult to access. Explanation of how to get to hotel were inadequate. Parking was out of the way too.

Difficult to access. Explanation of how to get to hotel were inadequate. Parking was out of the way too.

Bed is comfortable. Property is clean.

Bed is comfortable. Property is clean.

The hotel is centrally located but a nightmare to get to by car as it is an a restricted area. We eventually found it after being misdirected by the sat-nav several times. The reception staff were very helpful and directed us to a secure car park within walking distance (very expensive!) but it would have been better if we had been directed to a car park in the first place.

Only here for an overnight, I wish we had longer. Orleans is such a beautiful city. This charming hotel is situated a great location, close to all the hustle and bustle and sights of the historical part of the city. Do note, the hotel has no parking so Yiu need to sort that out.

Only here for an overnight, I wish we had longer. Orleans is such a beautiful city. This charming hotel is situated a great location, close to all the hustle and bustle and sights of the historical part of the city. Do note, the hotel has no parking so Yiu need to sort that out.

I made a mistake i never went in Paris It was a mistake i

The hotel entrance is just in front of the mall/train station and easy to access if you use the underground car parking of the mall. However it was closed on a Sunday when we arrived and that made it difficult to find nearby parking ( eventually we did and street parking is free until 9am). The location is great but the room is very small. The bathroom is extremely small and when we arrived at reception we felt we didn’t get a warm welcome. Not too bad but not great. In the room there was only one set of towels so I ring reception and got the second set fairly quickly. Unfortunately it was stained…. And got it changed again.

The hotel entrance is just in front of the mall/train station and easy to access if you use the underground car parking of the mall. However it was closed on a Sunday when we arrived and that made it difficult to find nearby parking ( eventually we did and street parking is free until 9am). The location is great but the room is very small. The bathroom is extremely small and when we arrived at reception we felt we didn’t get a warm welcome. Not too bad but not great. In the room there was only one set of towels so I ring reception and got the second set fairly quickly. Unfortunately it was stained…. And got it changed again.