A great hotel in a quiet location, rooms are very nice and comfortable with a full sized fridge and microwave. However, why no in room safes? Having front desk safes is reminiscent of what hotels had in the 1990s.

A great hotel in a quiet location, rooms are very nice and comfortable with a full sized fridge and microwave. However, why no in room safes? Having front desk safes is reminiscent of what hotels had in the 1990s.

When we checked in we were told we would only be charged for the days were there (we were there due to the storm and subsequent power outages in the Cleveland area). We booked for 4 nights but only had to be there for 2 nights. Well I have been charged for 4 nights and when I called to let them know they overcharged me I was told I have to contact my credit card company and I have to file a dispute and the person I talked to was nasty and had no idea how that process works because when I said I have to file a dispute because you all messed up she said I did not say you need to file a dispute about 4 times and then said I said you need to contact the bank. Anyone with any sense would know that means I have to dispute the charge which takes a long time. I would never go here again because they overcharged me and they don’t even understand what you have to go through to get your money back and clearly don’t care!

When we checked in we were told we would only be charged for the days were there (we were there due to the storm and subsequent power outages in the Cleveland area). We booked for 4 nights but only had to be there for 2 nights. Well I have been charged for 4 nights and when I called to let them know they overcharged me I was told I have to contact my credit card company and I have to file a dispute and the person I talked to was nasty and had no idea how that process works because when I said I have to file a dispute because you all messed up she said I did not say you need to file a dispute about 4 times and then said I said you need to contact the bank. Anyone with any sense would know that means I have to dispute the charge which takes a long time. I would never go here again because they overcharged me and they don’t even understand what you have to go through to get your money back and clearly don’t care!

Quiet safe

Quiet safe

Walked in our room and the floors were dirty. Bathroom toilet had pee all over the rim of the toilet. Hair on the bathroom sink and floors. Couches were filthy. Asked for room service to clean room the next day. Next day came and went and when we returned, the room was never cleaned. Also tv in room didn't work and there was no remote control.

Walked in our room and the floors were dirty. Bathroom toilet had pee all over the rim of the toilet. Hair on the bathroom sink and floors. Couches were filthy. Asked for room service to clean room the next day. Next day came and went and when we returned, the room was never cleaned. Also tv in room didn't work and there was no remote control.

We liked the two bedroom / two bathroom arrangement with the common areas in the middle. I liked that it was easy to find and close enough to conveniences without much traffic noise. What we didn't like was that the dishes in the cupboard were dirty, the dishwasher still had soap in the dispenser that was partially wet from a previous cycle, and there wasn't any dish soap to hand wash the dishes.

Nice property

Nice property

We liked the two bedroom / two bathroom arrangement with the common areas in the middle. I liked that it was easy to find and close enough to conveniences without much traffic noise. What we didn't like was that the dishes in the cupboard were dirty, the dishwasher still had soap in the dispenser that was partially wet from a previous cycle, and there wasn't any dish soap to hand wash the dishes.

Quiet, clean, several outdoor activities.

Quiet, clean, several outdoor activities.

It is a pet friendly location which means that it's not allergy friendly AT ALL. In fact, if you have allergies, STAY AWAY. They do not vacuum or clean thoroughly whether it's your room or the common areas. Pet hair is EVERYWHERE. Ugh.d

The property was clean and the staff were very friendly and polite.

It is a pet friendly location which means that it's not allergy friendly AT ALL. In fact, if you have allergies, STAY AWAY. They do not vacuum or clean thoroughly whether it's your room or the common areas. Pet hair is EVERYWHERE. Ugh.d

The property was clean and the staff were very friendly and polite.

We loved the property and will likely stay again. However, we were there for 9 days and our room wasn’t cleaned during our stay (yes we did request a cleaning). We were provided clean towels. This post Covid era is challenging for travelers who expect clean rooms.

We loved the property and will likely stay again. However, we were there for 9 days and our room wasn’t cleaned during our stay (yes we did request a cleaning). We were provided clean towels. This post Covid era is challenging for travelers who expect clean rooms.

Adequate

Adequate

Staff was excellent!

Staff was excellent!

We had a great experience at this location. The rooms were very nice in terms of design and spaciousness. They didn’t have the two bedroom suite we booked but we were called they day of and the person on the line was apologetic and sweet. It really wasn’t an issue for us as ultimately we had the space we needed. The desk staff was welcoming and pleasant. The room could have been cleaner. Bed was made but I had to use my sanitizing wipes on the night stands and the sink - it had not been done at all. Good overall.

We had a great experience at this location. The rooms were very nice in terms of design and spaciousness. They didn’t have the two bedroom suite we booked but we were called they day of and the person on the line was apologetic and sweet. It really wasn’t an issue for us as ultimately we had the space we needed. The desk staff was welcoming and pleasant. The room could have been cleaner. Bed was made but I had to use my sanitizing wipes on the night stands and the sink - it had not been done at all. Good overall.

Checking in was slow and backed up. Electronic check-in with keyless room entry on a phone app would be a welcome upgrade. Key cards that can be deactivated by a cell phone or key fob should be upgraded to something more reliable. The room was very nice and clean. Staff was very friendly. Bed seemed to be old and unstable and mattress soft and broken down in spots. The breakfast was a wonderful treat! Overall, we enjoyed our stay.

Checking in was slow and backed up. Electronic check-in with keyless room entry on a phone app would be a welcome upgrade. Key cards that can be deactivated by a cell phone or key fob should be upgraded to something more reliable. The room was very nice and clean. Staff was very friendly. Bed seemed to be old and unstable and mattress soft and broken down in spots. The breakfast was a wonderful treat! Overall, we enjoyed our stay.

Housekeeping did not clean my room prior to my arrival and also did not clean my room the first three nights of my stay.

Housekeeping did not clean my room prior to my arrival and also did not clean my room the first three nights of my stay.

We have the smallest queen size bed I’ve ever seen. The breakfast was awful we were there first thing when breakfast opened and everything was cold. We spent $240 for one night and it was definitely not worth that kind of money

We have the smallest queen size bed I’ve ever seen. The breakfast was awful we were there first thing when breakfast opened and everything was cold. We spent $240 for one night and it was definitely not worth that kind of money