Was a lovely room nothing flash but ideal location staff friendly breakfast a bargain and was good. Would stay again

The sink in the bathroom was blocked

The sink in the bathroom was blocked

Fire alarm went off in am. Lighting very poor all over Room was awful

Hi, I stayed at this property. The fire alarm was going of all night and I didn’t sleep at all. Broken sleep throughout the night. To top it off the shower wasn’t working properly and the water temperature was warm. Spoke to the receptionist in the morning about a refund or some sort of compensation for the unpleasant night and they advised me to contact hotels.com and assured me that you guys would offer me the refund as I booked through you.

Hi, I stayed at this property. The fire alarm was going of all night and I didn’t sleep at all. Broken sleep throughout the night. To top it off the shower wasn’t working properly and the water temperature was warm. Spoke to the receptionist in the morning about a refund or some sort of compensation for the unpleasant night and they advised me to contact hotels.com and assured me that you guys would offer me the refund as I booked through you.

Fire alarm went off in am. Lighting very poor all over Room was awful

Probably the most uncomfortable bed I have ever tried to sleep in. (Springs and very little padding). Food in the restaurant was mediocre and unedible. Certainly won't be staying again

Probably the most uncomfortable bed I have ever tried to sleep in. (Springs and very little padding). Food in the restaurant was mediocre and unedible. Certainly won't be staying again

friendly staff and reception

friendly staff and reception

Staff were very friendly and welcoming the place was clean and well presented throughout.

Staff were very friendly and welcoming the place was clean and well presented throughout.

Good for overnight visit to student daughter!

Good for overnight visit to student daughter!

Beds/mattresses was very old, springs poking through couldn’t sleep at night. Stayed for 5 nights, complained on first night said they would look into and change, had to complain every night as nothing was done. Ac unit in room not working nothing done by staff to rectify

Beds/mattresses was very old, springs poking through couldn’t sleep at night. Stayed for 5 nights, complained on first night said they would look into and change, had to complain every night as nothing was done. Ac unit in room not working nothing done by staff to rectify

Hotel was fine but the bed was solid and so were the pillows so very uncomfortable and I didn’t get a lot of sleep

Hotel was fine but the bed was solid and so were the pillows so very uncomfortable and I didn’t get a lot of sleep

Hotel is outdated and needs an uplift but it was clean and yes there were signs or water ingress and damp/mould but it didn't take away from the feel of the hotel in that you didnt feel unsafe to sleep there as that was all I did. The additional bar lock on the door was broken so for a single woman could be an issue. The windows provided some barrier to the main road traffic but it was the lads outside that were loudest. The doors in the communal areas are not soft closing so everytime someone went through there was a thud but again not enough to be upset over. The shower head wouldnt stay upright but the pressure and temperature were very good but the shower needs a non slip mat as the surface is very slippery when wet. They leave tissue from the last guest in the room rather than putting a new one which i completely understand. Didnt have breakfast but from what i saw it looked hot as i could see steam rising from plates of those eating and fresh food was coming out. Reception staff were pleasant and check-in was quick and easy. There's also an Aldi, Asda and other shops literally next door. It matched the cost. if you are booking to spend every minute in the room then not for you but if it's a place to lay your head and spend some time relaxing it ain't awful

Hotel is outdated and needs an uplift but it was clean and yes there were signs or water ingress and damp/mould but it didn't take away from the feel of the hotel in that you didnt feel unsafe to sleep there as that was all I did. The additional bar lock on the door was broken so for a single woman could be an issue. The windows provided some barrier to the main road traffic but it was the lads outside that were loudest. The doors in the communal areas are not soft closing so everytime someone went through there was a thud but again not enough to be upset over. The shower head wouldnt stay upright but the pressure and temperature were very good but the shower needs a non slip mat as the surface is very slippery when wet. They leave tissue from the last guest in the room rather than putting a new one which i completely understand. Didnt have breakfast but from what i saw it looked hot as i could see steam rising from plates of those eating and fresh food was coming out. Reception staff were pleasant and check-in was quick and easy. There's also an Aldi, Asda and other shops literally next door. It matched the cost. if you are booking to spend every minute in the room then not for you but if it's a place to lay your head and spend some time relaxing it ain't awful

1 night stay whilst visiting Birmingham. Great value for money, lovely room and bathroom

1 night stay whilst visiting Birmingham. Great value for money, lovely room and bathroom

This is an awful hotel, room not made, stunk of smoke. Bathroom door broken, shower broken. Avoid

Till curtain pole fell down on myself and partner but minor 😂

Shower leaking

Shower leaking

Nice hotel that was in a good location

Was perfect

The Staff went out of their way to help, nothing was too much trouble. Even the house keeping staff went out of their way to help. I could not fault them.

The Staff went out of their way to help, nothing was too much trouble. Even the house keeping staff went out of their way to help. I could not fault them.

Very tired, very basic hotel room. Mould and mildew throughout shower room / toilet. Cobwebs and mildew in corners of room. Very uncomfortable mattress. Tradespeople and vans unloading loudly right underneath bedroom window. Hands down worst hotel stay I’ve experienced to date