The hotel was newer, very clean and easy to find. The check-in process was very slow the day we were there. But overall, I would definitely stay at this hotel again.

This was a very nice clean hotel with great staff. The breakfast was very good. The rooms were clean and neat.

This was a very nice clean hotel with great staff. The breakfast was very good. The rooms were clean and neat.

Brand new hotel. Clean and comfortable. Very friendly staff. Excellent!!!

Brand new hotel. Clean and comfortable. Very friendly staff. Excellent!!!

Beautiful, clean, comfortable hotel close to everything. You won’t be disappointed.

Beautiful, clean, comfortable hotel close to everything. You won’t be disappointed.

Perfect!

Perfect!

The room was supposed to be for up to 6 people it was a 4 person room. The pool was closed witch is one of the reasons I choose this hotel it should have mentioned it on the web site. The fan on the air conditioner was very noticeable.

The room was supposed to be for up to 6 people it was a 4 person room. The pool was closed witch is one of the reasons I choose this hotel it should have mentioned it on the web site. The fan on the air conditioner was very noticeable.

Great and new hotel Very comfortable and staff very helpful

Great and new hotel Very comfortable and staff very helpful

The hotel was very new and clean. I will be back.

The hotel was very new and clean. I will be back.

Very friendly and helpful staff, the rooms are kept clean and the area is a convenient location in Schaumburg. The rooms are spacious and the bathrooms are spacious as well. The only side note is you need to plug in your keycard in order to activate the electricity in the room but it’s not difficult to figure out. The pool wasn’t open at the time but it looks like it would be pretty when it does. The free breakfast was just fine and there is a mini snack bar available anytime.

Very friendly and helpful staff, the rooms are kept clean and the area is a convenient location in Schaumburg. The rooms are spacious and the bathrooms are spacious as well. The only side note is you need to plug in your keycard in order to activate the electricity in the room but it’s not difficult to figure out. The pool wasn’t open at the time but it looks like it would be pretty when it does. The free breakfast was just fine and there is a mini snack bar available anytime.

Hotel was clean, delicious continental breakfast and friendly staff.

Hotel was clean, delicious continental breakfast and friendly staff.

I can’t really say anything about the actual property as I didn’t get to stay there. I reserved a stay for Aug 9-12 through hotels.com. At 1:30pm, an hour and a half before check in, I received a call that my reservation had been canceled. When I reserved the room, I chose the pay at hotel option. Where the terms state I wouldn’t be charged until I arrived. The hotel had run my card prior to check in, and when it was declined, instead of calling me to see what the problem may have been, they just went ahead and canceled the booking. Wanting me to rebook directly through them instead of a third party. I immediately contacted hotels.com and was offered the amount I would have received in OneKeyCash as a credit, which in turn I used to book other accommodations through the app. I’m sure it’s a lovely hotel, but their “policies” and customer service need A LOT of work.

Staffs willingness to go above and beyond to make your stay as comfortable as possible.

Staffs willingness to go above and beyond to make your stay as comfortable as possible.

Very clean

Definitely a new hotel but it was very nice. Very clean. Good breakfast selection. Excellent nearby choices for dining and close to Woodfield Mall. Safe location and quiet. In the middle of a corporate building section.

Definitely a new hotel but it was very nice. Very clean. Good breakfast selection. Excellent nearby choices for dining and close to Woodfield Mall. Safe location and quiet. In the middle of a corporate building section.

Very clean

I really like the pool it was so relaxing so fun, and it was so beautiful. Another thing I liked was the people they were so nice to us, and super helpful.

I really like the pool it was so relaxing so fun, and it was so beautiful. Another thing I liked was the people they were so nice to us, and super helpful.

Pava aans all front desk clerks were so helpful and sweet. Area was clean, beds were comfortable and breakfast was delicious.

Hotel is excellent, clean, new, perfect service. Great location. My only complaints is that for some reason the cleaning crew knocked on the door at 8:45am (with 11am check out) to see if we were gone. I feel like there has to be a better system than that. We were all sleeping, and we didnt get up in time to open door so they just opened it.

Pava aans all front desk clerks were so helpful and sweet. Area was clean, beds were comfortable and breakfast was delicious.

The room was nice, good space for 3 adults. The checkin attendant was quite rude and dismissive.