Customer service non existent

Immaculately clean in both bedrooms and public areas. Staff were extremely friendly and accommodating. Only a couple of things to point out; there was no iron available nor ironing room. We were only informed after we had booked and paid in full that the spa was closed for the duration of our stay due to COVID-19 restrictions. Upon checkin we were given a standard room having booked a deluxe. I recommend paying the bit extra for deluxe as we had a much bigger, brighter more modern room with pool view. Note that there is a charge for the beach and parking. It was great to have a late checkout until 6pm albeit at a cost of 50€ but we’ll worth it. We will be returning :)

Immaculately clean in both bedrooms and public areas. Staff were extremely friendly and accommodating. Only a couple of things to point out; there was no iron available nor ironing room. We were only informed after we had booked and paid in full that the spa was closed for the duration of our stay due to COVID-19 restrictions. Upon checkin we were given a standard room having booked a deluxe. I recommend paying the bit extra for deluxe as we had a much bigger, brighter more modern room with pool view. Note that there is a charge for the beach and parking. It was great to have a late checkout until 6pm albeit at a cost of 50€ but we’ll worth it. We will be returning :)

Very nice hotel but the bed was rock hard The worst were the sheets. So rough and like sand paper Towels were old and thin Staff were lovely No umbrellas around the pool so Impossible for us to lay by the pool Breakfast was lovely Had to get key from reception to use the toilet We won’t go back

Very nice hotel but the bed was rock hard The worst were the sheets. So rough and like sand paper Towels were old and thin Staff were lovely No umbrellas around the pool so Impossible for us to lay by the pool Breakfast was lovely Had to get key from reception to use the toilet We won’t go back

Very friendly staff, relaxing spa, wide selection of breakfast and free bicycles to stroll around Riccione. Would go back.

Very friendly staff, relaxing spa, wide selection of breakfast and free bicycles to stroll around Riccione. Would go back.

STRUTTURA NUOVISSIMA E MOLTO CURATA!

STRUTTURA NUOVISSIMA E MOLTO CURATA!

Front desk and bar staff friendly. Room a little small and grit on the floor. Towels small and thin. Spa staff not friendly and massage services were not good.

Front desk and bar staff friendly. Room a little small and grit on the floor. Towels small and thin. Spa staff not friendly and massage services were not good.