Stayed here many times nice hotel 3 mins walk from hbf. Recommend

I wasn’t informed that there would be no staff at the front desk at night when I checked in. When I got back to the hotel and tried to shower, water sprayed out of the showerhead like a fountain, and there was no hot water. There was no proper shower door, just a thin partition, so water started spilling onto the bathroom floor and into the room. I tried to get help, but there was no one around. I couldn’t find any emergency contact info, so I ended up reaching out to Hotels.com. Even they couldn’t contact the hotel and told me to wait. I was coming down with a cold and really needed a hot shower, but I had no choice but to sleep without one. The next morning, I told a staff member in the dining area, and she said the maintenance person wouldn’t arrive until 9 a.m. There wasn’t even an apology for the inconvenience. She just seemed indifferent and said she couldn’t help me because she had to prepare breakfast. Since I was only staying in Heidelberg for a day, I couldn’t afford to waste time waiting for repairs, so I left without showering. The staff I spoke to in the morning didn’t even ask if I was okay. After checking out, I requested a partial refund through Hotels.com, but the hotel refused, saying hot water was available. While the sink had hot water, the shower definitely didn’t when I tried to use it. It’s probably an issue with the old building’s water system, but there’s no way for me to prove it. If I could’ve showered, why would I have walked around looking dirty?

I wasn’t informed that there would be no staff at the front desk at night when I checked in. When I got back to the hotel and tried to shower, water sprayed out of the showerhead like a fountain, and there was no hot water. There was no proper shower door, just a thin partition, so water started spilling onto the bathroom floor and into the room. I tried to get help, but there was no one around. I couldn’t find any emergency contact info, so I ended up reaching out to Hotels.com. Even they couldn’t contact the hotel and told me to wait. I was coming down with a cold and really needed a hot shower, but I had no choice but to sleep without one. The next morning, I told a staff member in the dining area, and she said the maintenance person wouldn’t arrive until 9 a.m. There wasn’t even an apology for the inconvenience. She just seemed indifferent and said she couldn’t help me because she had to prepare breakfast. Since I was only staying in Heidelberg for a day, I couldn’t afford to waste time waiting for repairs, so I left without showering. The staff I spoke to in the morning didn’t even ask if I was okay. After checking out, I requested a partial refund through Hotels.com, but the hotel refused, saying hot water was available. While the sink had hot water, the shower definitely didn’t when I tried to use it. It’s probably an issue with the old building’s water system, but there’s no way for me to prove it. If I could’ve showered, why would I have walked around looking dirty?

Quiet and comfortable.

Quiet and comfortable.

If you're looking for a centrally located hotel with excellent service, Hotel Central Heidelberg is a solid choice. It's located within walking distance from Heidelberg HBF making it convenient, but it can get noisy and feel unsafe at night. While the noise and the slightly dated facilities might not appeal to everyone, the exceptional staff more than make up for these shortcomings.

If you're looking for a centrally located hotel with excellent service, Hotel Central Heidelberg is a solid choice. It's located within walking distance from Heidelberg HBF making it convenient, but it can get noisy and feel unsafe at night. While the noise and the slightly dated facilities might not appeal to everyone, the exceptional staff more than make up for these shortcomings.

Decent hotel. Noisy area.