No water in the bathroom!

No water in the bathroom!

Staff were attentive, but lack options for alcoholic beverages, very convenient to the beach, could used some work on making their pool/beach patio a little bit more desirable to chill, n relax.

Staff were attentive, but lack options for alcoholic beverages, very convenient to the beach, could used some work on making their pool/beach patio a little bit more desirable to chill, n relax.

Opt in to book ocean front room to experience the breeze and sunset view!!

Opt in to book ocean front room to experience the breeze and sunset view!!

We recently stayed at the Em Royalle, and I must say I was extremely disappointed with the overall experience. The hotel's attention to detail was shockingly poor, making my stay quite unpleasant. Firstly, upon check-in, I noticed that the bed set was lacking a top sheet. Upon request, the staff insisted that that's how they make the bed. It was clear that the staff had not paid attention to detail. Secondly, we were lacking basic toiletries such as towels, hand towels, shampoo, conditioner, toothpaste and toothbrushes. We asked for housekeeping services but they replaced the bath rug with a worn out rug, very poor. Furthermore, the service was lackluster. The front desk staff seemed disinterested and unprofessional, failing to address my concerns promptly. Our room key kept on resetting at 12 noon and we have to request access from thr front desk. It was evident that there was a lack of proper training and supervision. I was extremely satisfied with the kitchen services and the food was great. Location is pristine since the hotel is by the beach. Overall, my experience at Em Royalle Hotel 2/5. Recommendations: • Improve cleanliness standards: Ensure that rooms are thoroughly cleaned and maintained to a high standard. • Upgrade amenities: Provide guests with quality towels, toiletries, and other amenities to enhance their comfort. • Enhance staff training: Train the staff to be more attentive, courteous, and professional in their interactions.

We recently stayed at the Em Royalle, and I must say I was extremely disappointed with the overall experience. The hotel's attention to detail was shockingly poor, making my stay quite unpleasant. Firstly, upon check-in, I noticed that the bed set was lacking a top sheet. Upon request, the staff insisted that that's how they make the bed. It was clear that the staff had not paid attention to detail. Secondly, we were lacking basic toiletries such as towels, hand towels, shampoo, conditioner, toothpaste and toothbrushes. We asked for housekeeping services but they replaced the bath rug with a worn out rug, very poor. Furthermore, the service was lackluster. The front desk staff seemed disinterested and unprofessional, failing to address my concerns promptly. Our room key kept on resetting at 12 noon and we have to request access from thr front desk. It was evident that there was a lack of proper training and supervision. I was extremely satisfied with the kitchen services and the food was great. Location is pristine since the hotel is by the beach. Overall, my experience at Em Royalle Hotel 2/5. Recommendations: • Improve cleanliness standards: Ensure that rooms are thoroughly cleaned and maintained to a high standard. • Upgrade amenities: Provide guests with quality towels, toiletries, and other amenities to enhance their comfort. • Enhance staff training: Train the staff to be more attentive, courteous, and professional in their interactions.

Room was dirty. There was a roach in the bathroom

Room was dirty. There was a roach in the bathroom

Room is clean. The view is breathtaking. Staff is friendly. Overall it’s a beautiful place. We will recommend.

Room is clean. The view is breathtaking. Staff is friendly. Overall it’s a beautiful place. We will recommend.

Place needs update

Place needs update

We enjoyed our stay here. We love the pool and the beach. Friendly staff and beautiful location!

We enjoyed our stay here. We love the pool and the beach. Friendly staff and beautiful location!

Very nice swimming pool and access to the beach

Very nice swimming pool and access to the beach

Front beach property, just seps away from the beach. My only comment and concern was that at 3:00 in the morning someone opened my niece’s room and someone entered in their room. I’m not sure if that’s a mistake at the front where they issued a key to a room which was already occupied. This is a safety and needs to address because you don’t know if that person who entered my neice’s room has a bad intention. Otherwise the property is good, it won’t have been nice if they offer free breakfast.

Front beach property, just seps away from the beach. My only comment and concern was that at 3:00 in the morning someone opened my niece’s room and someone entered in their room. I’m not sure if that’s a mistake at the front where they issued a key to a room which was already occupied. This is a safety and needs to address because you don’t know if that person who entered my neice’s room has a bad intention. Otherwise the property is good, it won’t have been nice if they offer free breakfast.

The hotel and room is clean and well maintained . We had a comfortable stay. It's rate is budget friendly. It's right in front of the beach which is the killer. At the same time they have a pool that you can use when the waves are crazy. The area is less crowded and peaceful. The San Juan gimmick area is just a 10min drive. At first I was kind of turned off when the guy on the check in counter had to narrate the possible penalties and additional fees that you may encounter, like extra fee for this extra this and that. But I would still recommend this and would love to come back, because they charge lower and you'll get value for money

The hotel and room is clean and well maintained . We had a comfortable stay. It's rate is budget friendly. It's right in front of the beach which is the killer. At the same time they have a pool that you can use when the waves are crazy. The area is less crowded and peaceful. The San Juan gimmick area is just a 10min drive. At first I was kind of turned off when the guy on the check in counter had to narrate the possible penalties and additional fees that you may encounter, like extra fee for this extra this and that. But I would still recommend this and would love to come back, because they charge lower and you'll get value for money

Front desk personnels should atleast treat all guests fair and same. Be nice to every guest. Guest without using branded stuffs should also be treated the same way with guests using branded stuffs. Housekeeping staffs are friendly and accomodating.

Front desk personnels should atleast treat all guests fair and same. Be nice to every guest. Guest without using branded stuffs should also be treated the same way with guests using branded stuffs. Housekeeping staffs are friendly and accomodating.

7.2 “Good view with easy access to beach but slightly far from restaurants” Hotel is easily seen and accessible from the main road. Its just that if you don’t have car, you have to ride tricycle going to Urbiztondo beach where commercial stores (restaurants, bar, etc.) are located and also the surfing point. It is 10-15 mins away from the hotel. Preferably book this online than on-site because it is way cheaper. Hotel is okay, a little old & typical look but good enough for couples or families who wants to have a quiet place rather than the busy area of San Juan. It also has a pool with easy access to beach area. It is not crowded. Staffs are accommodating when we checked in and also when we extended our stay. Down side we found are shower water pressure is low, the 2nd room where we were transferred (due to extended stay) – aircon is not working enough to cool the whole room, no nearby restaurants or convenience store. Good side of this hotel is it has a great view in the morning and afternoon if you chose beach side rooms and at upper floors.

7.2 “Good view with easy access to beach but slightly far from restaurants” Hotel is easily seen and accessible from the main road. Its just that if you don’t have car, you have to ride tricycle going to Urbiztondo beach where commercial stores (restaurants, bar, etc.) are located and also the surfing point. It is 10-15 mins away from the hotel. Preferably book this online than on-site because it is way cheaper. Hotel is okay, a little old & typical look but good enough for couples or families who wants to have a quiet place rather than the busy area of San Juan. It also has a pool with easy access to beach area. It is not crowded. Staffs are accommodating when we checked in and also when we extended our stay. Down side we found are shower water pressure is low, the 2nd room where we were transferred (due to extended stay) – aircon is not working enough to cool the whole room, no nearby restaurants or convenience store. Good side of this hotel is it has a great view in the morning and afternoon if you chose beach side rooms and at upper floors.

Room layout

The staff!

The staff!

Ants all over our multiple rooms, same as lizard everywhere you look

Ants all over our multiple rooms, same as lizard everywhere you look

Ants & lizards all over have to pay for extra towels toiletries limited