Good place

I loved this hotel, facilities are perfect, staff super friendly, everything was clean and well taken care and I fully support this business and would return again in the future. I had an amazing time celebrating my 40th birthday.

The property is being sold and so things are limited. They only have buffets, no menu order. Staff say menu, not honor. Still recovering from 2019 hurricane. Nothing open around property. On an island.

The property is being sold and so things are limited. They only have buffets, no menu order. Staff say menu, not honor. Still recovering from 2019 hurricane. Nothing open around property. On an island.

Good accommodations

Good accommodations

Property is beautiful! Staff were amazing! The absolute best deep tissue massage by Teneal that I have ever had!! The concierge was gracious, patient and fun! The beach was the highlight of the whole trip!

Property is beautiful! Staff were amazing! The absolute best deep tissue massage by Teneal that I have ever had!! The concierge was gracious, patient and fun! The beach was the highlight of the whole trip!

Just spent a long trip with colleagues at the property for business. The beach is beautiful and the staff was very fun / friendly to us on the trip.

Just spent a long trip with colleagues at the property for business. The beach is beautiful and the staff was very fun / friendly to us on the trip.

I am guessing that the buildings are a little old, but they are kept in tip top shape. Numberous staff keep the outdoors incredibly clean. I used the spa several times and it was marvelous. We didn't take the all in one price and were glad because there is really only one restaurant- which is very very nice but I would think for a whole week, i would want more variety. Easy to walk across the street to the Market where there are many choices. I would certianly return.

I am guessing that the buildings are a little old, but they are kept in tip top shape. Numberous staff keep the outdoors incredibly clean. I used the spa several times and it was marvelous. We didn't take the all in one price and were glad because there is really only one restaurant- which is very very nice but I would think for a whole week, i would want more variety. Easy to walk across the street to the Market where there are many choices. I would certianly return.

The property is overpriced for what you get. The rooms are older looking. Meals on site are expensive. The staff are awesome. Everyone was very kind and helpful.

The property is overpriced for what you get. The rooms are older looking. Meals on site are expensive. The staff are awesome. Everyone was very kind and helpful.

Clean, quiet, and comfortable. Everything was great except the food. But there's a fantastic seafood restaurant next door so everything worked out fine.

Clean, quiet, and comfortable. Everything was great except the food. But there's a fantastic seafood restaurant next door so everything worked out fine.

Rooms leaked water. Had to move several times

Rooms leaked water. Had to move several times

Upon check in did not have two ocean front rooms I had booked. Put my mother in law in a room with nonworking outside lights, alarm clock that didnt work, coffee pot that didnt work, phone that didnt work and a safe that wouldnt work. Room smelled of mold terribly. Upon check in were given arm bands that said we were on all inclusive only to find out that even though that was what i booked, we were not on that plan. We were told we could pay $100 per person (3 of us) for the three days that we were already there and $100 per day per person for the remaining two days. Service was the slowest I have ever seen in an establishment and for the most part they were rude. I will not stay here again!!!

Upon check in did not have two ocean front rooms I had booked. Put my mother in law in a room with nonworking outside lights, alarm clock that didnt work, coffee pot that didnt work, phone that didnt work and a safe that wouldnt work. Room smelled of mold terribly. Upon check in were given arm bands that said we were on all inclusive only to find out that even though that was what i booked, we were not on that plan. We were told we could pay $100 per person (3 of us) for the three days that we were already there and $100 per day per person for the remaining two days. Service was the slowest I have ever seen in an establishment and for the most part they were rude. I will not stay here again!!!

Great hotel with good amenities!

Great hotel with good amenities!

Super grateful

Super grateful

elevator could use some upgrade

elevator could use some upgrade

My recent hotel stay was quite a mixed experience. I had to switch rooms four times due to various issues. The air conditioning in all rooms wouldn't go below 75 degrees, making it uncomfortable. One room lacked hot water, which was a basic necessity. After 5 PM, there was no place to buy water, drinks, or snacks, and the vending machines only accepted cash, with no change available at the front desk. The soda machine seemed to be constantly malfunctioning. The breakfast buffet was disappointing, as most items were gone by 8:45 AM. Surprisingly, there were no microwaves in the rooms. Additionally, the safes didn't work in two different rooms, which was concerning. Despite booking an ocean view, I consistently received a harbor view. Customer service was unhelpful and refused any refunds or credits, despite the inconvenience of multiple room changes. On a positive note, the beach and pool were enjoyable, and there was a nearby marketplace with a few restaurants and stores. Overall, my stay was marred by room changes, temperature control issues, and various inconveniences. While there were some redeeming features like the beach, pool, and nearby marketplace, they couldn't fully compensate for the frustrations encountered during my stay. Improvements are needed to enhance the overall guest experience. I will be staying elsewhere on my next trip to Freeport.

My recent hotel stay was quite a mixed experience. I had to switch rooms four times due to various issues. The air conditioning in all rooms wouldn't go below 75 degrees, making it uncomfortable. One room lacked hot water, which was a basic necessity. After 5 PM, there was no place to buy water, drinks, or snacks, and the vending machines only accepted cash, with no change available at the front desk. The soda machine seemed to be constantly malfunctioning. The breakfast buffet was disappointing, as most items were gone by 8:45 AM. Surprisingly, there were no microwaves in the rooms. Additionally, the safes didn't work in two different rooms, which was concerning. Despite booking an ocean view, I consistently received a harbor view. Customer service was unhelpful and refused any refunds or credits, despite the inconvenience of multiple room changes. On a positive note, the beach and pool were enjoyable, and there was a nearby marketplace with a few restaurants and stores. Overall, my stay was marred by room changes, temperature control issues, and various inconveniences. While there were some redeeming features like the beach, pool, and nearby marketplace, they couldn't fully compensate for the frustrations encountered during my stay. Improvements are needed to enhance the overall guest experience. I will be staying elsewhere on my next trip to Freeport.

AC out for hours. Dehumidifier in room that WE had to empty. Marginally clean. So much of property not maintained. Market across from hotel half abandoned.

AC out for hours. Dehumidifier in room that WE had to empty. Marginally clean. So much of property not maintained. Market across from hotel half abandoned.

There was no hot water and no time frame for it returning

There was no hot water and no time frame for it returning