Guests partying until 2am and staff had no ability to stop it. The room above us had an outdoor jacuzzi and they were playing music and partying. We were in room 204. My partner went to reception at about 12.30 a.m. to complain. The young woman at reception said they had been spoken to, but she would speak to them again. Which suggests somebody else complained. The noise could be heard from reception. At about 1.45 am. I went to complain again. The receptionist said they had already been spoken to three times. I told her to make a fourth time and listened to her telephone the offending room. She told me (using google translate) that he said he would be silent. It was 2.10 am and they were still stomping about overhead. We had two choices checkout in the middle of the night or put up with it. The management did their best to dodge meeting with me that morning. At breakfast I was told the manager would start work at 10.00 am. At 10.30 am. I was told that the manager was not coming today and to put any question I had in an email. We thought we had booked a quality hotel, but our last night was a nightmare. The noise level is what I suspect backpacker hostels accept. We signed room conditions accepting quiet time was between 10.00 pm and 7.00 am. Obviously that rule only applies to some. We are disgusted by the inability of staff to stop the noise. How many warnings do they give before they taken any action.

Excellent stay during COP16

Excellent stay during COP16

The privacy and exclusivity

The privacy and exclusivity

Many little things are left out of what otherwise be 5 stars for Cali but maybe this is typical here.

Many little things are left out of what otherwise be 5 stars for Cali but maybe this is typical here.

Lovely hotel ! Wonderful staff. We felt really warmed and welcomed. Best hotel in Cali, Colombia. Te outdoor dining patio was A