Expensive, poor service at the front desk, far from the beach and restaurants

Poor service, limited food options and not really a beach front.

Poor service, limited food options and not really a beach front.

While this hotel is advertised as a 5 star resort, the standard is closer to 3 stars. The carpets in the hotel hallways and in the rooms are dirty and smelly. The pillows were uncomfortable and the mattress on the pull out couch very thin and uncomfortable. It’s clear this property has not been undated in a very long time. The hallways and elevators are not air conditioned so it is VERY hot in the main areas of the hotel. Also the layout is very poor with long walks to rooms and only certain elevators to get to the various floors. There is a bar fridge in the room which barely Cools. Maintenance came and aid that’s just how they are, they don’t keep anything cold. Food at the restaurant beside the main pool was not very good and the service was average. The food at the buffet was much better. There was a bad odor outside. Some have said it is the river close to the property which has an older when it rains. It smelled like manure on our first day there. I would never recommend this hotel to anyone as a five star property. Don’t waste your money.

While this hotel is advertised as a 5 star resort, the standard is closer to 3 stars. The carpets in the hotel hallways and in the rooms are dirty and smelly. The pillows were uncomfortable and the mattress on the pull out couch very thin and uncomfortable. It’s clear this property has not been undated in a very long time. The hallways and elevators are not air conditioned so it is VERY hot in the main areas of the hotel. Also the layout is very poor with long walks to rooms and only certain elevators to get to the various floors. There is a bar fridge in the room which barely Cools. Maintenance came and aid that’s just how they are, they don’t keep anything cold. Food at the restaurant beside the main pool was not very good and the service was average. The food at the buffet was much better. There was a bad odor outside. Some have said it is the river close to the property which has an older when it rains. It smelled like manure on our first day there. I would never recommend this hotel to anyone as a five star property. Don’t waste your money.

I enjoyed my stay there.

I enjoyed my stay there.

Had the most amazing stat and if I come back to Lagos, I’ll be sure to come back. Food was great, staff were attentive and friendly. It’s about a 45 min walk into Lagos town centre, but you can Uber for around €4 each way. There was constantly entertainment in the hotel but we did not see that, and the drinks list for all inclusive was substantial. My girlfriend said this was the best hotel she stayed in. Definitely recommended. Oh, and you get a welcome drink on arrival, no matter what time you arrive.

Had the most amazing stat and if I come back to Lagos, I’ll be sure to come back. Food was great, staff were attentive and friendly. It’s about a 45 min walk into Lagos town centre, but you can Uber for around €4 each way. There was constantly entertainment in the hotel but we did not see that, and the drinks list for all inclusive was substantial. My girlfriend said this was the best hotel she stayed in. Definitely recommended. Oh, and you get a welcome drink on arrival, no matter what time you arrive.

Loved the facility. Was disappointed in the food. There was lots of it, but not the best quality.

Loved the facility. Was disappointed in the food. There was lots of it, but not the best quality.

Terrible customer service. Had a broken bed and they tried flipping the mattress and covering it up with a topper even AFTER I said we needed a new room. Then when they finally gave us a new room, we got 2 single beds even though we paid for a king. No apology, no communication. Just an employee taking us to the new one. Horrible service for a “5” star hotel. More like a 3.5 at best

Terrible customer service. Had a broken bed and they tried flipping the mattress and covering it up with a topper even AFTER I said we needed a new room. Then when they finally gave us a new room, we got 2 single beds even though we paid for a king. No apology, no communication. Just an employee taking us to the new one. Horrible service for a “5” star hotel. More like a 3.5 at best

Property and staff were great. Carpeting and lobby furniture need to be replaced - stained and look dirty

Property and staff were great. Carpeting and lobby furniture need to be replaced - stained and look dirty

Every single bit of our stay was perfect! Location - ability to safely and comfortably walk everywhere! Proximity to beach was amazing and the boardwalk throughout Lagos was brilliant! From check-in staff ( amazing ) to restaurant and bar service to housekeeping, couldn't have excpected more, truly. Namely Rita, Yuday, Vitor, Rodrigo, Melissa, Rafael, Natasha but the entire staff was brilliant - thank you Iberostar!

Every single bit of our stay was perfect! Location - ability to safely and comfortably walk everywhere! Proximity to beach was amazing and the boardwalk throughout Lagos was brilliant! From check-in staff ( amazing ) to restaurant and bar service to housekeeping, couldn't have excpected more, truly. Namely Rita, Yuday, Vitor, Rodrigo, Melissa, Rafael, Natasha but the entire staff was brilliant - thank you Iberostar!

Overall a great experience.

Overall a great experience.

Amazing staff. Very professional. One of the best resorts we've ever been to.

Amazing staff. Very professional. One of the best resorts we've ever been to.

Lacked all the finesse of a 5 star hotel. Check in took 30 mins at midnight with no other guests around. Also we realised we had been charged way more than the available rack rate at that time. Room was almost 900m walk from the reception. Rooms were horribly dirty, and even the housekeeping was inadequate. Will never ever book an Iberostar Hotel again. Biggest mistake.

Lacked all the finesse of a 5 star hotel. Check in took 30 mins at midnight with no other guests around. Also we realised we had been charged way more than the available rack rate at that time. Room was almost 900m walk from the reception. Rooms were horribly dirty, and even the housekeeping was inadequate. Will never ever book an Iberostar Hotel again. Biggest mistake.

Excellent service and a beautiful resort! Sammi took good care of us, remembering our drinks and bringing lots of snacks. The food was great, with lots of choices. We would highly recommend!

Excellent service and a beautiful resort! Sammi took good care of us, remembering our drinks and bringing lots of snacks. The food was great, with lots of choices. We would highly recommend!

Amazing time Lovely staff Iuri and Manuel were very helpful at check in and check out

Amazing time Lovely staff Iuri and Manuel were very helpful at check in and check out

I had a lovely holiday.

I had a lovely holiday.

Beautiful view. Kept very clean. Food needs to improve at the buffet

Beautiful view. Kept very clean. Food needs to improve at the buffet

Everything was great! I would like to see new carpet in the hallway.