The staff claimed to not have my reservation although I had already paid for the hotel. They charged me additional money and for parking which they didn’t mention

The staff claimed to not have my reservation although I had already paid for the hotel. They charged me additional money and for parking which they didn’t mention

Great place for a short staycation. There are many food and drink options within walking distance.

Great place for a short staycation. There are many food and drink options within walking distance.

Room was very clean. Awesome location to downtown Chandler. You can walk to everything

Room was very clean. Awesome location to downtown Chandler. You can walk to everything

Short overnight, people were friendly and helpful.

Short overnight, people were friendly and helpful.

I had to pay rxtra for early check in because i reserve the hotel through Expedia. I am aHilton goldmember. The room was like a godown.

I had to pay rxtra for early check in because i reserve the hotel through Expedia. I am aHilton goldmember. The room was like a godown.

Besides the second floor ice maker not working, I loved my stay. The staff was great. Enjoyed the workout room, pool and happy hour.

Besides the second floor ice maker not working, I loved my stay. The staff was great. Enjoyed the workout room, pool and happy hour.

Great place

Great place

Very enjoyable stay and pool was wonderful.

Very enjoyable stay and pool was wonderful.

Everything you need within a 5 minute walking distance.

Everything you need within a 5 minute walking distance.

Fairly new hotel right in downtown Chandler, so you’re surrounded by the dining and nightlife options. Nice facility, good selection of snacks and sunrises, room was nice and well-cleaned. The bed was quite comfortable, not extra-firm like I often suffer. I would definitely stay again.

Fairly new hotel right in downtown Chandler, so you’re surrounded by the dining and nightlife options. Nice facility, good selection of snacks and sunrises, room was nice and well-cleaned. The bed was quite comfortable, not extra-firm like I often suffer. I would definitely stay again.

Thank you

I was there 3 nights and no maid ever came to clean the room .

Thank you

I was there 3 nights and no maid ever came to clean the room .

Great location and service. Very clean

Great location and service. Very clean

The hotel itself is fine - relatively modern decor and amenities like USB outlets in the room. My issue is with parking. There's a city parking garage just out the back door with 600+ spaces available. The hotel clearly pays to allow guests to use certain spaces on the first floor that are reserved for hotel use, but all the others are freely available (no gate on garage or posted signs about overnight parking). When asked at the front desk, I was told free parking in the garage was NOT an option - this was clearly wrong and I took it as a ploy to get the extra $12/night parking fee.

The hotel itself is fine - relatively modern decor and amenities like USB outlets in the room. My issue is with parking. There's a city parking garage just out the back door with 600+ spaces available. The hotel clearly pays to allow guests to use certain spaces on the first floor that are reserved for hotel use, but all the others are freely available (no gate on garage or posted signs about overnight parking). When asked at the front desk, I was told free parking in the garage was NOT an option - this was clearly wrong and I took it as a ploy to get the extra $12/night parking fee.

Having a difficult time getting the correct folios for the team and am being charged wrong amounts. Can't find anyone that seems to know anything...computer isn't working is what I'm being told but my credit card keeps getting charged different amounts.

Having a difficult time getting the correct folios for the team and am being charged wrong amounts. Can't find anyone that seems to know anything...computer isn't working is what I'm being told but my credit card keeps getting charged different amounts.

Good experience overall.

Good experience overall.