This was the first time we have ever stayed at a RIU resort and we were not disappointed. The staff were all wonderful. Big shout out to the bartenders and wait staff for their friendliness.

This was the first time we have ever stayed at a RIU resort and we were not disappointed. The staff were all wonderful. Big shout out to the bartenders and wait staff for their friendliness.

Beautiful, lovely and amazing Enjoyed meal times, and all drinks and activities like swimming, walking about , .

Beautiful, lovely and amazing Enjoyed meal times, and all drinks and activities like swimming, walking about , .

The service at this place was out of this world. We felt incredibly taken care of by the entire staff. The hotel is lovely and well maintained. The views are gorgeous however it is not on a beach, it is on a very boulder and rock laden waterfront so worth noting if beach access is important to your holiday. The food leaves a lot to be desired, and because of that I would not come again as a couple however would visit again with children as the all inclusive does make vacationing very easy. We took advantage of booking excursions through the front desk and ended up paying a lot less working with the hotel (bonus!) The excursions were wonderful.

The service at this place was out of this world. We felt incredibly taken care of by the entire staff. The hotel is lovely and well maintained. The views are gorgeous however it is not on a beach, it is on a very boulder and rock laden waterfront so worth noting if beach access is important to your holiday. The food leaves a lot to be desired, and because of that I would not come again as a couple however would visit again with children as the all inclusive does make vacationing very easy. We took advantage of booking excursions through the front desk and ended up paying a lot less working with the hotel (bonus!) The excursions were wonderful.

Everything about this hotel what amazing… the food , the people and it’s very clean and I’m hard to please but I do not have any complaints. Love love love my stay here . For anyone who will go and see the sunrise, bring a blanket with you . 😃😃😃

Everything about this hotel what amazing… the food , the people and it’s very clean and I’m hard to please but I do not have any complaints. Love love love my stay here . For anyone who will go and see the sunrise, bring a blanket with you . 😃😃😃

Just perfect for the family. Very nice heated pool very nice food, the best buffet food ever!! It was nice to have Tennis court but they had bad rackets and balls but still nice. Near walking distance there is ocean you can dip in. Very pretty

Just perfect for the family. Very nice heated pool very nice food, the best buffet food ever!! It was nice to have Tennis court but they had bad rackets and balls but still nice. Near walking distance there is ocean you can dip in. Very pretty

The staff is very friendly and responsible

The staff is very friendly and responsible

Everything was totaly god. Place, service , food . The best ! Thank You ! We vill come again, if we are going to Madeira ?

Everything was totaly god. Place, service , food . The best ! Thank You ! We vill come again, if we are going to Madeira ?

Loved everything

Loved everything

Food was great, staff was amazing so polite and helpful. Very clean in a nice quiet location.

Food was great, staff was amazing so polite and helpful. Very clean in a nice quiet location.

Very nice resort. Buffet food was good. Nice pool area and friendly staff.

Very nice resort. Buffet food was good. Nice pool area and friendly staff.

The just refurbished RIU is very modern with an elegant flare. I really liked the white marble tiles. The staff are outstanding and they work hard to make your stay enjoyable. There was some construction noise from the hotel next door, but it did not bother me. The only thing I would improve upon is having a pillow menu. The mattress is perfectly fine but the pillows flatten quickly. Not enough pillow support for the neck. My compliments to the kitchen and dinning staff, they are outstanding.

The just refurbished RIU is very modern with an elegant flare. I really liked the white marble tiles. The staff are outstanding and they work hard to make your stay enjoyable. There was some construction noise from the hotel next door, but it did not bother me. The only thing I would improve upon is having a pillow menu. The mattress is perfectly fine but the pillows flatten quickly. Not enough pillow support for the neck. My compliments to the kitchen and dinning staff, they are outstanding.

All and all a great stay

All and all a great stay

Food was terrible. The options were horrible. Definitely not an all inclusive resort. Madeira was amazing

Food was terrible. The options were horrible. Definitely not an all inclusive resort. Madeira was amazing

Just returned from a wonderful week with the family ranging from age 15 to 85. Best recommendations from all of us.

Just returned from a wonderful week with the family ranging from age 15 to 85. Best recommendations from all of us.

The hotel did not meet my expectations. As a younger generation both my wife and i were getting stared at by the older generation who was staying there and made us feel as if we did not belong there. At a point an older couple yelled at us very aggresively in a foreign language because we were out in our balcony having a conversation. We felt very uncomfortable after the incident and we decided to ask the front desk to move us to a different room. The overall service was not great compared to other all inclusive resorts that we have stayed at in the past where the staff has gone above and beyond to take care of us. As far as food, the buffet was decent we had breakfast, lunch, and dinner but we were not really satisfied with the food. When it came down to getting drinks the servers only picked up the empty cups and did not cater to the guests and offered to get refills or another drink. Overall i would not stay here again.

The hotel did not meet my expectations. As a younger generation both my wife and i were getting stared at by the older generation who was staying there and made us feel as if we did not belong there. At a point an older couple yelled at us very aggresively in a foreign language because we were out in our balcony having a conversation. We felt very uncomfortable after the incident and we decided to ask the front desk to move us to a different room. The overall service was not great compared to other all inclusive resorts that we have stayed at in the past where the staff has gone above and beyond to take care of us. As far as food, the buffet was decent we had breakfast, lunch, and dinner but we were not really satisfied with the food. When it came down to getting drinks the servers only picked up the empty cups and did not cater to the guests and offered to get refills or another drink. Overall i would not stay here again.

The property was nice and there is a free bus to Funchal. Handy for a day out. What I didn't like was being lied to. When I booked this trip we were flying with SATA, there was an issue with the plane and we ended up losing a day. from out holiday. So I called directly to the hotel to cancel the one night x 2 so I wouldn't be charged. The employee cancelled the day, or so I thought. When we arrived at RUI Mederia the head lady told us that there was a mistake made and the whole stay at the hotel was cancelled. Before we could check in we had to agree to pay for the rooms that were not used even though I had followed the process. Very disappointed in RUI's handling of the situation. We never asked for the stay to be extended and understood that we were not entitled to an extra day. But, I wanted to be refunded for what was not used.

The property was nice and there is a free bus to Funchal. Handy for a day out. What I didn't like was being lied to. When I booked this trip we were flying with SATA, there was an issue with the plane and we ended up losing a day. from out holiday. So I called directly to the hotel to cancel the one night x 2 so I wouldn't be charged. The employee cancelled the day, or so I thought. When we arrived at RUI Mederia the head lady told us that there was a mistake made and the whole stay at the hotel was cancelled. Before we could check in we had to agree to pay for the rooms that were not used even though I had followed the process. Very disappointed in RUI's handling of the situation. We never asked for the stay to be extended and understood that we were not entitled to an extra day. But, I wanted to be refunded for what was not used.