We stayed in the Lexis Suites Penang Premium Suite for three nights and had the worst experience on the third night because there was a power outage from 11.30pm to 5.30am, we didn't know how to charge our gadgets or pack our belongings because there was only an emergency light available in our room, and we couldn't sleep because the room was extremely hot and we had an early flight. We had breakfast at 6.30am, the elevator jerked on our way to the restaurant due to electric problems and while having breakfast there was a power outage again. Upon check-out, the front office staff had no idea how to handle the situation and simply informed us that management will contact us, it had been days, but we had not heard from them. We applaud Firdaus or Fifi at the Roselle restaurant for being really accommodating and pleasant, checking on the quality of the dinner course, and being very nice and considerate of our feedback. He exceeds customer satisfaction and deserves a promotion and raise.

We stayed in the Lexis Suites Penang Premium Suite for three nights and had the worst experience on the third night because there was a power outage from 11.30pm to 5.30am, we didn't know how to charge our gadgets or pack our belongings because there was only an emergency light available in our room, and we couldn't sleep because the room was extremely hot and we had an early flight. We had breakfast at 6.30am, the elevator jerked on our way to the restaurant due to electric problems and while having breakfast there was a power outage again. Upon check-out, the front office staff had no idea how to handle the situation and simply informed us that management will contact us, it had been days, but we had not heard from them. We applaud Firdaus or Fifi at the Roselle restaurant for being really accommodating and pleasant, checking on the quality of the dinner course, and being very nice and considerate of our feedback. He exceeds customer satisfaction and deserves a promotion and raise.

Walking distance to beach

Walking distance to beach

The staff were really friendly. The room was really clean and very well maintained. The housekeeping staff did their cleaning very well. The pool water was very very clean and the private in-room sauna worked well. The breakfast buffet had a very good spread, but were generally a bit sweet for us. The young chinese lady made excellent omelettes. Ivan and the front desk team were very patient, understanding and welcoming. Special mention goes to the the bartender at the satellite restaurant and bar during the evening to closure shift on Saturday and Sunday. He was always so polite and smiling. We would strongly recommend and consider to stay at Lexis Penang again.

The staff were really friendly. The room was really clean and very well maintained. The housekeeping staff did their cleaning very well. The pool water was very very clean and the private in-room sauna worked well. The breakfast buffet had a very good spread, but were generally a bit sweet for us. The young chinese lady made excellent omelettes. Ivan and the front desk team were very patient, understanding and welcoming. Special mention goes to the the bartender at the satellite restaurant and bar during the evening to closure shift on Saturday and Sunday. He was always so polite and smiling. We would strongly recommend and consider to stay at Lexis Penang again.

very nice room

very nice room

Enjoyed 2days Stay at Lexis Penang. Only one thing that no smart tv.

Enjoyed 2days Stay at Lexis Penang. Only one thing that no smart tv.

It was clean, staff was super friendly. Only negative would be that rooms were little bit need of fixing. Nothing was totally wrong, but room looked that it would need little bit of remodelling. Breakfast buffee was really good. Location is bit off, but you can take Grab to go anywhere.

It was clean, staff was super friendly. Only negative would be that rooms were little bit need of fixing. Nothing was totally wrong, but room looked that it would need little bit of remodelling. Breakfast buffee was really good. Location is bit off, but you can take Grab to go anywhere.

I arrived too early, but they took care of me with great care. The room was clean and comfortable. The breakfast was also very delicious with a wide variety. All the staff were kind. I would like to stay again.

I arrived too early, but they took care of me with great care. The room was clean and comfortable. The breakfast was also very delicious with a wide variety. All the staff were kind. I would like to stay again.

1.Checked in process too slow 2. Booked for 4 person breakfast, but only provide 2 person for free and another 2 must paid 3. Non stop disturbance from the register counter staff calling to room and keep repeating the breakfast issue 4. Not recommended

1.Checked in process too slow 2. Booked for 4 person breakfast, but only provide 2 person for free and another 2 must paid 3. Non stop disturbance from the register counter staff calling to room and keep repeating the breakfast issue 4. Not recommended

When we got to the room after they reluctantly upgraded us to the sea vie room we found the safe was not working and the sink in the toilet was cracked and leaking. I informed the reception on 3 occasions and was told we will get it sorted today but today never came. Very disappointed with the service from reception and front desk. However the service from the catering and breakfast was excellent and they even made us a take away box on day of checkout as we were checking out at 4am. Hotel looks wear and tear and could do with upgrading and is in the middle of nowhere

When we got to the room after they reluctantly upgraded us to the sea vie room we found the safe was not working and the sink in the toilet was cracked and leaking. I informed the reception on 3 occasions and was told we will get it sorted today but today never came. Very disappointed with the service from reception and front desk. However the service from the catering and breakfast was excellent and they even made us a take away box on day of checkout as we were checking out at 4am. Hotel looks wear and tear and could do with upgrading and is in the middle of nowhere

Horrible location, misleading information and pictures on website! It’s no beach it’s a sea shore with rubbish around , it’s no choice off restaurant , cafes or grocery store. It’s 45 minutes to city. Hotel provides shuttle one way and you need to be requested in advance.

Horrible location, misleading information and pictures on website! It’s no beach it’s a sea shore with rubbish around , it’s no choice off restaurant , cafes or grocery store. It’s 45 minutes to city. Hotel provides shuttle one way and you need to be requested in advance.

Premium pool suite is very nice and appears to be a big hit with kids. Otherwise... robinson cruseo island

Premium pool suite is very nice and appears to be a big hit with kids. Otherwise... robinson cruseo island

The room air condition was noisy which distracted my sleep. Also the steam room was not working.

The room air condition was noisy which distracted my sleep. Also the steam room was not working.

This is my fourth time staying in this hotel.Unfortunatelt during this staycation it becoming worse than me perfect stay before this. As i arrived,i didn't noticed that u need to pay for outside parking.This bloody fat girl come to me and asking for RM20.I refuse to pay and told her that I will park inside the hotel carpark.Somehow she refuse and asking me to pay just because she already write the receipt.What a bad first impression as I just arrived. Another thing that make me disappointed with the cafe staff.Like another hotel,if your plate is empty,the cafe staff will asked you politely to take your plate.Well,its not happening in this luxury hotel.I have to pick up my own plate and put it on the waste trolley,these two cafe staff(a guy and girl) not doing their job properly.Please provide training for your cafe staff. This time I rate this hotel as POOR due to this bad service.

This is my fourth time staying in this hotel.Unfortunatelt during this staycation it becoming worse than me perfect stay before this. As i arrived,i didn't noticed that u need to pay for outside parking.This bloody fat girl come to me and asking for RM20.I refuse to pay and told her that I will park inside the hotel carpark.Somehow she refuse and asking me to pay just because she already write the receipt.What a bad first impression as I just arrived. Another thing that make me disappointed with the cafe staff.Like another hotel,if your plate is empty,the cafe staff will asked you politely to take your plate.Well,its not happening in this luxury hotel.I have to pick up my own plate and put it on the waste trolley,these two cafe staff(a guy and girl) not doing their job properly.Please provide training for your cafe staff. This time I rate this hotel as POOR due to this bad service.

We reached the hotel at 1.30pm, merely 30-min before the check-in time, and our room wasn't occupied. But we were put on hold till 2pm for check-in.

We reached the hotel at 1.30pm, merely 30-min before the check-in time, and our room wasn't occupied. But we were put on hold till 2pm for check-in.

Went as a couple to relax. From check in to check out, the staff was friendly and attentive. Food for the room service was delicious too. The room and sea view was superb although it was hazy. Couldn’t ask for more.

Went as a couple to relax. From check in to check out, the staff was friendly and attentive. Food for the room service was delicious too. The room and sea view was superb although it was hazy. Couldn’t ask for more.

Will repeat again

Will repeat again