staff rude

staff rude

Very clean hotel, easy on/off I95. Dining options in the area Texas Roadhouse, Outback, Chilis etc….. Also there is a Target Store near the hotel about 0.25 miles away.

Very clean hotel, easy on/off I95. Dining options in the area Texas Roadhouse, Outback, Chilis etc….. Also there is a Target Store near the hotel about 0.25 miles away.

Very new, clean, and modern facility. Rooms are well appointed with a full fridge, dishwasher, and very comfortable bed. For those driving EVs, please note that although they advertise "destination chargers", these are for TESLA only, so you need an adapter to charge. There are only two spots.

Very new, clean, and modern facility. Rooms are well appointed with a full fridge, dishwasher, and very comfortable bed. For those driving EVs, please note that although they advertise "destination chargers", these are for TESLA only, so you need an adapter to charge. There are only two spots.

I would of rated this property all 5 stars, but thier database crashed. They had no backup hard copy of who paid just which rooms they were assigned. I had to write my debit card info on a paper which is something your not suppose to do when traveling. They had to escort everyone to thier rooms so they can open the door.... However, the room was very nice and the breakfast was delicious. We needed to use a handicap room, I really think hotels needs an education on what handicap accessible means, we of course had a backup plan for our son, but it would be nice that a handicap accessible room had a handicap accessible bathroom..... Putting rails on a wall isn't enough...

I would of rated this property all 5 stars, but thier database crashed. They had no backup hard copy of who paid just which rooms they were assigned. I had to write my debit card info on a paper which is something your not suppose to do when traveling. They had to escort everyone to thier rooms so they can open the door.... However, the room was very nice and the breakfast was delicious. We needed to use a handicap room, I really think hotels needs an education on what handicap accessible means, we of course had a backup plan for our son, but it would be nice that a handicap accessible room had a handicap accessible bathroom..... Putting rails on a wall isn't enough...

very large rooms, clean

very large rooms, clean

Property was very updated and clean. Staff was so courteous and pleasant. My only complaint is pet owners should be on their own floor. We were next door to a dog owner and it was very noisy. I love animals so that was not the issue. The dog barked at everything.

Property was very updated and clean. Staff was so courteous and pleasant. My only complaint is pet owners should be on their own floor. We were next door to a dog owner and it was very noisy. I love animals so that was not the issue. The dog barked at everything.

Hotel had over booked and tried to refer us to undesirable hotel.

Hotel had over booked and tried to refer us to undesirable hotel.

Very Comfy and convenient

Very Comfy and convenient

Good location, very clean, pet friendly .

Room was decently clean but the floors seemed a little dirty. My husband and I definitely liked how the room was laid out. The pillows on the bed were awful and not comfortable at all. The hotel was pretty quiet all in all.

Beds were comfortable, staff was friendly

Beds were comfortable, staff was friendly

Room was decently clean but the floors seemed a little dirty. My husband and I definitely liked how the room was laid out. The pillows on the bed were awful and not comfortable at all. The hotel was pretty quiet all in all.

We stayed there overnight on our way to Florida. Overall we had a good stay. The room was big and clean but breakfast needs improvement. Not too many choices.

We stayed there overnight on our way to Florida. Overall we had a good stay. The room was big and clean but breakfast needs improvement. Not too many choices.

Upon check-in I inspected the sheets due the pillows being extremely wrinkled and the room smelled of Lysol spray. When i pulled the comforter over the sheets and the pillow cases had stains. It was obvious the only thing done was the staff pulled the comforter set up to make the bed. When I went to the house keeper that was in the next door cleaning and informed her the sheets were not changed, she immediately said to me she knows exactly who that was that cleaned the room, because this person does that all the time. The housekeeper then proceeds to call the manager on her work phone which she had on speaker and I even heard the manager say, "she did this again?' Clearly this is a known issue the hotel knows their employees are not changing sheets for new check-in and they still work there. This was beyond disgusting and made my stay very unpleasant to know this. After driving over 10 hours and experience an matter like this was not tasteful and for the staff to know this is a known issue of sheets not being changed, is beyond me. What if I was someone who does not insect, this not sanitized and a health hazard. The only action that was taking was my room got changed, no extra perks or anything else. Beware of your sheets not clean upon check in, as they only spray lysol.

Upon check-in I inspected the sheets due the pillows being extremely wrinkled and the room smelled of Lysol spray. When i pulled the comforter over the sheets and the pillow cases had stains. It was obvious the only thing done was the staff pulled the comforter set up to make the bed. When I went to the house keeper that was in the next door cleaning and informed her the sheets were not changed, she immediately said to me she knows exactly who that was that cleaned the room, because this person does that all the time. The housekeeper then proceeds to call the manager on her work phone which she had on speaker and I even heard the manager say, "she did this again?' Clearly this is a known issue the hotel knows their employees are not changing sheets for new check-in and they still work there. This was beyond disgusting and made my stay very unpleasant to know this. After driving over 10 hours and experience an matter like this was not tasteful and for the staff to know this is a known issue of sheets not being changed, is beyond me. What if I was someone who does not insect, this not sanitized and a health hazard. The only action that was taking was my room got changed, no extra perks or anything else. Beware of your sheets not clean upon check in, as they only spray lysol.

Staff was very nice, room was clean and very comfortable. this was our 2nd stay at this hotel and will stay there again if needed. Plenty of food & restaurants in the area as well.

Staff was very nice, room was clean and very comfortable. this was our 2nd stay at this hotel and will stay there again if needed. Plenty of food & restaurants in the area as well.

The pack and play we were told would be available for our baby did not have a mattress or sheet. There were no wash clothes available in the room.

The pack and play we were told would be available for our baby did not have a mattress or sheet. There were no wash clothes available in the room.

Nice

Nice

This is a very nice hotel! I enjoyed my stay. The only complaint I have, is my room was in the front just behind the flag pole. So, the super bright lights that shine on the flag pole shined directly into my room all night. The blackout curtains didn’t stand a chance.