You have to ask for towels. Difficult to shower with extremely hot water and almost no cold water to warm it. Night Reception person with no customer service at all.

I really like the space and attentiveness of staff when asking them questions Denise was very helpful and friendly also knowledge about the area. THANK YOU !

Nice staff, good rooms

The hotel is easy to find being a tall building visible from the main road. The beds were fine and the air conditioning worked quite well. The electric heating system for the showers works but takes some getting used to in terms of sound and temperature extremes. Breakfast was not a buffet but a small made to order plate of eggs and fruit with some meats and cheeses. They also had teas and coffee each morning.There was no safe in the room, but they said they had one at the front desk if I wanted to use it. Overall, checking in and out was easy, the room was relatively quiet besides the water heaters and thinner walls. I would say it is a good safe feeling budget offering.

Helpful staff, clean property, delicious breakfast, and helpful booking tours.

Nice staff, good rooms, the beds are awesome. Good location. Totally worth every dollar

I like the cleanliness and the location, I didn't like the fact that the staff never smile

The property is in front of the public market, you can eat local food for low cost

I enjoyed that it was in the heart of the city,and only a few minutes from the port. The staff was both friendly and helpful. Directly across from the hotel was an open air market where you can buy fresh local produce and meals. Excellent customer service

I stayed four nights here. Overall it was an adequate experience. I feel the pictures were a little over-representative of the real deal. The single room is small and the "window" was to the electrical corridor so no fresh air. I'm sure there were better rooms in the hotel. There's no in-room safe but there didn't seem to be a security problem. It's nice to have purified water available to refill your water bottle. The hot water was always available. The breakfast was adequate but the same thing every day with no alternate option. The coffee is horrible. In hindsight I wish I wouldn't have paid for the breakfast option ahead of time. The "restaurant" area was soooo hot it was almost unbearable. A fan would have helped. One day I had to go out twice just to get air. Laundry service was very efficient and very reasonable at $2.50 per kilo. In hindsight I wish I would have booked a place with a pool area or at least a balcony or a place to just hang out. The other thing to note is that it has to be about 10 blocks to the "town" and that walk got old pretty quick.

A very cost effective place to stay in Puerto Ayora with helpful staff.

This hotel was affordable, comfortable, and spacious with a nice breakfast and wifi included. It was in walking distance of lots of restaurants, shops, and the malecon. I would stay here again if I were to stay in Puerto Ayora.