Great hotel Modern feel and design inside with spacious rooms Very close walking distance from old town and had friendly staff

Great hotel Modern feel and design inside with spacious rooms Very close walking distance from old town and had friendly staff

It was the worst experience. We had booked a non-smoking room. When we checked in and entered our room the smell of cigarette smoke hit us. We even noticed a window was open, so the staff must have known about it. We called the receptionist immediately 5 min after entering the room, he came and checked and agreed that it was really heavy cigarette smell, but that unfortunately they were fully booked and couldn't do anything until the manager was back next morning. We went out and tried to find a solution in the lobby. It was not possible to stay and breathe in the room. We contacted hotels.com and was advised to find another hotel, which we did. We then got our luggage out of the room and returned the room keys. The receptionist apologized again. Next day manager refuses so refund our money back even though we spent in total less than 30 min in the room. They said because we had gone into the room they could not refund. This is a big scam from the hotel. We didn't get any help when we were there either. The smell was so bad and after only 5-10 min in the room our hair and clothes smelled like cigarettes several hours afterwards. One of us even has asthma, and they did nothing to help and even refuse to give us our money back because we had been in the room for less than 30 min (much of the time spent waiting for the receptionist to come and check)

It was the worst experience. We had booked a non-smoking room. When we checked in and entered our room the smell of cigarette smoke hit us. We even noticed a window was open, so the staff must have known about it. We called the receptionist immediately 5 min after entering the room, he came and checked and agreed that it was really heavy cigarette smell, but that unfortunately they were fully booked and couldn't do anything until the manager was back next morning. We went out and tried to find a solution in the lobby. It was not possible to stay and breathe in the room. We contacted hotels.com and was advised to find another hotel, which we did. We then got our luggage out of the room and returned the room keys. The receptionist apologized again. Next day manager refuses so refund our money back even though we spent in total less than 30 min in the room. They said because we had gone into the room they could not refund. This is a big scam from the hotel. We didn't get any help when we were there either. The smell was so bad and after only 5-10 min in the room our hair and clothes smelled like cigarettes several hours afterwards. One of us even has asthma, and they did nothing to help and even refuse to give us our money back because we had been in the room for less than 30 min (much of the time spent waiting for the receptionist to come and check)

Location is good near old town. Spa is really good to try. Parking was 15 euro per night near hotel. Soap at spa shower was empty. Maybe bit more attention to be paid to minor things.

Location is good near old town. Spa is really good to try. Parking was 15 euro per night near hotel. Soap at spa shower was empty. Maybe bit more attention to be paid to minor things.

Very close to the centre of the Old Town. staff were lovely and room was very clean and spacious.

The staff was friendly, breakfast was an amazing spread and room was comfortable and clean.