Beds were awful, toilet in our room didn’t flush & the hotel manager was rude on checkout.

Beds were awful, toilet in our room didn’t flush & the hotel manager was rude on checkout.

Best possible location for visiting the old medina. This is the only hotel that I can see near the medina with parking. Nice lobby, room is fine. The only real negative is that there was no water and they were misleading about when that water would be returned. It eventually came on at 1:50 am.

Best possible location for visiting the old medina. This is the only hotel that I can see near the medina with parking. Nice lobby, room is fine. The only real negative is that there was no water and they were misleading about when that water would be returned. It eventually came on at 1:50 am.

The bathroom had water all over the floor and the staff was very stiff and unkind.

The bathroom had water all over the floor and the staff was very stiff and unkind.

Excellent location next to the beautiful historic Chefchaouen blue city. Within Walking distance to great restaurants and local town style coffee shops. Nevertheless, breakfast was not to our standing. Bring your own bottle of purified water.

Excellent location next to the beautiful historic Chefchaouen blue city. Within Walking distance to great restaurants and local town style coffee shops. Nevertheless, breakfast was not to our standing. Bring your own bottle of purified water.

The good: Nice hotel just Outside of the medina so out of the hecticness. My room was facing the medina and car park that is Very busy and noisy, however with the windows closed, it wasn't a problem and i slept very well. The beds were very comfortable as were the pillows for me. The room was clean and was tidied each day. The housekeeping staff work hard and are great at their job so thankyou ladies. The staff on the whole were friendy and accommodating. Reception were very good at aiding me to extend my stay when fully booked on all search engines and they didn't think it was possible at first. So nice outcome for me. And the guys in the restaurant are friendly. The pool was nice and clean, saw it cleaned each day and the area again each evening. It was lovely and refreshing but most times unable to get near as it was very busy with families, fair enough. So try to use it early before the masses come! The not so bad: I paid for the breakfast twice, i wasn't enthralled with it and didn't get my monies worth as it were! but that's just personal preference to be fair. Lots of heavy stuff like pastries, breads. A variety of fruits and yoghurts, maybe museli or something, rather than all just sugared cereals and sweets. No bar serving alcohol anymore. The dirty carpet runners in the hallway of the rooms let you down though! Take them out and just have the tiles, it will appear much cleaner!

The good: Nice hotel just Outside of the medina so out of the hecticness. My room was facing the medina and car park that is Very busy and noisy, however with the windows closed, it wasn't a problem and i slept very well. The beds were very comfortable as were the pillows for me. The room was clean and was tidied each day. The housekeeping staff work hard and are great at their job so thankyou ladies. The staff on the whole were friendy and accommodating. Reception were very good at aiding me to extend my stay when fully booked on all search engines and they didn't think it was possible at first. So nice outcome for me. And the guys in the restaurant are friendly. The pool was nice and clean, saw it cleaned each day and the area again each evening. It was lovely and refreshing but most times unable to get near as it was very busy with families, fair enough. So try to use it early before the masses come! The not so bad: I paid for the breakfast twice, i wasn't enthralled with it and didn't get my monies worth as it were! but that's just personal preference to be fair. Lots of heavy stuff like pastries, breads. A variety of fruits and yoghurts, maybe museli or something, rather than all just sugared cereals and sweets. No bar serving alcohol anymore. The dirty carpet runners in the hallway of the rooms let you down though! Take them out and just have the tiles, it will appear much cleaner!

They need to collect taxes at the start of the stay. They needed to indicate that the room did not include breakfast and what the breakfast rate is. I was with a group and a man collected 70 dirham for it after I had started. The breakfast is extremely expensive and it was embarrassing to not have been told and to get money out while eating. The staff in general had a hateful and racist attitude. Their job is to do their work, regardless of what they think about the guests. Not a friendly space at all. Any and all rules related to the premise need to be posted clearly. Any attitude outside of it does not need to be tolerated by people paying US$80 per night. The view is amazing and so is the location of the hotel.

They need to collect taxes at the start of the stay. They needed to indicate that the room did not include breakfast and what the breakfast rate is. I was with a group and a man collected 70 dirham for it after I had started. The breakfast is extremely expensive and it was embarrassing to not have been told and to get money out while eating. The staff in general had a hateful and racist attitude. Their job is to do their work, regardless of what they think about the guests. Not a friendly space at all. Any and all rules related to the premise need to be posted clearly. Any attitude outside of it does not need to be tolerated by people paying US$80 per night. The view is amazing and so is the location of the hotel.

Horrible cleanliness.. mould in the bathroom… late check in guy was sleeping and told us straight up he has to sleep so hurry up… location is good though

Horrible cleanliness.. mould in the bathroom… late check in guy was sleeping and told us straight up he has to sleep so hurry up… location is good though

Good

Good

Nice hotel. Clean. The bed had a real mattress. The location is great, near restaurants and sites to visit. Friendly staff.

Nice hotel. Clean. The bed had a real mattress. The location is great, near restaurants and sites to visit. Friendly staff.

The room and lobby were good. Check in was smooth. I booked the hotel since it had a nice online it showed it had pool and as a swimmer I like to do laps as part of my daily workout routine so I booked it. I was so livid to see feces in the pool!! When I shared this with the staff member he said it was a maintenance issue so he could not help me! The pool was very dirty and I have pictures as support. We checked out the next day but would have extended for another night if the pool was clean.

The room and lobby were good. Check in was smooth. I booked the hotel since it had a nice online it showed it had pool and as a swimmer I like to do laps as part of my daily workout routine so I booked it. I was so livid to see feces in the pool!! When I shared this with the staff member he said it was a maintenance issue so he could not help me! The pool was very dirty and I have pictures as support. We checked out the next day but would have extended for another night if the pool was clean.

People working here were nice but It could’ve been better, TVs weren’t working not even programmed, bathroom sink shaking , light in the bedroom flashes while using a power outlet, parking was so tight we barely got out of our car, I just don’t think was worth what I paid for having a junior suite, too tight and even the view wasn’t what orbitz had show me on the picture my windows were facing literally the parking lot ,I didn’t even have any kind of a balcony. Generally this hotel is way overpriced.

People working here were nice but It could’ve been better, TVs weren’t working not even programmed, bathroom sink shaking , light in the bedroom flashes while using a power outlet, parking was so tight we barely got out of our car, I just don’t think was worth what I paid for having a junior suite, too tight and even the view wasn’t what orbitz had show me on the picture my windows were facing literally the parking lot ,I didn’t even have any kind of a balcony. Generally this hotel is way overpriced.

The pool

The hotel is is at the heart of the city. Very convenient. No car needed to check around. Clean. Some maintenance needed. Shower handle falls. Shower leaks. While AC is a great amenity, being hitting directly to beds caused all family sore throat. We did not feel welcome at first, maybe were not expected to visit the hotel being moroccans from middle class. No amenities at the room ( coffee maker, bottle water...). Pool was nice as well as the decorating lights. Some staff are friendly, others not so much. We live in the states and we always appreciate high customer service

The hotel is is at the heart of the city. Very convenient. No car needed to check around. Clean. Some maintenance needed. Shower handle falls. Shower leaks. While AC is a great amenity, being hitting directly to beds caused all family sore throat. We did not feel welcome at first, maybe were not expected to visit the hotel being moroccans from middle class. No amenities at the room ( coffee maker, bottle water...). Pool was nice as well as the decorating lights. Some staff are friendly, others not so much. We live in the states and we always appreciate high customer service

Great location to be in the middle of things. Rooms were tiny but clean...very thankful for working AC unit. Unfortunately, instead of the mountain view, we had a parking lot view. The dinner menu was changed into a buffet, and it was extremely poor. On the other hand, we enjoyed the breakfast buffet.

Great location to be in the middle of things. Rooms were tiny but clean...very thankful for working AC unit. Unfortunately, instead of the mountain view, we had a parking lot view. The dinner menu was changed into a buffet, and it was extremely poor. On the other hand, we enjoyed the breakfast buffet.

Lovely location right at the heart of the town and surprisingly quiet. Comfortable and clean room and small swimming pool. It was so nice we wanted to stay extra days but they were fully booked

Lovely location right at the heart of the town and surprisingly quiet. Comfortable and clean room and small swimming pool. It was so nice we wanted to stay extra days but they were fully booked

Great location. Just steps outside the main shopping and eating area. Breakfast disappointing.

the view from the hotel. most amazing view from the hotel

This place is pretty terrible. The front desk was rude and had trouble charging our card and told us we’d have to go find an atm. The place is HUGE and is a great location right in the center of Chefchauoen but that means this hotel caters to large groups of annoying tourists as well. In addition to the attitude at the desk the whole place was just run down.