Everything was good. My second stay here and recommended my family to stay over too as their first time. Service was good but housekeeping could definitely be much better. There were things thrown away but not replaced and some amenities like glasses/plates were not available in our room. Even after asking, we did not receive them, but that was okay, I guess since our stay was short.

Room lack basic ammenities eg no cup n glass. When request did not send a complete set eg without teaspoon.

Room lack basic ammenities eg no cup n glass. When request did not send a complete set eg without teaspoon.

Amazing spacious hotel and the pool and bathtub inside was so nice!!

Amazing spacious hotel and the pool and bathtub inside was so nice!!

Loved this place.. The room is very clean. Room service is great The only downside is... The in house massage is terrible. They just. Briefly go through the whole body for 3min for each part the body. We ordered a 90mins massage

Loved this place.. The room is very clean. Room service is great The only downside is... The in house massage is terrible. They just. Briefly go through the whole body for 3min for each part the body. We ordered a 90mins massage

Check in timing can be improved. We waited till 2.20pm to get our room but other than that. Everything was pleasant. Staff is friendly and helpful

Check in timing can be improved. We waited till 2.20pm to get our room but other than that. Everything was pleasant. Staff is friendly and helpful

We were greeted by the reception and the staff tried giving us an early check-in as we reached the villa early. Lucky for us, our villa was ready at 12.30 pm. The interior of the villa is nice. Private swimming pool to our own. The living room was separated from the sleeping area. However, we did not stay out in the living room much as it was too hot and there were too many mosquitos. BBQ is also available in the villa but can be quite pricey but the portion is decent. Breakfast is also served in the villa and there are plenty of options to choose from. There is a free ride to and fro from the ferry terminal and the drivers are very polite and would recommend you to places in Bintan to enjoy. However, getting around the Island could be quite costly as there are no grab or gojek services there for customers to enjoy. You can only look for the villa cab to bring you around the island if you want to go out of the villa. There are not many activities for you to do near the resort as the shopping plaza there has closed due to COVID-19 and you can only play the water activities at the beach if the sea condition is good. Warung Yeah restaurant nearby is good and affordable if you wish to try the local food. All in all, a decent location to stay at but there might be nothing to do in the area at night.

We were greeted by the reception and the staff tried giving us an early check-in as we reached the villa early. Lucky for us, our villa was ready at 12.30 pm. The interior of the villa is nice. Private swimming pool to our own. The living room was separated from the sleeping area. However, we did not stay out in the living room much as it was too hot and there were too many mosquitos. BBQ is also available in the villa but can be quite pricey but the portion is decent. Breakfast is also served in the villa and there are plenty of options to choose from. There is a free ride to and fro from the ferry terminal and the drivers are very polite and would recommend you to places in Bintan to enjoy. However, getting around the Island could be quite costly as there are no grab or gojek services there for customers to enjoy. You can only look for the villa cab to bring you around the island if you want to go out of the villa. There are not many activities for you to do near the resort as the shopping plaza there has closed due to COVID-19 and you can only play the water activities at the beach if the sea condition is good. Warung Yeah restaurant nearby is good and affordable if you wish to try the local food. All in all, a decent location to stay at but there might be nothing to do in the area at night.

Pros: Clean. good sound proofing you wont hear noise or talking from neighbor villas or outside the villa. Good villa layout. Clean pool and toilets. Not as many mosquitoes as expected. Cons: Breakfast was served extremely late. Was suppose to be 8.45am, but arrived only at 9.47am. Room services are slow. Blacked out twice in the middle of the night, had to walk to reception to inform them. We had to get plates ourselves from reception for a birthday party. Plates were super dirty with cream and dirt, had to rewash them ourselves.

Pros: Clean. good sound proofing you wont hear noise or talking from neighbor villas or outside the villa. Good villa layout. Clean pool and toilets. Not as many mosquitoes as expected. Cons: Breakfast was served extremely late. Was suppose to be 8.45am, but arrived only at 9.47am. Room services are slow. Blacked out twice in the middle of the night, had to walk to reception to inform them. We had to get plates ourselves from reception for a birthday party. Plates were super dirty with cream and dirt, had to rewash them ourselves.

One of 3 villa we have booked has old kitchen cabinets with lotsa ants. Need to change already.

One of 3 villa we have booked has old kitchen cabinets with lotsa ants. Need to change already.

Pool Villa was really clean, staff there were really friendly and responsive. We are able to WhatsApp the front desk directly and they assisted us in making reservations and helped us with our queries. There’s also free pickup and drop off at the ferry terminal which was really helpful. Unfortunately the lagoi bay shopping area was deserted and there were only 2-3 restaurants open by the beach. They were pretty decent though, food was good and not too expensive. Check out Warung Yeah if you’re there. Hotel was beautiful and well maintained. This is a good place to book for 2nights and if you just want to relax in your room during your stay. Massage was reasonably priced too and they would come to your room. Breakfast was also included and they would deliver to your room. Skip the western options, they do the Indonesian food better

Pool Villa was really clean, staff there were really friendly and responsive. We are able to WhatsApp the front desk directly and they assisted us in making reservations and helped us with our queries. There’s also free pickup and drop off at the ferry terminal which was really helpful. Unfortunately the lagoi bay shopping area was deserted and there were only 2-3 restaurants open by the beach. They were pretty decent though, food was good and not too expensive. Check out Warung Yeah if you’re there. Hotel was beautiful and well maintained. This is a good place to book for 2nights and if you just want to relax in your room during your stay. Massage was reasonably priced too and they would come to your room. Breakfast was also included and they would deliver to your room. Skip the western options, they do the Indonesian food better

We had a great time. The villa was comfortable and quiet which was what we wanted. Loved the private pool and the landscaping - lots of tropical greenery. Staff were helpful and friendly - the system of sending messages to the front desk via WhatsApp worked well!

We had a great time. The villa was comfortable and quiet which was what we wanted. Loved the private pool and the landscaping - lots of tropical greenery. Staff were helpful and friendly - the system of sending messages to the front desk via WhatsApp worked well!

A nice villa for family to stay and chill in. Nothing in plaza lagoi as all shops are closed. There's 2 mini marts around the area and 3 restaurant that can be dine if you stay around there. You can email the hotel for free transfer. All staffs are very friendly.

A nice villa for family to stay and chill in. Nothing in plaza lagoi as all shops are closed. There's 2 mini marts around the area and 3 restaurant that can be dine if you stay around there. You can email the hotel for free transfer. All staffs are very friendly.

Good value

Good value

Spacious bathroom

Spacious bathroom

Good: Villa was very clean. Free 2 way transportation provided from ferry terminal to villa Staff were very friendly and helpful Service were excellent Free breakfast Aircon was strong, pool was clean and well maintained, bathroom were beautiful Bad: Mosquitoes and insects Appliances werent in best condition No cooking equipments despite stated on listing Fridge wasn’t cold Nearby amenities were mostly closed and some abandoned buildings/resorts were surrounding it making it a little creepy at night.

Good: Villa was very clean. Free 2 way transportation provided from ferry terminal to villa Staff were very friendly and helpful Service were excellent Free breakfast Aircon was strong, pool was clean and well maintained, bathroom were beautiful Bad: Mosquitoes and insects Appliances werent in best condition No cooking equipments despite stated on listing Fridge wasn’t cold Nearby amenities were mostly closed and some abandoned buildings/resorts were surrounding it making it a little creepy at night.

The property look pretty but internal all spoilt and the floor will wet if rain heavily

The property look pretty but internal all spoilt and the floor will wet if rain heavily

This was our first time to Bintan so we didn't have any idea what to expect. We were already very glad to not be staying at a crowded resort hotel as we really needed some peace and quiet. The Kamuela staff were super helpful and friendly with everything and our villa was lovely. The villa was immaculately clean and quiet, food was delivered straight to our door and we appreciated the WhatsApp communication method. We look forward to staying there again!

This was our first time to Bintan so we didn't have any idea what to expect. We were already very glad to not be staying at a crowded resort hotel as we really needed some peace and quiet. The Kamuela staff were super helpful and friendly with everything and our villa was lovely. The villa was immaculately clean and quiet, food was delivered straight to our door and we appreciated the WhatsApp communication method. We look forward to staying there again!

Second time here. Cleanliness is okay but there is some wear and tear in the property but it was acceptable for the price. Massage was on time and in room so its convenient. Pool also looked clean enough. The bugs flying around is to be expected.