Best feature was a TV in the bath!!!

We were surprised - the hotel presented itself as perhaps old-fashioned and stuffy on the web. However, the complete reverse was true. Very good welcome, room, food, service, location and overall experience. We feel the hotel has sold itself short on-line and ought to publish more good reviews such as this one and look at 'modernising' its web appearance to prospective visitors.

A most relaxing stay in lovely surroundings. We were made very welcome by Jo and her staff. Our room was well equipped and we had a great nights sleep. Dinner in the restaurant was excellent with great service and wonderful food. We would highly recommend Haddon House Hotel and would definitely stay here again.

A most relaxing stay in lovely surroundings. We were made very welcome by Jo and her staff. Our room was well equipped and we had a great nights sleep. Dinner in the restaurant was excellent with great service and wonderful food. We would highly recommend Haddon House Hotel and would definitely stay here again.

Friendly staff and excellent meals

Friendly staff and excellent meals

Such a lovely traditional English hotel that serves excellent food. Sunday roasts are amazing a good value. West Bay is a self contained seaside resort with something for everyone. Would definitely come back again.

Such a lovely traditional English hotel that serves excellent food. Sunday roasts are amazing a good value. West Bay is a self contained seaside resort with something for everyone. Would definitely come back again.

The staff were very attentive. The food and drink was good. The bed was a bit too soft.

The staff were very attentive. The food and drink was good. The bed was a bit too soft.

Good stay at Haddon house hotel, friendly staff and excellent service, would stay there again if in the area.

Good stay at Haddon house hotel, friendly staff and excellent service, would stay there again if in the area.

We stayed in room 2 spacious and comfortable. Asked for extra heater as the windows were very draughty. The restaurant food was excellent both evening meal and a hearty English breakfast. The staff were very good.we would stay again.

We stayed in room 2 spacious and comfortable. Asked for extra heater as the windows were very draughty. The restaurant food was excellent both evening meal and a hearty English breakfast. The staff were very good.we would stay again.

Very comfortable good food and very helpful staff

Very comfortable good food and very helpful staff

We cannot recommend it. After a bereavement, we chose this hotel for a short break at short notice so paid upfront for bed and breakfast. Initial check-in was fine and a lovely lady brought us wonderful beef sandwiches. There was some confusion about check-in time so we waited until after 3pm to pick up our key. The person on reception (who we now understand to be the owner) made us wait several minutes. On producing our key, he also produced a receipt stating we had booked room only. When we queried this he became quite aggressive, and rude, telling us we had booked room only and gave us a lecture (in front of other guests) on how we had omitted to tick the appropriate box on the online booking form. The price we had paid, shown on the receipt, was evident to me that we had paid for breakfast and should have been evident to him. He challenged me to find our email confirmation. I was too upset to argue further at that point. When I had composed myself, I found our confirmation email clearly stating we had booked and paid for room and breakfast. All he said was "I'll change it then" - no apology. Our entire trip was clouded by this rude and insulting behaviour. We didn't feel welcome in the hotel and certainly didn't want to relax in their bar or dine in the restaurant. The reason we did not complain at the time was because he is the owner, our stay could have been made unpleasant. We did inform them on our departure. Our room was comfortable and other staff courteous.

We cannot recommend it. After a bereavement, we chose this hotel for a short break at short notice so paid upfront for bed and breakfast. Initial check-in was fine and a lovely lady brought us wonderful beef sandwiches. There was some confusion about check-in time so we waited until after 3pm to pick up our key. The person on reception (who we now understand to be the owner) made us wait several minutes. On producing our key, he also produced a receipt stating we had booked room only. When we queried this he became quite aggressive, and rude, telling us we had booked room only and gave us a lecture (in front of other guests) on how we had omitted to tick the appropriate box on the online booking form. The price we had paid, shown on the receipt, was evident to me that we had paid for breakfast and should have been evident to him. He challenged me to find our email confirmation. I was too upset to argue further at that point. When I had composed myself, I found our confirmation email clearly stating we had booked and paid for room and breakfast. All he said was "I'll change it then" - no apology. Our entire trip was clouded by this rude and insulting behaviour. We didn't feel welcome in the hotel and certainly didn't want to relax in their bar or dine in the restaurant. The reason we did not complain at the time was because he is the owner, our stay could have been made unpleasant. We did inform them on our departure. Our room was comfortable and other staff courteous.

Haddon House Hotel is a wonderful friendly place. Convenient to the heart of West Bay. The quality of food is second to none. And the rooms clean tidy and bright. The bathroom is luxurious. The only bad thing was the macerator from the next door room that was quite noisy in the night.

Haddon House Hotel is a wonderful friendly place. Convenient to the heart of West Bay. The quality of food is second to none. And the rooms clean tidy and bright. The bathroom is luxurious. The only bad thing was the macerator from the next door room that was quite noisy in the night.

Very welcoming check in and very friendly staff the hotel was very dated in its looks we have stayed in hotels recently that offered much better facilities in the rooms for a lot less money ,had a low noise in the room which stopped at 2.40 don’t know why but this stopped us sleeping until this time,this spoiled the experience for us as all you get for your room rate should be a good nights sleep as breakfast is not included with the room ,breakfast was very good but not cheap at £35.00 for two .

Very welcoming check in and very friendly staff the hotel was very dated in its looks we have stayed in hotels recently that offered much better facilities in the rooms for a lot less money ,had a low noise in the room which stopped at 2.40 don’t know why but this stopped us sleeping until this time,this spoiled the experience for us as all you get for your room rate should be a good nights sleep as breakfast is not included with the room ,breakfast was very good but not cheap at £35.00 for two .

Lovely stay - very welcoming and helpful staff

Lovely stay - very welcoming and helpful staff

Old English Hotel , quite neat. The room, I was in could do with a bed upgrade.

Old English Hotel , quite neat. The room, I was in could do with a bed upgrade.

My second visit, excellent service, very friendly, convenient location, shall return.

My second visit, excellent service, very friendly, convenient location, shall return.

Delightful family run Hotel, excellent friendly staff. Fabulous food, fantastic central location in West Bay. Will definitely stay again.

Delightful family run Hotel, excellent friendly staff. Fabulous food, fantastic central location in West Bay. Will definitely stay again.

Excellent hotel and served our needs perfectly. Cobwebs around the coving didnt detract from the overall experience a little updating wouldnt go amiss

Excellent hotel and served our needs perfectly. Cobwebs around the coving didnt detract from the overall experience a little updating wouldnt go amiss