Beautiful hotel and staff was incredibly nice & helpful.

Beautiful hotel and staff was incredibly nice & helpful.

Wonderful place - possibly looks better in real life than in the pictures. Very cozy. Staff are lovely, the breakfast brought to the room is delicious, and the bar is a great hang-out.

Wonderful place - possibly looks better in real life than in the pictures. Very cozy. Staff are lovely, the breakfast brought to the room is delicious, and the bar is a great hang-out.

The service at this hotel was outstanding! Every staff member was friendly and helpful. The room was clean, comfortable and charming. The bar was an outstanding atmosphere. This was our favourite stop during our trip and we hope to visit again one day!

The service at this hotel was outstanding! Every staff member was friendly and helpful. The room was clean, comfortable and charming. The bar was an outstanding atmosphere. This was our favourite stop during our trip and we hope to visit again one day!

The room smelled like smoke, I had allergic reactions and did not receive accommodations.

The room smelled like smoke, I had allergic reactions and did not receive accommodations.

Good location, easy walking distance to entertainment district. Nice breakfast

Good location, easy walking distance to entertainment district. Nice breakfast

The room was very clean, with a window that opens (no concerns regarding shared airflow) and there was an alcohol spray available. The rooms are beautiful, with very tasteful interior and carefully chosen buy-it-for-life quality brands. This is our second stay here and we plan to come back again.

Great vibe, staff and FANTASTIC interior. The choice of materials and utilities are all well chosen and high quality brands. It was designed with care and love, they didn’t cut any corners.

Great vibe, staff and FANTASTIC interior. The choice of materials and utilities are all well chosen and high quality brands. It was designed with care and love, they didn’t cut any corners.

Cute hotel, nice bar with a great view. Just a tad away from metro station. Breakfast was geared towards Japanese palette.

Cute hotel, nice bar with a great view. Just a tad away from metro station. Breakfast was geared towards Japanese palette.

部屋の雰囲気、朝食の美味しさ、ワインの無料サービスなど、全て素晴らしかったです！またリピートしたいです！

部屋の雰囲気、朝食の美味しさ、ワインの無料サービスなど、全て素晴らしかったです！またリピートしたいです！

Property was clean and they offered complimentary wine every night at their bar.

Property was clean and they offered complimentary wine every night at their bar.

Small cozy hotel a little bit outside of the red light district. The upstairs bar and lobby are the nicest areas of the hotel but not very spacious. Definitely a 3 star hotel experience. - Small, sparse, and cozy. My room was dusty and the paint was worn. The colors are rather dull and could be updated with cool Pendleton blankets and designer pieces. Would suggest b&w photograph from local artist of Hokkaido. Bathrooms are dated and made with cheap plastic. Pillows are very uncomfortable. Pajamas and toiletries were a nice touch appreciated having water and tea bags in the room. Staff was nice but young and inexperienced. They need to give people a chance to put their bag down and regroup when checking them in. When I arrived girls were chatting at the desk, not one asked if they could help with my bags or show me the room. Went up to the bar one evening for the free wine hour to find they were having an anniversary party that would cost $ to attend and would include one drink and apps. None of the guests of the hotel were informed and many were put off. I don’t think they should have charged the hotel guests, I also think it was bad form not to communicate this. Maybe announce it in a board, or send an invitation under the door. Hotel has potential, doesn’t seem like management and staff care about their guests. Rooms need a makeover. Breakfast is nice idea but needs more consideration. Mgmt should learn from hotels that have this concept down.

Small cozy hotel a little bit outside of the red light district. The upstairs bar and lobby are the nicest areas of the hotel but not very spacious. Definitely a 3 star hotel experience. - Small, sparse, and cozy. My room was dusty and the paint was worn. The colors are rather dull and could be updated with cool Pendleton blankets and designer pieces. Would suggest b&w photograph from local artist of Hokkaido. Bathrooms are dated and made with cheap plastic. Pillows are very uncomfortable. Pajamas and toiletries were a nice touch appreciated having water and tea bags in the room. Staff was nice but young and inexperienced. They need to give people a chance to put their bag down and regroup when checking them in. When I arrived girls were chatting at the desk, not one asked if they could help with my bags or show me the room. Went up to the bar one evening for the free wine hour to find they were having an anniversary party that would cost $ to attend and would include one drink and apps. None of the guests of the hotel were informed and many were put off. I don’t think they should have charged the hotel guests, I also think it was bad form not to communicate this. Maybe announce it in a board, or send an invitation under the door. Hotel has potential, doesn’t seem like management and staff care about their guests. Rooms need a makeover. Breakfast is nice idea but needs more consideration. Mgmt should learn from hotels that have this concept down.

Unwind Hotel is a little gem just off the main road in Susukino. It's a short walk to the ice sculptures during the annual Sapporo Snow Festival. There is a currency conversion kiosk across the street (don't covert your dollars to yen at the airport). Space is always limited in Japan, so this isn't a knock on the property, just be prepared for no closet in your room. This isn't a problem for light travelers or backpackers. The staff is very helpful and courteous.

Unwind Hotel is a little gem just off the main road in Susukino. It's a short walk to the ice sculptures during the annual Sapporo Snow Festival. There is a currency conversion kiosk across the street (don't covert your dollars to yen at the airport). Space is always limited in Japan, so this isn't a knock on the property, just be prepared for no closet in your room. This isn't a problem for light travelers or backpackers. The staff is very helpful and courteous.

Unique and simple property with sweet and considerate staff. Rooms are ‘lodge-like’ and a bit small.

B/f is good . Location is fine. Eateries easily find nearby . Staff are friendly. Bed and pillows are comfortable

This hotel was amazing! We arrived late on a Saturday evening during a snow shower. Staff welcomed and greeted us very pleasantly. It was cosy, quaint and very warm feeling — especially with the fireplace and lodge like decor!

Very warm and nice hotel,and the staff very good service too.

Very warm and nice hotel,and the staff very good service too.

Very good hotel at excellent price. Clean, nice decor, reasonable sized rooms, very nice rooftop bar, very good breakfast brought to the room with outstanding customer service from staff. Probably the best hotel I stayed at in the course of 5 weeks travelling in Japan.

Very good hotel at excellent price. Clean, nice decor, reasonable sized rooms, very nice rooftop bar, very good breakfast brought to the room with outstanding customer service from staff. Probably the best hotel I stayed at in the course of 5 weeks travelling in Japan.

amazing small hotel, close to subway station and food distrcit

amazing small hotel, close to subway station and food distrcit