Beautiful property, highly recommend but be aware lots of steps. The owner is responsive and the staff is so kind

Staff very helpful in explaining rum amenities to us.

Comfortable room. Views from the balcony route Were outstanding. Cleaning lady Did an excellent job helping us get orientated to the room.

Comfortable room. Views from the balcony route Were outstanding. Cleaning lady Did an excellent job helping us get orientated to the room.

The check-in process was a nightmare and the staff was incredibly rude. There is no lobby or staff that work physically on the property. We booked through Orbitz. Received a message the day prior asking for our contact information so we could receive the check-in code to get our room keys. I responded through Orbitz as there was no other email provided. I never heard back, so for several hours prior to our arrival I tried to call, no less than 5 times. We were placed on hold for > 10 minutes at a time, then the call would drop. Got to the property could not get into our room, no staff was there, tried calling again with no success. Called Orbitz, who also struggled to get in touch with anyone for > 20 minutes. Finally they were able to get in touch with someone who was so rude, yelled at the Orbitz agent and then hung up the phone. Orbitz called to offer to cancel our reservation and help us find new accommodations. While they were searching for other hotels, I finally received a phone call from the hotel. The gentleman, who would not give me his name despite my asking, was exceptionally rude to me. I explained we had been trying to reach him for quite some time. He told me "stop being hysterical, that's my problem, not his." He went on to tell me that he "doesn't care if we had to end up sleeping on the streets." We were finally able to get in after multiple more phone calls and texts, but I was so disappointed with their customer service.

The check-in process was a nightmare and the staff was incredibly rude. There is no lobby or staff that work physically on the property. We booked through Orbitz. Received a message the day prior asking for our contact information so we could receive the check-in code to get our room keys. I responded through Orbitz as there was no other email provided. I never heard back, so for several hours prior to our arrival I tried to call, no less than 5 times. We were placed on hold for > 10 minutes at a time, then the call would drop. Got to the property could not get into our room, no staff was there, tried calling again with no success. Called Orbitz, who also struggled to get in touch with anyone for > 20 minutes. Finally they were able to get in touch with someone who was so rude, yelled at the Orbitz agent and then hung up the phone. Orbitz called to offer to cancel our reservation and help us find new accommodations. While they were searching for other hotels, I finally received a phone call from the hotel. The gentleman, who would not give me his name despite my asking, was exceptionally rude to me. I explained we had been trying to reach him for quite some time. He told me "stop being hysterical, that's my problem, not his." He went on to tell me that he "doesn't care if we had to end up sleeping on the streets." We were finally able to get in after multiple more phone calls and texts, but I was so disappointed with their customer service.

Great location great view

Great location great view

Such a beautiful terrace! The room was gorgeous and comfortable. Suggestions for improvement considering the price: we were only given 1 bathrobe, the terrace should have an umbrella already setup, the room needs a kettle for making tea and ideally a mini-fridge and microwave. We loved our stay and would still highly recommend.

Such a beautiful terrace! The room was gorgeous and comfortable. Suggestions for improvement considering the price: we were only given 1 bathrobe, the terrace should have an umbrella already setup, the room needs a kettle for making tea and ideally a mini-fridge and microwave. We loved our stay and would still highly recommend.

We stayed in the honeymoon suite. The view was absolutely breathtaking and the bed was very comfortable. Locking the door and using the A/C were very confusing. It would have been nice to receive more detailed instructions from the staff, who are not on site. They responded quickly via WhatsApp but were not very friendly or helpful. They provided a wine key that was missing a corkscrew, so when we tried to enjoy a bottle of wine at sunset, we had to walk to a nearby restaurant to ask them to open it. When I brought this to the staff’s attention, they ignored that part of my message. For the price, I expected more attention to detail and a much more welcoming and helpful staff.

We stayed in the honeymoon suite. The view was absolutely breathtaking and the bed was very comfortable. Locking the door and using the A/C were very confusing. It would have been nice to receive more detailed instructions from the staff, who are not on site. They responded quickly via WhatsApp but were not very friendly or helpful. They provided a wine key that was missing a corkscrew, so when we tried to enjoy a bottle of wine at sunset, we had to walk to a nearby restaurant to ask them to open it. When I brought this to the staff’s attention, they ignored that part of my message. For the price, I expected more attention to detail and a much more welcoming and helpful staff.

View was fantastic, little down side the walk from the parking to the condo!

View was fantastic, little down side the walk from the parking to the condo!

My husband and I booked the honeymoon suite and were blown away by the incredible views from our private terrace. It was the perfect getaway and wish we stayed more than two nights because it really was so beautiful and relaxing.

My husband and I booked the honeymoon suite and were blown away by the incredible views from our private terrace. It was the perfect getaway and wish we stayed more than two nights because it really was so beautiful and relaxing.

The view from the balcony is absolutely amazing. Well worth the walk up the steep hill. The bed is super comfortable and the balcony is the best thing ever. On the downside, the shower is extremely small and very slippery to get out of, given that water sprays all over the entrance. The wifi is very patchy when sitting on the balcony but is good inside the room.

The view from the balcony is absolutely amazing. Well worth the walk up the steep hill. The bed is super comfortable and the balcony is the best thing ever. On the downside, the shower is extremely small and very slippery to get out of, given that water sprays all over the entrance. The wifi is very patchy when sitting on the balcony but is good inside the room.

The terrace is very large and the best view in Manarola, and the breakfast is very nice. The room is small, it's odd to have a bathroom with a toilet open to the rest of the room (glass partition), and there were small ants everywhere. We arrived on a hot day in late April and the heat radiator was on, it took some time for confusing instructions from staff via what's app texts to turn it off and although AC is advertised it is not turned on until sometime in May. It's like an airbnb in that there is no on-site staff and it's in an apt bldg, yet it's like a hotel in that they charge for coffee, water, etc. that is in the room.

The terrace is very large and the best view in Manarola, and the breakfast is very nice. The room is small, it's odd to have a bathroom with a toilet open to the rest of the room (glass partition), and there were small ants everywhere. We arrived on a hot day in late April and the heat radiator was on, it took some time for confusing instructions from staff via what's app texts to turn it off and although AC is advertised it is not turned on until sometime in May. It's like an airbnb in that there is no on-site staff and it's in an apt bldg, yet it's like a hotel in that they charge for coffee, water, etc. that is in the room.

The area, entry way, building isn’t lit. Very dark.

The area, entry way, building isn’t lit. Very dark.

More strenuous climbing than most cities, but doable for us 74 year olds. Great views from room. Bed and linens are both good.

More strenuous climbing than most cities, but doable for us 74 year olds. Great views from room. Bed and linens are both good.

Wonderful stunning view and very cute apartment. Great location, comfortable bed, nice hot tub, epic deck. Could use a refrigerator or ice machine to chill some wine but honestly the view is to die for.

Wonderful stunning view and very cute apartment. Great location, comfortable bed, nice hot tub, epic deck. Could use a refrigerator or ice machine to chill some wine but honestly the view is to die for.

The place is amazing, a very nice view and a very modern room. The car park is 10 minutes walk.

The place is amazing, a very nice view and a very modern room. The car park is 10 minutes walk.

Based on the location of the unit it would be best to advise your guests as some will have luggage, offer bag assistance facilities even with an additional charge. Upon arrival the television did not work not one came to resolve the problem we were advised a lady would come the following day. When we saw the cleaning lady she had no clue how to fix it and no one else came to assist and no one check if the problem was resolved. The refrigerator there is an absolute waste of time as it is filled with your drinks and cannot even facility a guest bottled water. The room needs a proper size refrigerator and a microwave. I paid for two nights and only stayed one and ended up having to pay to stay elsewhere. I am very disappointed as this was our honeymoon.

Based on the location of the unit it would be best to advise your guests as some will have luggage, offer bag assistance facilities even with an additional charge. Upon arrival the television did not work not one came to resolve the problem we were advised a lady would come the following day. When we saw the cleaning lady she had no clue how to fix it and no one else came to assist and no one check if the problem was resolved. The refrigerator there is an absolute waste of time as it is filled with your drinks and cannot even facility a guest bottled water. The room needs a proper size refrigerator and a microwave. I paid for two nights and only stayed one and ended up having to pay to stay elsewhere. I am very disappointed as this was our honeymoon.

Great location and views. Be sure to bring your own water bottles and coffee or be prepared to pay for in room amenities. Walk from nearby parking was very convenient and room was very clean. Bring a flashlight as walkway up to room even during the day has insufficient lighting.

Great location and views. Be sure to bring your own water bottles and coffee or be prepared to pay for in room amenities. Walk from nearby parking was very convenient and room was very clean. Bring a flashlight as walkway up to room even during the day has insufficient lighting.