excellent service and facilities. Staff friendly ag very helpful

excellent service and facilities. Staff friendly ag very helpful

Very comfortable stay at the hotel, beside the park and close to the centre of Braunschweig

Very comfortable stay at the hotel, beside the park and close to the centre of Braunschweig

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The rooms are nice but need to benrefreshed. Bathroom smells unpleasant and as soon as the door is opened, this smell goes into whole room.

The rooms are nice but need to benrefreshed. Bathroom smells unpleasant and as soon as the door is opened, this smell goes into whole room.

During check in processing my colleagues were given another room. The invoice was wrong. And despite my few emails I still don’t get the corrected invoice. Very, very disappointing

During check in processing my colleagues were given another room. The invoice was wrong. And despite my few emails I still don’t get the corrected invoice. Very, very disappointing

Perfect hotel, but I don't understand why a hotel of this price-segment does not make-up the rooms in a daily base.

Perfect hotel, but I don't understand why a hotel of this price-segment does not make-up the rooms in a daily base.

Great hotel more century place than it looks on the map. Spacious rooms and friendly staff. I stayed in a lot of hotels in Braunschweig and this is one of the best

Great hotel more century place than it looks on the map. Spacious rooms and friendly staff. I stayed in a lot of hotels in Braunschweig and this is one of the best

Check in was effortless even with the corona restrictions it was made easy and clear and quick. Room was exactly what you expect. A wonderful stay

Check in was effortless even with the corona restrictions it was made easy and clear and quick. Room was exactly what you expect. A wonderful stay

Bathrooms were great. The bed I slept in had an old mattress. The springs in that mattress created hurting spots on my back that didn’t disappear until a after my departure. Staff was friendly but either incompetent or unwilling. We had to DISCOVER on our own that during our stay was there was neither room cleaning nor towel exchange. Fresh towels had to be picked up at the front desk. Nobody told us about the reduced service. There were also other incidences that clearly showed a lack of either competence or sufficient care for the few guests. One reason for us staying at Steigenberger hotels when we are in Germany is their restaurants. The restaurant at this location certainly allowed us to see a glimpse of what it is -under normal circumstances- capable of. But when we ordered a medium burger it came well done. The beef was dry and reminded us of the German large meatball called “Frikadelle”. Worst of all: the meat was thawed first, because the patties weren’t fresh but frozen prior to preparation. I understand that the hotels have an issue with special pandemic rules. But there is no reason to offer hamburgers from frozen meat and not cleaning the rooms.

Bathrooms were great. The bed I slept in had an old mattress. The springs in that mattress created hurting spots on my back that didn’t disappear until a after my departure. Staff was friendly but either incompetent or unwilling. We had to DISCOVER on our own that during our stay was there was neither room cleaning nor towel exchange. Fresh towels had to be picked up at the front desk. Nobody told us about the reduced service. There were also other incidences that clearly showed a lack of either competence or sufficient care for the few guests. One reason for us staying at Steigenberger hotels when we are in Germany is their restaurants. The restaurant at this location certainly allowed us to see a glimpse of what it is -under normal circumstances- capable of. But when we ordered a medium burger it came well done. The beef was dry and reminded us of the German large meatball called “Frikadelle”. Worst of all: the meat was thawed first, because the patties weren’t fresh but frozen prior to preparation. I understand that the hotels have an issue with special pandemic rules. But there is no reason to offer hamburgers from frozen meat and not cleaning the rooms.

Breakfast was good, with good coffee. Comfortable bed and a clean room with an excellent shower

Breakfast was good, with good coffee. Comfortable bed and a clean room with an excellent shower

Very well run, clean and well appointed hotel. Hard to find fault!

Very well run, clean and well appointed hotel. Hard to find fault!

Beautiful hotel, very well kept. Large rooms and exceptional bath rooms. A true 4-star place. The only down side were the uncomfortable mattresses that did not provide a good night sleep.

Beautiful hotel, very well kept. Large rooms and exceptional bath rooms. A true 4-star place. The only down side were the uncomfortable mattresses that did not provide a good night sleep.

The hotel is in a wonderful location, with beautiful lobby and rooms. I would stay there again. However, the room they first gave me was not made up. The person must have just moved out that day. I called reception and they gave me another room, but this was a first.

The hotel is in a wonderful location, with beautiful lobby and rooms. I would stay there again. However, the room they first gave me was not made up. The person must have just moved out that day. I called reception and they gave me another room, but this was a first.

Good hotel, well located, comfy bed, great bathroom, good breakfast and OK gym. Overall let down a little bit by underwhelming service in the restaurant and bar.

Good hotel, well located, comfy bed, great bathroom, good breakfast and OK gym. Overall let down a little bit by underwhelming service in the restaurant and bar.

The Hotel is superb in a wonderful location in a magnificent park. Very handy for Braunschweig Alstadt bars and restaurants. Staff were friendly and efficient.Our room was spotless and very comfortable.Do visit the Okercabana great fun on the river.It was a bit pricey but would definitely stay there again.

The Hotel is superb in a wonderful location in a magnificent park. Very handy for Braunschweig Alstadt bars and restaurants. Staff were friendly and efficient.Our room was spotless and very comfortable.Do visit the Okercabana great fun on the river.It was a bit pricey but would definitely stay there again.