excellent location

excellent location

Nice friendly personal welcome from owner

Nice friendly personal welcome from owner

It was a boutique hotel close to everything. Transfer to airport was arranged perfectly. Any request we asked for was done right away.

It was a boutique hotel close to everything. Transfer to airport was arranged perfectly. Any request we asked for was done right away.

Don't stay here unless you want to get bitten by spiders in your bed. I am in Germany for work and was going to stay here. About 30 minutes after I checked in, I noticed a web and several tiny spiders crawling on the bed. I have had bad allergic reactions to spider bites before, so I went and requested a refund, as having spiders in my bed isn't acceptable. When I told the man at the front desk about the spiders, we walked up to the room so I could show him. He looked at them, brushed them off the bed and said "I don't see anything." Then I showed him one that I killed on some toilet paper and he took it from me and put the tissue in his pocket (later I asked what he did with it because I wanted to use it for proof and he said he "I don't know threw it somewhere"). He said there weren't spiders on the bed and he refused to give me a refund. I went ahead and booked another hotel, as almost all hotels in the area were sold out. This other hotel I am at is 45 to 60 minutes away from work, while the Cityroom hotel was only 5 minutes away. I asked him kindly again to refund me. I booked through Expedia and told them about the issue. Expedia tried to call the man from Cityroom while I was still standing at the front desk. The man from Cityroom pretended like he couldn't speak english and hung up. I kept trying to get Expedia to help me out, and they wouldn't. Terrible customer service from both Expedia and The hotel. I will never book through Expedia again.

Don't stay here unless you want to get bitten by spiders in your bed. I am in Germany for work and was going to stay here. About 30 minutes after I checked in, I noticed a web and several tiny spiders crawling on the bed. I have had bad allergic reactions to spider bites before, so I went and requested a refund, as having spiders in my bed isn't acceptable. When I told the man at the front desk about the spiders, we walked up to the room so I could show him. He looked at them, brushed them off the bed and said "I don't see anything." Then I showed him one that I killed on some toilet paper and he took it from me and put the tissue in his pocket (later I asked what he did with it because I wanted to use it for proof and he said he "I don't know threw it somewhere"). He said there weren't spiders on the bed and he refused to give me a refund. I went ahead and booked another hotel, as almost all hotels in the area were sold out. This other hotel I am at is 45 to 60 minutes away from work, while the Cityroom hotel was only 5 minutes away. I asked him kindly again to refund me. I booked through Expedia and told them about the issue. Expedia tried to call the man from Cityroom while I was still standing at the front desk. The man from Cityroom pretended like he couldn't speak english and hung up. I kept trying to get Expedia to help me out, and they wouldn't. Terrible customer service from both Expedia and The hotel. I will never book through Expedia again.