It’s a beautiful place. I loved that two of the pools were heated, so luxurious!! The food was good, not great. There were a couple of odd things that I hope they improve. 1) a guest guide book or walk through of how the suite works. We didn’t know the refrigerator had filtered water till the last day. This book should also contain important information, like how to walk to the Playa Rosa ( a cute little walk - not the long way as google maps shows 2) a more conveniency store that sells all the sunscreen, small little thing you might need throughout your stay- ironically they have this but it’s hidden away in the receptionist closet. No one knows about this as I asked several staff members about sunscreen without any suggestion to ask receptionist. Other than that the stay was great just needs to be more user friendly.

It’s a beautiful place. I loved that two of the pools were heated, so luxurious!! The food was good, not great. There were a couple of odd things that I hope they improve. 1) a guest guide book or walk through of how the suite works. We didn’t know the refrigerator had filtered water till the last day. This book should also contain important information, like how to walk to the Playa Rosa ( a cute little walk - not the long way as google maps shows 2) a more conveniency store that sells all the sunscreen, small little thing you might need throughout your stay- ironically they have this but it’s hidden away in the receptionist closet. No one knows about this as I asked several staff members about sunscreen without any suggestion to ask receptionist. Other than that the stay was great just needs to be more user friendly.

Beautiful beach but the hotel is very understaffed. After 6 on hotel lobby is closed. It’s obvious the hotel is going through a renovation, and even though our condo was nicely remodeled it was missing TVs. Even though the pools are beautiful, we believe that we could have stayed in a better hotel and gotten a better customer service, for what we paid for.

Beautiful beach but the hotel is very understaffed. After 6 on hotel lobby is closed. It’s obvious the hotel is going through a renovation, and even though our condo was nicely remodeled it was missing TVs. Even though the pools are beautiful, we believe that we could have stayed in a better hotel and gotten a better customer service, for what we paid for.

If you often stay in upscale places this will be fine but you’ll notice that staff is poorly trained. We arrived by cab and were held at the gate for more than 30 minutes while the guard said he couldn’t find our reservation. It was unpleasant and a hassle and I was pretty pissed off by the time we finally got to the hotel. The place is guarded like the Crown Jewels. We got out of the cab and the girl with the walkie talkie didn’t greet us or help us with our bags. A guard was right there and didn’t take the bags. Annoying. I am a fluent Spanish speaker and couldn’t believe the offhand attitude of the staff. Their main concern was money. Making a comment that beach towels would be charged to us if we didn’t bring them back to registration. Tacky. One bottle of water in the fridge with a note that that’s it if you want more it’s 200p. Apartment was nice, good size, and pleasantly decorated. Not enough hot water to fill more than 4 inches in the tub. Pools are spectacular and are the main reason to stay Beautiful setting.

If you often stay in upscale places this will be fine but you’ll notice that staff is poorly trained. We arrived by cab and were held at the gate for more than 30 minutes while the guard said he couldn’t find our reservation. It was unpleasant and a hassle and I was pretty pissed off by the time we finally got to the hotel. The place is guarded like the Crown Jewels. We got out of the cab and the girl with the walkie talkie didn’t greet us or help us with our bags. A guard was right there and didn’t take the bags. Annoying. I am a fluent Spanish speaker and couldn’t believe the offhand attitude of the staff. Their main concern was money. Making a comment that beach towels would be charged to us if we didn’t bring them back to registration. Tacky. One bottle of water in the fridge with a note that that’s it if you want more it’s 200p. Apartment was nice, good size, and pleasantly decorated. Not enough hot water to fill more than 4 inches in the tub. Pools are spectacular and are the main reason to stay Beautiful setting.

You have to be prepared to “camp”... or “glamp” a little .... feels very open and safe ... a few “no see ums” And tiny ants. But very comfortable ... i would come back ... but with a group of friends !!! Beach is right there which is so nice.

You have to be prepared to “camp”... or “glamp” a little .... feels very open and safe ... a few “no see ums” And tiny ants. But very comfortable ... i would come back ... but with a group of friends !!! Beach is right there which is so nice.