I always have a great stay here. The staff is always accommodating and working on keeping the property clean. The only thing I can say that could use an improvement is the room doors seem to slam shut in the hallways. I do like to recycle and I don't remember seeing any recycling bins.

The front desk staff went above and beyond to help me with setting up an IGH account and reserving my next upcoming stayand the staff keeping the breakfast area stocked and clean are amazing. I am a Mayo clinic patient so having a stress-free stay is very important.

The front desk staff went above and beyond to help me with setting up an IGH account and reserving my next upcoming stayand the staff keeping the breakfast area stocked and clean are amazing. I am a Mayo clinic patient so having a stress-free stay is very important.

Other than freeway noise, it was perfect.

Other than freeway noise, it was perfect.

Love this hotel. Very convenient and a nice clean place. Breakfast is great and staff is always very nice :o) Thank you. We will be back!

Love this hotel. Very convenient and a nice clean place. Breakfast is great and staff is always very nice :o) Thank you. We will be back!

When we checked in the front desk person was not friendly. We had a son at the Mayo Clinic and needed a second night stay. The same person was at the front desk and just told us no rooms available. He did not even offer other locations. He was just down right rude.

When we checked in the front desk person was not friendly. We had a son at the Mayo Clinic and needed a second night stay. The same person was at the front desk and just told us no rooms available. He did not even offer other locations. He was just down right rude.

Great stay, nice quiet location. friendly staff, accommodating my allergy requests. comfy bed, excellent water pressure.

Great stay, nice quiet location. friendly staff, accommodating my allergy requests. comfy bed, excellent water pressure.

Literally the only reason I didn’t give it five stars across the board is the freeway noise. Other than that, everything was great and the staff couldn’t be nicer.

Literally the only reason I didn’t give it five stars across the board is the freeway noise. Other than that, everything was great and the staff couldn’t be nicer.

The breakfast was very pleasant surprise. Was way better than I had expected.

This is a great option if you are seeing a show at the MIM. The property is in good condition, the staff seems good, plenty of dining options are nearby, parking is easy, and it is only a couple of minutes from the MIM. Would definitely consider staying again in the future.

Access

it was good and the breakfast setup was great as well... carpets clean, quiet, well designed room... hot water flow in the shower was excellent

it was good and the breakfast setup was great as well... carpets clean, quiet, well designed room... hot water flow in the shower was excellent

Good

Safe and clean hotel

Good

Nice

The hotel was very nice. My stayed in there was due to a soccer tournament, the hotel was very close the parks my son was playing at. The hotel staff wasn’t not very friendly. The front desk employee was very rude and not helpful at all. It was very upsetting to have to deal with rude attitude after spending a very hot day at the park. Most likely not spending my money again in this hotel.

The hotel was very nice. My stayed in there was due to a soccer tournament, the hotel was very close the parks my son was playing at. The hotel staff wasn’t not very friendly. The front desk employee was very rude and not helpful at all. It was very upsetting to have to deal with rude attitude after spending a very hot day at the park. Most likely not spending my money again in this hotel.

The hotel staff were friendly and helpful. Greeting me each time I walked through the lobby. The breakfast was delicious and there were great selections. The price was very reasonable.

My husband and I had to make an emergency trip to Arizona due to our granddaughters arrival we got to say that we are very impressed how the whole staff in the front desk housekeeping and breakfast make sure that we had everything we need and always greeted us with such a great smile we are beyond happy with our stay here and will definitely be coming back and staying with you folks for the holidays thank you so much Holiday Inn Express and suites in Phoenix Arizona the Rivera family highly appreciate you

My husband and I had to make an emergency trip to Arizona due to our granddaughters arrival we got to say that we are very impressed how the whole staff in the front desk housekeeping and breakfast make sure that we had everything we need and always greeted us with such a great smile we are beyond happy with our stay here and will definitely be coming back and staying with you folks for the holidays thank you so much Holiday Inn Express and suites in Phoenix Arizona the Rivera family highly appreciate you

I was very disappointed. I am a recently divorced mom of 2 and I booked this hotel on a very tight budget. I decided to give my boys a mini vacation by taking them out of town and making sure we get a hotel with a pool & breakfast included. Unfortunately there was a little storm that dirtied the pool and the front desk person said it was closed until the next day. So the following morning after breakfast I went to inform the front desk person that I had tried my room key at the pool gate and it wasn’t working. She said the pool should be ready/open so she went & tried it herself. It didn’t work for her either. When she got back to the front desk, a gentleman was using her computer so they started to argue. I waited a few minutes hoping they’d settle their differences and one of them could help me find out when the pool would be available again but they continued with their dilemma. This was awkward and uncomfortable for me so I gave up. I told my boys I’m sorry but it looks like we weren’t meant to have pool time this Labor Day weekend so we showered, got our things and checked out. This turned out to be a disappointing trip for me.

Great place to stay for our soccer tournament nice and clean

Perfect location, close to Mayo Clinic AND Starbucks!

Great place to stay for our soccer tournament nice and clean

I was very disappointed. I am a recently divorced mom of 2 and I booked this hotel on a very tight budget. I decided to give my boys a mini vacation by taking them out of town and making sure we get a hotel with a pool & breakfast included. Unfortunately there was a little storm that dirtied the pool and the front desk person said it was closed until the next day. So the following morning after breakfast I went to inform the front desk person that I had tried my room key at the pool gate and it wasn’t working. She said the pool should be ready/open so she went & tried it herself. It didn’t work for her either. When she got back to the front desk, a gentleman was using her computer so they started to argue. I waited a few minutes hoping they’d settle their differences and one of them could help me find out when the pool would be available again but they continued with their dilemma. This was awkward and uncomfortable for me so I gave up. I told my boys I’m sorry but it looks like we weren’t meant to have pool time this Labor Day weekend so we showered, got our things and checked out. This turned out to be a disappointing trip for me.