Peaceful Environment

Great stay and kitchen was well equipped!

Great

Great

Great stay and kitchen was well equipped!

Excellent in suite kitchen facilities

Excellent in suite kitchen facilities

When you walked into hotel, you had to proceed to the holiday inn side (attached) to check in. There was roadwork happening but it wasn't loud and needs to be done. Extremely nice room and pool

When you walked into hotel, you had to proceed to the holiday inn side (attached) to check in. There was roadwork happening but it wasn't loud and needs to be done. Extremely nice room and pool

Staff was very friendly, rooms and lobby area were clean, and breakfast was pretty good for typical hotel accommodations

Staff was very friendly, rooms and lobby area were clean, and breakfast was pretty good for typical hotel accommodations

Mattress too soft

Mattress too soft

Newley built hotel, clean salt water pool, kitchen and stove inside the room, you can make easy food for yourself, the breakfast was complete, just the eggs is in one form, scrambled, other than that they included everything. Close to highway, I recommend.

Newley built hotel, clean salt water pool, kitchen and stove inside the room, you can make easy food for yourself, the breakfast was complete, just the eggs is in one form, scrambled, other than that they included everything. Close to highway, I recommend.

Great stay. Upgrading to full kitchen rooms lose the continental breakfast

Great stay. Upgrading to full kitchen rooms lose the continental breakfast

Nice and new property. Rooms were modern. The kitchenettes were great since they had a dishwasher. Just wish that housekeeping was more frequent (ie, daily) and thorough. Included breakfast would’ve been good.

The property is new and kept immaculately clean. The room has all the amenities you need for a weekend getaway, including a full kitchen and all required utensils. My son loved the pool too! We would definitely stay here again.

Nice and new property. Rooms were modern. The kitchenettes were great since they had a dishwasher. Just wish that housekeeping was more frequent (ie, daily) and thorough. Included breakfast would’ve been good.

The property is new and kept immaculately clean. The room has all the amenities you need for a weekend getaway, including a full kitchen and all required utensils. My son loved the pool too! We would definitely stay here again.

Great place .

Great place .

The Candlewood Suites & Holiday Inn Express are “Dual properties”. They are in the same building which was very confusing pulling up because 1 side of the building says CS & the other side says HIE. Check in was in the same place at HIE. The downside is the Candlewood doesn’t include breakfast but our King suite had a full kitchen so would be great for work travel or LT stay.

The Candlewood Suites & Holiday Inn Express are “Dual properties”. They are in the same building which was very confusing pulling up because 1 side of the building says CS & the other side says HIE. Check in was in the same place at HIE. The downside is the Candlewood doesn’t include breakfast but our King suite had a full kitchen so would be great for work travel or LT stay.

Lovely young lady at the front desk ( from Kanata ) - she was excellent. We book on Expedia months in advance and selected the option to pay later at the hotel . We had a few hour drive and during that time I missed a call from them . They left a message stating that they couldn’t get my credit card to work that I put on Expedia ( it was a Visa Debit which was the reason) and they were trying to charge me for my first full night because they were sold out and if I didn’t call back by check in they would cancel my room . I was lucky that we stopped long enough to hear the message and was able to call but imagine getting there and they gave your room away because they couldn’t get a hold of you and you couldn’t be there by check in ? I also don’t like that they were charging it without permission… a phone call asking would have been courteous but if the option is to pay at the hotel ( whether it be on your arrival or whatever) then that’s how it should be, not threatening to give the room away on a phone call while you are travelling to your destination . Hotel was a good location, close to the rink and clean .

Lovely young lady at the front desk ( from Kanata ) - she was excellent. We book on Expedia months in advance and selected the option to pay later at the hotel . We had a few hour drive and during that time I missed a call from them . They left a message stating that they couldn’t get my credit card to work that I put on Expedia ( it was a Visa Debit which was the reason) and they were trying to charge me for my first full night because they were sold out and if I didn’t call back by check in they would cancel my room . I was lucky that we stopped long enough to hear the message and was able to call but imagine getting there and they gave your room away because they couldn’t get a hold of you and you couldn’t be there by check in ? I also don’t like that they were charging it without permission… a phone call asking would have been courteous but if the option is to pay at the hotel ( whether it be on your arrival or whatever) then that’s how it should be, not threatening to give the room away on a phone call while you are travelling to your destination . Hotel was a good location, close to the rink and clean .

Very nice and clean

Very nice and clean

Clean and new.

Clean and new.

It's an ok Suite-type room with Kitchenette. I much preferred the Holiday Inn that is in the same building. Staff was great and friendly and all was clean. Breakfast is better than it used to be but there is still room for improvement on that front.