Drove 3 hours, got there at 4:50 and was told the room was not ready yet. Asked for some sort of accommodation and the supervisor just told the person at the desk "we're full we cant do anything you just have to wait". After 15 min we were able to get to the room. Last time I stay there!

Nice place

Nice place

We made our reservation kinda at the spur of the moment. We gamble at the casino off and on and like it. This first time making the reservation was easy. The part that we are disappointed in was when I checked us in the front desk person ask if we were celebrating anything. I said, my partner's life. He had come come from the last hospital stay about 2 weeks ago. This trip was just to relax and gamble a little. We were supposed to be in a poolside room close to the elevator and a room with a balcony if possible. The clerk was alone and I repeated my request but she was ignoring my comments. She kept watching her line grow and on the phone asking for help. She said very little and when we checked in the room it was extremely small no pool view, wrong tower. The bathroom shower had long hair on the sitting area at least 20 inches long and 6 strands. The room was missing a chair. We ordered room service and eating was hard without the 2nd chair. Then on top of all of this the food was all barely warm, partly cold except the clam chowder was great. So our getaway first time at Viejas hotel turned out to be very disappointing. I hope after reading this you might consider offer us a comp room in the correct tower and make our trip back a positive trip.We've had some major doctor/hospital bills to pay. I diverted money to Viejas for my partner and it was poor at best. We did try to reach front desk to ask about another room, but they phone rang and rang and then stopped ringing.

We made our reservation kinda at the spur of the moment. We gamble at the casino off and on and like it. This first time making the reservation was easy. The part that we are disappointed in was when I checked us in the front desk person ask if we were celebrating anything. I said, my partner's life. He had come come from the last hospital stay about 2 weeks ago. This trip was just to relax and gamble a little. We were supposed to be in a poolside room close to the elevator and a room with a balcony if possible. The clerk was alone and I repeated my request but she was ignoring my comments. She kept watching her line grow and on the phone asking for help. She said very little and when we checked in the room it was extremely small no pool view, wrong tower. The bathroom shower had long hair on the sitting area at least 20 inches long and 6 strands. The room was missing a chair. We ordered room service and eating was hard without the 2nd chair. Then on top of all of this the food was all barely warm, partly cold except the clam chowder was great. So our getaway first time at Viejas hotel turned out to be very disappointing. I hope after reading this you might consider offer us a comp room in the correct tower and make our trip back a positive trip.We've had some major doctor/hospital bills to pay. I diverted money to Viejas for my partner and it was poor at best. We did try to reach front desk to ask about another room, but they phone rang and rang and then stopped ringing.

Always a pleasure to stay. Rooms are always pleasantly clean. Easy access to the casino and rooms are very soundproof from hearing outside noise.

Always a pleasure to stay. Rooms are always pleasantly clean. Easy access to the casino and rooms are very soundproof from hearing outside noise.

First time staying at the Willow hotel at Viejas Casino. We thoroughly enjoyed the ambiance, as well as the 21 and over requirements set by the hotel. This allowed for us to enjoy our room without the running of the halls by teenagers and playful little ones. We will highly recommend this location

First time staying at the Willow hotel at Viejas Casino. We thoroughly enjoyed the ambiance, as well as the 21 and over requirements set by the hotel. This allowed for us to enjoy our room without the running of the halls by teenagers and playful little ones. We will highly recommend this location

Relaxing! The bed and pillows were the best! Room service food was delicious! Very friendly staff!

Relaxing! The bed and pillows were the best! Room service food was delicious! Very friendly staff!

Room clean but very small for over $300, called and asked for more towels, never showed up.

The price for the quality of the room does not match.

The price for the quality of the room does not match.

Good

Enjoyed my trip. Nothing needs to be changed.

It was a nice stay.

Love The Cocert Venue

Love The Cocert Venue

This is literally my favorite place to stay & play!! From the moment you enter you feel very welcomed and relaxed. The staff are always smiling and willing to help with anything you might need. I love the dining and gaming options available as well. The rooms are always spotless and the beds are actually comfortable. If you’ve never stayed do yourself a favor book asap!!

shopping outlets across the street

Great stay large casino fun fun fun pizza was great room was clean staff super friendly

Great stay large casino fun fun fun pizza was great room was clean staff super friendly

Great casino and hotel

Wonderful time.

Wonderful time.

Awesome time

Everything was great but because of one manager our experience was turned upside down

Everything was great but because of one manager our experience was turned upside down

The property was clean and the property was up to date.

The property was clean, modern and I felt safe

The property was clean, modern and I felt safe