Place is amazing and price is good. We had to waste more than 30 minutes finding parking. So, if you are driving you better take a hotel outside the pedestrian area that’s the whole “casco viejo” meaning old downtown.

Place is amazing and price is good. We had to waste more than 30 minutes finding parking. So, if you are driving you better take a hotel outside the pedestrian area that’s the whole “casco viejo” meaning old downtown.

I can't review this particular stay, because Hotels.com sold me a room that wasn't available! Very frustrating when I turned up to a locked front door and no record of my booking. However, I will give rave reviews for the service by the people who run it. I didn't catch the name of the man I spoke to when I called the number on the door, but he was friendly and apologetic, and had me sorted out with a room at a sister property (at the same price) within 5 minutes. However, note that neither property is a hotel - I stayed in the "Urban" version. It was nice and spotlessly clean. I loved the room itself, the location, etc.. Everything was perfect except that the walls were paper thin. Let's just say that my neighbours were "active" both very late at night and quite early in the morning, and the Urban property is above a coffee shop that opens at 6 AM. I tried earplugs, headphones, white noise, but it was impossible to block everything out. Net result was about 5 hours of proper sleep between two very long days of driving. I feel bad writing this because of how quickly they solved my problem, but then I think quality sleep is a key feature of a place to stay. I hope I was just unlucky that particular night. Other than the noise issue, I'd give 5**** and would recommend either place!!

I can't review this particular stay, because Hotels.com sold me a room that wasn't available! Very frustrating when I turned up to a locked front door and no record of my booking. However, I will give rave reviews for the service by the people who run it. I didn't catch the name of the man I spoke to when I called the number on the door, but he was friendly and apologetic, and had me sorted out with a room at a sister property (at the same price) within 5 minutes. However, note that neither property is a hotel - I stayed in the "Urban" version. It was nice and spotlessly clean. I loved the room itself, the location, etc.. Everything was perfect except that the walls were paper thin. Let's just say that my neighbours were "active" both very late at night and quite early in the morning, and the Urban property is above a coffee shop that opens at 6 AM. I tried earplugs, headphones, white noise, but it was impossible to block everything out. Net result was about 5 hours of proper sleep between two very long days of driving. I feel bad writing this because of how quickly they solved my problem, but then I think quality sleep is a key feature of a place to stay. I hope I was just unlucky that particular night. Other than the noise issue, I'd give 5**** and would recommend either place!!

remote access , no person on site

remote access , no person on site

The hotel doesn’t have a reception, so you presumably have to get a code via SMS to get in, which I didn’t receive booking through hotels.com. That makes it a bit of a hassle. The code works to both the outer door and your room, which made me feel unsafe as a solo female traveler. The room itself is OK, but sits across a very busy bar, so the noise is incredibly loud. On a Thursday it was possible to sleep at 4.30 - until then, it was like trying to sleep in a busy bar…

The hotel doesn’t have a reception, so you presumably have to get a code via SMS to get in, which I didn’t receive booking through hotels.com. That makes it a bit of a hassle. The code works to both the outer door and your room, which made me feel unsafe as a solo female traveler. The room itself is OK, but sits across a very busy bar, so the noise is incredibly loud. On a Thursday it was possible to sleep at 4.30 - until then, it was like trying to sleep in a busy bar…