Unbearable heat in room. No air conditioning, no fan, no way to get cool. Front desk manager, Ms Dora, refused to resolve or give discount.

Unbearable heat in room. No air conditioning, no fan, no way to get cool. Front desk manager, Ms Dora, refused to resolve or give discount.

Very good

Very Good

Very Good

good location and clean

good location and clean

Close to Centre of City. Clean and Pleasant Staff. The Gym is great also.

Close to Centre of City. Clean and Pleasant Staff. The Gym is great also.

Good and comfortable

Good and comfortable

This is the best hotel in downtown Manizales, very convenient location and close to El Cable and all interesting spots in the city. My stay was amazing

This is the best hotel in downtown Manizales, very convenient location and close to El Cable and all interesting spots in the city. My stay was amazing

Overall my stay was good and pleasant. Room was great as well as housekeeping. Breakfast on the weekend was way better than on Monday, which had bare minimum items to eat.

Overall my stay was good and pleasant. Room was great as well as housekeeping. Breakfast on the weekend was way better than on Monday, which had bare minimum items to eat.

Ok

Ok

The room was too loud because of the noise outside

Gym, pool and wet area were not working at the time of our visit

The hotel was OK for the price. We had an event in Manizales and did not stay for long in the room, so it met our expectations.

The hotel was OK for the price. We had an event in Manizales and did not stay for long in the room, so it met our expectations.

Excellent stay, clean, quiet and comfortable. Hotel restaurant was ok. Easy access to taxis from location. Stayed with my wife and in laws, with no complaints. Good value Hotel.

Excellent stay, clean, quiet and comfortable. Hotel restaurant was ok. Easy access to taxis from location. Stayed with my wife and in laws, with no complaints. Good value Hotel.

Overall it's a good hotel. A little old but renovated. Very friendly and helpful staff

Overall it's a good hotel. A little old but renovated. Very friendly and helpful staff

Great location bear cable y central commercial staff was great

Great location bear cable y central commercial staff was great

had to move from jr suit, not cleaned well, shower and tub terrible.and pay extra to stay in presidents suit , for a presidents suit it was so so at best...said they had transportation to airport i had to get a taxi and pay it myself because i left 530am...is close to a few good things.. buttttt.. the rooms have to be renovated big time

had to move from jr suit, not cleaned well, shower and tub terrible.and pay extra to stay in presidents suit , for a presidents suit it was so so at best...said they had transportation to airport i had to get a taxi and pay it myself because i left 530am...is close to a few good things.. buttttt.. the rooms have to be renovated big time

Don't be tricked by the modern, redesigned lobby and posh exterior. Hotel Carretero is OK at best. The hotel appears pretty old, from our room -- we actually viewed two rooms as they initially assigned us the wrong one -- to the dining hall/restaurant and everything else. Poor attention to detail is everywhere -- chipping paint, uncomfortable beds, dirty hallway carpet, basic linens. The front desk was always a crazy scene whenever we were there -- the attendants weren't always sure of answers and constantly had to interrupt each other's conversations to determine a group answer. Everyone is nice enough, so that's a good thing. A handful of workers spoke English and were always very pleasant. The "spa" is not much of a spa, with its unorthodox massage table to the cheap linens, ambience and lighting, but the massage was technically OK. We dined at the hotel's restaurant twice -- once for a late lunch and the other for breakfast. Lunch was edible, but lacked any special refinement. I ordered a chicken entree that arrived completely smothered in cream and in barely cook sliced onions. Breakfast buffet was average, and there was a decent variety. Overall, Hotel Carretero is masking as a high-end boutique with all its nice pictures and a good branding campaign, but it's really an old hotel that needs major polishing in every category.

Don't be tricked by the modern, redesigned lobby and posh exterior. Hotel Carretero is OK at best. The hotel appears pretty old, from our room -- we actually viewed two rooms as they initially assigned us the wrong one -- to the dining hall/restaurant and everything else. Poor attention to detail is everywhere -- chipping paint, uncomfortable beds, dirty hallway carpet, basic linens. The front desk was always a crazy scene whenever we were there -- the attendants weren't always sure of answers and constantly had to interrupt each other's conversations to determine a group answer. Everyone is nice enough, so that's a good thing. A handful of workers spoke English and were always very pleasant. The "spa" is not much of a spa, with its unorthodox massage table to the cheap linens, ambience and lighting, but the massage was technically OK. We dined at the hotel's restaurant twice -- once for a late lunch and the other for breakfast. Lunch was edible, but lacked any special refinement. I ordered a chicken entree that arrived completely smothered in cream and in barely cook sliced onions. Breakfast buffet was average, and there was a decent variety. Overall, Hotel Carretero is masking as a high-end boutique with all its nice pictures and a good branding campaign, but it's really an old hotel that needs major polishing in every category.