Lovely old building, I think it might have been the old town hall. Took a while to navigate our way through the building but the rooms were good, interesting building and breakfast was excellent

Lovely old building, I think it might have been the old town hall. Took a while to navigate our way through the building but the rooms were good, interesting building and breakfast was excellent

Got to hotel and told the had overbooked and had no room for me

Got to hotel and told the had overbooked and had no room for me

Hotel Indigo was chosen from many hotels within Durham it looked good on the internet etc etc, I am disabled and need Electric Wheelchair to move Around. We asked of the parking facilities and told that the car park at the rear of the hotel £20 for each 24hrs and first come first served and only 1 space for the disabled.

Hotel Indigo was chosen from many hotels within Durham it looked good on the internet etc etc, I am disabled and need Electric Wheelchair to move Around. We asked of the parking facilities and told that the car park at the rear of the hotel £20 for each 24hrs and first come first served and only 1 space for the disabled.

This is our favourite hotel in the UK/ We always receive a warm welcome. The staff are extremely friendly and helpful. Lovely comfortable room, tasty breakfast and we like the little cafe next to reception. Only negative on this occasion was the problem with the televisions not working. Management know about the problem and really need to sort this quickly.

This is our favourite hotel in the UK/ We always receive a warm welcome. The staff are extremely friendly and helpful. Lovely comfortable room, tasty breakfast and we like the little cafe next to reception. Only negative on this occasion was the problem with the televisions not working. Management know about the problem and really need to sort this quickly.

I've stayed at this hotel multiple times over the past 2 years as my daughter is at the University in Durham. It's always a genuine pleasure to stay here, but I think this most recent visit was best of all. Lovely room, staff always super friendly, excellent breakfast. Thoroughly recommended.

We have stayed in all other Durham hotels and this was our first time here. Nice, historic property with great rooms and nice touches. Good location in walking distance of everything you want. Gym’ good and bar was good.

We have stayed in all other Durham hotels and this was our first time here. Nice, historic property with great rooms and nice touches. Good location in walking distance of everything you want. Gym’ good and bar was good.

Good location

The Indigo is a lovely and characterful hotel where you are always made to feel welcome.

Good location

The Indigo is a lovely and characterful hotel where you are always made to feel welcome.

Staff were absolutely brilliant great service and polite no matter what the questions were

Staff were absolutely brilliant great service and polite no matter what the questions were

Sensational throughout, friendly, and on the ball members of staff. Historical building, with architecture that gave me a sore neck from looking up the whole time I was there. The room was even better than advertised, feeling like a designer home bedroom, I considered either redecorating my house or moving in... permanently. Breakfast was a joy, with a choice of made to order hot food in addition to your traditional buffet, which made everything seem so functional and prepared. Again for the staff, so helpful and guest focused they were two steps ahead of anything I could have thought of asking. The bar is lovely, the drinks were great, the coffee shop was so quaint. The rooms have smart features, with that luxury feel we get from old-money. I'll be back.

Sensational throughout, friendly, and on the ball members of staff. Historical building, with architecture that gave me a sore neck from looking up the whole time I was there. The room was even better than advertised, feeling like a designer home bedroom, I considered either redecorating my house or moving in... permanently. Breakfast was a joy, with a choice of made to order hot food in addition to your traditional buffet, which made everything seem so functional and prepared. Again for the staff, so helpful and guest focused they were two steps ahead of anything I could have thought of asking. The bar is lovely, the drinks were great, the coffee shop was so quaint. The rooms have smart features, with that luxury feel we get from old-money. I'll be back.

Great value for money. Excellent sizes rooms with excellent bed.

Booked an accessible room ( only coz it was given as an option to have a bigger room when booking). However there were problems..Adjoining doors..could still hear next door ( what they were actually saying). Loud creaks coming from upstairs..told this was from the meeting room in use above.. surely that's poor planning and poor soundproofing . Next option we were given a top room that was so unbearably boiling hot. Not helped by one of the air vents was blocked by a wardrobe under. Last option.. funny smallish room we accepted. By the evening the room was very dark. Only the lights to the side of the bed were working. Breakfast next day was over 1/2 hour wait for cooked breakfast ( service got better over the next days). We told reception of the lighting and when we got back later in the day the light from over the headboard and was fixed to come on along with another added lamp ( much better). A couple of nights in and we only realised there were options for vegetarians for when we asked at the restaurant and were handed the seemingly top secret menu ( so we went there to eat which was nice). app screen details were incorrect. It just felt like there were too many things either badly designed or went unchecked and TBH it felt that though the building has character and staff were really nice they needed to test out the facilities themselves. View to the car park wasn't great and not helped by delivery vans pulling up ☹️.( we felt uncomfortable to mention about more things)

From the time we walked in everyone was so kind. All staff were nice and helpful. The property is nice and rooms were very nice. I’d definitely return in the future!

A wonderful stay, so pleased i decided to choose this hotel. I love hotel indigo's a real treat of luxury without the price tag. Such a beautiful historic building.

A wonderful stay, so pleased i decided to choose this hotel. I love hotel indigo's a real treat of luxury without the price tag. Such a beautiful historic building.

Fabulous hotel best to Durham city centre. Highly recommended.

A lovely stay in this beautiful hotel. We were upgraded unexpectedly which was a lovely surprise. Super location for some sightseeing in a wonderful city. Rooms were very comfortable and stay were polite and helpful

A lovely stay in this beautiful hotel. We were upgraded unexpectedly which was a lovely surprise. Super location for some sightseeing in a wonderful city. Rooms were very comfortable and stay were polite and helpful

Hotel is really nice, lots of character, so different from many hotel chains that often look the same. Breakfast is excellent; location brilliant; comfortable rooms/beds; excellent shower. The only reason for not giving it 10 out of 10 was the tv in the room kept switching off. You don't watch a lot of tv when you're on a break but when you are watching something, you don't want it switching off every 10 minutes or so. Reported this to reception on checkout.

Lovely hotel, excellent staff

Amazing hotel great food and service. Rooms are gorgeous.

Amazing hotel great food and service. Rooms are gorgeous.

Pleasant quick break