We got a two bedroom suite that was well appointed, simply decorated and very comfortable for the four nights we were there. The staff are all very friendly and professional. My only gripe would be the weird smell in the lobby, it’s smells like an open drain pipe at times.

We got a two bedroom suite that was well appointed, simply decorated and very comfortable for the four nights we were there. The staff are all very friendly and professional. My only gripe would be the weird smell in the lobby, it’s smells like an open drain pipe at times.

The Wifi worked somewhat ok (not properly) only at the lobby, not in the rooms, and kept on dropping off. Not great for a business hotel. Breakfasts were not up to standard either, especially when busy. There’s still no gym and one has to go all the way up to the Hilton next door.

The Wifi worked somewhat ok (not properly) only at the lobby, not in the rooms, and kept on dropping off. Not great for a business hotel. Breakfasts were not up to standard either, especially when busy. There’s still no gym and one has to go all the way up to the Hilton next door.

Very service oriented. Rooms comfortable with all the amenities. It’s located close to the things we wanted to do.

Very service oriented. Rooms comfortable with all the amenities. It’s located close to the things we wanted to do.

I stayed at the Hilton Garden Inn Windhoek on the night of Sunday 25 August and had a terrible experience. I booked the hotel because I needed to sleep well before a very early start the next day (4am). At midnight the fire alarm went off. We went downstairs to reception and after waiting for 30 mins we were told it was a false alarm. We went back to our rooms to sleep. At 2:10am the fire alarm went off again. We went back down to reception again and were told that again this had been a false alarm. By the time I left the hotel at 4am I was told that the problem had not been fixed and that they had opted for shutting down the alarm system. Having a faulty alarm system creates a very dangerous situation: the more false alarms, the less likely people will comply and the more danger that the hotel is putting its guests in. Shutting down the alarm system is also an incredible risk. I asked for a refund from Hilton Garden Inn through my booking agent and my request was denied. I find this to be completely unacceptable. Not only did the hotel not meet the most basic service a hotel should provide (allowing the guest to sleep), but they also put us at risk by not complying with safety standards. This is an embarrassment to a renowned global chain like Hilton. I will never stay in a Hilton hotel again.

I stayed at the Hilton Garden Inn Windhoek on the night of Sunday 25 August and had a terrible experience. I booked the hotel because I needed to sleep well before a very early start the next day (4am). At midnight the fire alarm went off. We went downstairs to reception and after waiting for 30 mins we were told it was a false alarm. We went back to our rooms to sleep. At 2:10am the fire alarm went off again. We went back down to reception again and were told that again this had been a false alarm. By the time I left the hotel at 4am I was told that the problem had not been fixed and that they had opted for shutting down the alarm system. Having a faulty alarm system creates a very dangerous situation: the more false alarms, the less likely people will comply and the more danger that the hotel is putting its guests in. Shutting down the alarm system is also an incredible risk. I asked for a refund from Hilton Garden Inn through my booking agent and my request was denied. I find this to be completely unacceptable. Not only did the hotel not meet the most basic service a hotel should provide (allowing the guest to sleep), but they also put us at risk by not complying with safety standards. This is an embarrassment to a renowned global chain like Hilton. I will never stay in a Hilton hotel again.