Terrible customer service and accused me of stealing a key.

Terrible customer service and accused me of stealing a key.

We loved this hotel. The view from our room was amazing. They served breakfast lunch and dinner on their main floor but just about 20 minutes drive there are many restaurants you can visit. The staff at this hotel was very pleasant and kept everything very clean. We woke up early one morning and jumped in the lake, a beautiful experience. We would definitely come back and hopefully for longer.

We loved this hotel. The view from our room was amazing. They served breakfast lunch and dinner on their main floor but just about 20 minutes drive there are many restaurants you can visit. The staff at this hotel was very pleasant and kept everything very clean. We woke up early one morning and jumped in the lake, a beautiful experience. We would definitely come back and hopefully for longer.

Beautiful lake location and well constructed concept with easy access to lake activities. However, it is a little far from the main road, so an AWD vehicle is recommended specially in rainy season.

Beautiful lake location and well constructed concept with easy access to lake activities. However, it is a little far from the main road, so an AWD vehicle is recommended specially in rainy season.

The property is nice but the upkeep is lacking. Broken ceilings in the bar area, water/mold stained walls around the property, in room showers that have no or poor water pressure or no hot water. We got a two bed room with an odd smell. One of the two beds, when we were ready to go to bed, had a duvet cover whose underside (facing the bed) had a menstrual stain on it (cleary the room had not been properly cleaned as the floors were also dirty and the room's trash can had not been fully emptied). We complained and were ultimately moved to another room that did not have hot water. The hotel manager did not initially make himself available when I asked to speak with him about the blood stain, and I only had a chance to speak with him as I went to him when he finally came to see the blood stain as we were changing rooms. No reparations were offered beyond a change of room. The people working at the hotel seem to be short staffed and the manager seems to spend his time in his room instead of walking the property to make sure all is running well and that the guests are well taken care of. Be ready to pay high prices for mediocre quality.

The property is nice but the upkeep is lacking. Broken ceilings in the bar area, water/mold stained walls around the property, in room showers that have no or poor water pressure or no hot water. We got a two bed room with an odd smell. One of the two beds, when we were ready to go to bed, had a duvet cover whose underside (facing the bed) had a menstrual stain on it (cleary the room had not been properly cleaned as the floors were also dirty and the room's trash can had not been fully emptied). We complained and were ultimately moved to another room that did not have hot water. The hotel manager did not initially make himself available when I asked to speak with him about the blood stain, and I only had a chance to speak with him as I went to him when he finally came to see the blood stain as we were changing rooms. No reparations were offered beyond a change of room. The people working at the hotel seem to be short staffed and the manager seems to spend his time in his room instead of walking the property to make sure all is running well and that the guests are well taken care of. Be ready to pay high prices for mediocre quality.

Incredible stay, beautiful property and amazing staff. Jetski’s were awesome, great drinks and food on site I highly recommend this place and their amazing staff. I will be back!

Incredible stay, beautiful property and amazing staff. Jetski’s were awesome, great drinks and food on site I highly recommend this place and their amazing staff. I will be back!

Hotel itself its good, great view of the lake. Friendly staff. The location is kind of far from everything, not recommended uf you're traveling solo. The road to get to the hotel is a five km dirt road full of potholes, you need to drive very slow and careful to not damage your vehicle.

Hotel itself its good, great view of the lake. Friendly staff. The location is kind of far from everything, not recommended uf you're traveling solo. The road to get to the hotel is a five km dirt road full of potholes, you need to drive very slow and careful to not damage your vehicle.

This hotel is situated in an ideal spot; very close to the island so that you see dozens of bird species from it's fabulous deck. The infinity pool is gorgeous as are all the grounds. Well worth the ride to the hotel! They have jet ski, kayaks and even will take you on a boat ride around the lake. The staff were absolutely spot-on. The food was very good. Rooms were comfortable and they use solar power to heat the shower (very hot water!) and provide power. Definitely will be back!

This hotel is situated in an ideal spot; very close to the island so that you see dozens of bird species from it's fabulous deck. The infinity pool is gorgeous as are all the grounds. Well worth the ride to the hotel! They have jet ski, kayaks and even will take you on a boat ride around the lake. The staff were absolutely spot-on. The food was very good. Rooms were comfortable and they use solar power to heat the shower (very hot water!) and provide power. Definitely will be back!

The best hotel stay I have ever had! It's hard to know where to begin The drive up to the property is a bit sketchy due to the unpaved road with lots of potholes. I drove a sedan and just had to take my time driving slowly and made it safely. The views of the lake are breathtaking from sun up to sundown. The property is sleek, clean, modern and comfortable. My room was quaint and had everything I needed. They even had hot water which is apparently uncommon for the area. I only stayed 1 day at the property and I wish I had stayed for my whole trip. I was 1 of 2 people staying at the property at the time and I felt like a celebrity who rented to whole place out lol. The whole staff was super kind and were quick to assist me with any of my needs. My first evening there I enjoyed dinner and drinks in the lounge/dining area. The food/drinks were really good, I happened to notice ALOT of geckos which is not something I'm used to so it freaked me out. Eduardo the amazing bar area attendant was super helpful by doing a sweep of my room to check for any critters before I went to sleep. This is not a negative remark against the hotel as that's just the wildlife there. The next morning I had my complimentary breakfast and then did my complimentary hour long kayak ride, shortly after I did the Jet ski which was $40 for 30 mins. My whole stay was a 10/10 experience and cannot wait to return

The best hotel stay I have ever had! It's hard to know where to begin The drive up to the property is a bit sketchy due to the unpaved road with lots of potholes. I drove a sedan and just had to take my time driving slowly and made it safely. The views of the lake are breathtaking from sun up to sundown. The property is sleek, clean, modern and comfortable. My room was quaint and had everything I needed. They even had hot water which is apparently uncommon for the area. I only stayed 1 day at the property and I wish I had stayed for my whole trip. I was 1 of 2 people staying at the property at the time and I felt like a celebrity who rented to whole place out lol. The whole staff was super kind and were quick to assist me with any of my needs. My first evening there I enjoyed dinner and drinks in the lounge/dining area. The food/drinks were really good, I happened to notice ALOT of geckos which is not something I'm used to so it freaked me out. Eduardo the amazing bar area attendant was super helpful by doing a sweep of my room to check for any critters before I went to sleep. This is not a negative remark against the hotel as that's just the wildlife there. The next morning I had my complimentary breakfast and then did my complimentary hour long kayak ride, shortly after I did the Jet ski which was $40 for 30 mins. My whole stay was a 10/10 experience and cannot wait to return

Amazing property and staff! The facilities and views were just perfect for our short stay. We relaxed by the pool, hiked the volcano (which the staff helped arrange transportation for- about an hours drive) and kayaked on the lake. The road to the hotel is very rough so take note and go slow! There is nothing to do within walking distance of the hotel so this is more of a “stay and play” kind of place. The lake, at least at the moment, wasn’t swimmable, and I hear it won’t be for a while. But they have kayaks, jet skis, paddle boards and boat ride opportunities! The food and service (and bartending skills!) were great! Overall, I highly recommend!

The hotel is good. But the way to get very bad too many holes

The hotel is good. But the way to get very bad too many holes

Amazing property and staff! The facilities and views were just perfect for our short stay. We relaxed by the pool, hiked the volcano (which the staff helped arrange transportation for- about an hours drive) and kayaked on the lake. The road to the hotel is very rough so take note and go slow! There is nothing to do within walking distance of the hotel so this is more of a “stay and play” kind of place. The lake, at least at the moment, wasn’t swimmable, and I hear it won’t be for a while. But they have kayaks, jet skis, paddle boards and boat ride opportunities! The food and service (and bartending skills!) were great! Overall, I highly recommend!

Beautiful place at the very end of the road around Lake Coatepeque. Super clean, great friendly staff, nice swimming pool onsite, private free parking, and the only minor inconvenience is its location, at the very end of the road that goes around Lake Coatepeque, so a bit isolated from everything else. A/C worked perfectly, but if you want to sleep in, do NOT get the rooms with lake views as the sun will shine right on you and even the blackout curtains won’t block it. Also, hot water pressure was very weak, which seems to be quite common in El Salvador. That said, a wonderful place with spectacular views of the lake, surrounded by beautiful views and nature at its finest, so I’d highly recommend it!

Road is bad but nice hotel

Beautiful place at the very end of the road around Lake Coatepeque. Super clean, great friendly staff, nice swimming pool onsite, private free parking, and the only minor inconvenience is its location, at the very end of the road that goes around Lake Coatepeque, so a bit isolated from everything else. A/C worked perfectly, but if you want to sleep in, do NOT get the rooms with lake views as the sun will shine right on you and even the blackout curtains won’t block it. Also, hot water pressure was very weak, which seems to be quite common in El Salvador. That said, a wonderful place with spectacular views of the lake, surrounded by beautiful views and nature at its finest, so I’d highly recommend it!

Road is bad but nice hotel

Excellent customer service, very friendly and helpful staff, clean bedrooms, and ample space. Would definitely recommend. Also the food is good here.

Excellent customer service, very friendly and helpful staff, clean bedrooms, and ample space. Would definitely recommend. Also the food is good here.

Although the room itself was clean and the panoramic view was beautiful this place is definately overpriced. The price is soley dependent on the view. Our panoramic view came with a king bed and shower. No hairdryer, or microwave, or fridge. The room does come with a mini bar which you need to give a deposit to have it opened even though the pricing of drinks is labelled on the fridge itself. The shower water is pretty chilly despite the hot water tank attached. The hotel staff, especially the manager aren't very welcoming and every request is a chore to them. Do not try to come back after dark as we spent 10 minutes banging on the front door and honking our car horn to get in. They tell you breakfast is included each morning but what they don't tell you is it's only the typical breakfast, so you're given a menu thinking anything is fair game but this isn't the case. Also to get here is a mission, the roads leading to this resort are unpaved and extremely bumpy and rocky with many potholes. Stayed here for 2 nights but with that said will not be staying again, especially for the price tag.

Although the room itself was clean and the panoramic view was beautiful this place is definately overpriced. The price is soley dependent on the view. Our panoramic view came with a king bed and shower. No hairdryer, or microwave, or fridge. The room does come with a mini bar which you need to give a deposit to have it opened even though the pricing of drinks is labelled on the fridge itself. The shower water is pretty chilly despite the hot water tank attached. The hotel staff, especially the manager aren't very welcoming and every request is a chore to them. Do not try to come back after dark as we spent 10 minutes banging on the front door and honking our car horn to get in. They tell you breakfast is included each morning but what they don't tell you is it's only the typical breakfast, so you're given a menu thinking anything is fair game but this isn't the case. Also to get here is a mission, the roads leading to this resort are unpaved and extremely bumpy and rocky with many potholes. Stayed here for 2 nights but with that said will not be staying again, especially for the price tag.

The service!

The service!

This is a wonderful hotel, the room was clean and spacious, the bed was very comfortable, the tile floor was so clean. The view from the room was beautiful, breakfast was delicious, perfect location to explore Santa Ana volcano and the town. The staff was great very friendly and welcoming. I will definitely come back

This is a wonderful hotel, the room was clean and spacious, the bed was very comfortable, the tile floor was so clean. The view from the room was beautiful, breakfast was delicious, perfect location to explore Santa Ana volcano and the town. The staff was great very friendly and welcoming. I will definitely come back