The staff aleads attentive. Miguel at front desk always asking if everything was okay. He was able to accommodate my needs due to my chemical allergies thus my stay was very pleasant without any issues. Hotel is walking distance to the centro and there are many options for shopping and restaurants. I would recommend this hotel.

Amazing experience. Charming renovated historic building. Our room faced the street and their bakery was below us. We were waken to the smell of freshly baked croissants. The staff Daniel and Oswald could not be more polite and attentive. Fabulous breakfast of delicious Mexican dishes like chilaquiles and enchiladas. Breakfast was included. The room was ample. Large window opened to the street. Centrally located. Walking distance to the cathedral, shopping and restaurants. No need for a car. Highly recommend restaurants Cabarrocas and Mural de los Poblanos. Both restaurants are two blocks away. I don’t recommend Casa del Mendrugo restaurante. Very disappointing. Not at all like the other restaurants that I mentioned. I highly recommend this hotel if you’re looking for a romantic experience in a charming place

Amazing experience. Charming renovated historic building. Our room faced the street and their bakery was below us. We were waken to the smell of freshly baked croissants. The staff Daniel and Oswald could not be more polite and attentive. Fabulous breakfast of delicious Mexican dishes like chilaquiles and enchiladas. Breakfast was included. The room was ample. Large window opened to the street. Centrally located. Walking distance to the cathedral, shopping and restaurants. No need for a car. Highly recommend restaurants Cabarrocas and Mural de los Poblanos. Both restaurants are two blocks away. I don’t recommend Casa del Mendrugo restaurante. Very disappointing. Not at all like the other restaurants that I mentioned. I highly recommend this hotel if you’re looking for a romantic experience in a charming place

The place is full of beautiful art! In the middle of everything easy to walk to restaurants or churches or shopping.

The place is full of beautiful art! In the middle of everything easy to walk to restaurants or churches or shopping.

Excellent location and service

Excellent location and service

Excellent staff and great location- top quality bed and bedding- very clean- would definitely book again

Excellent staff and great location- top quality bed and bedding- very clean- would definitely book again

Beautiful historical property, exceptional staff, perfect location. Included breakfast is wonderful. Hope to return next year.

Beautiful historical property, exceptional staff, perfect location. Included breakfast is wonderful. Hope to return next year.

I liked everything: bed super comfy, cleanliness, amenities property, area & parking.

I liked everything: bed super comfy, cleanliness, amenities property, area & parking.

This hotel was perfect, small intimate and the staff was amazing.

This hotel was perfect, small intimate and the staff was amazing.

Very clean and excellent food too.

Very clean and excellent food too.

Great stay. The hotel helped arrange our airport pick up. We were charged an additional fee for a third person, but before the booking we were unaware that would be the case so the extra cost wasn’t ideal considering we weren’t expecting it.

Great stay. The hotel helped arrange our airport pick up. We were charged an additional fee for a third person, but before the booking we were unaware that would be the case so the extra cost wasn’t ideal considering we weren’t expecting it.

Personalized attention, to the point that the chef gave us a list of restaurants in the city where we would get best food.

Personalized attention, to the point that the chef gave us a list of restaurants in the city where we would get best food.

Super friendly staff

Super friendly staff

The hotel is strategically located in the heart of the historical zone, a stone's throw from the best museums, churches, and restaurants (the hotel restaurant is superb). The hotel is top-notch for Puebla, with amazing staff, beautiful rooms, and tranquil/upscale common visitor areas. I have traveled to Puebla at least 20 times in my life. This time, I was in town for business but did venture in and around town; this hotel was the nicest one I've stayed in the city so far. Complementary bubbly and chocolates in the evening was a nice touch.

The hotel is strategically located in the heart of the historical zone, a stone's throw from the best museums, churches, and restaurants (the hotel restaurant is superb). The hotel is top-notch for Puebla, with amazing staff, beautiful rooms, and tranquil/upscale common visitor areas. I have traveled to Puebla at least 20 times in my life. This time, I was in town for business but did venture in and around town; this hotel was the nicest one I've stayed in the city so far. Complementary bubbly and chocolates in the evening was a nice touch.

This is a beautiful hotel. Very well-situated, clean, terrific staff, great restaurants. Highly recommended.

This is a beautiful hotel. Very well-situated, clean, terrific staff, great restaurants. Highly recommended.

I were upgraded to the presidential suite magnificent staff front desk everyone was great!

I were upgraded to the presidential suite magnificent staff front desk everyone was great!

Great place and safe. Close to many places of interest. Highly recommended. My only comment is the restaurant, that is not bad but has a lot of completion around.

Great place and safe. Close to many places of interest. Highly recommended. My only comment is the restaurant, that is not bad but has a lot of completion around.

Casona De Los Sapos is an ideal base for Puebla. The location is ideal, right on a street filled daily with interesting craft and antique stands and just a few beautiful blocks from the town center. Rooms are large and nicely appointed. And the in-hotel restaurant was great! We loved our breakfasts there. Strongly recommend.