We booked a king suite (accidentally booked accessible, but that was not a problem). When we got to the room, there was a terrible cigarette odor and a queen-sized bed. We contacted Hotels.com who reached out to the hotel. They stated that since it was an accessible room, a king bed would be considered an “upgrade.” That is not how it was advertised. The tub had rust stains and my husband discovered a dried up bar of soap stuck to the shower curtain. The floor was sticky and the room was damp. When we were leaving, a guest with a dog was getting off of the elevator. The dog peed on the floor, and the guests did not bother to clean it up. The only upside was the on-site security officer. There is another hotel being built next door, so the security officer was monitoring all vehicle activity in and out of the parking lot.

We booked a king suite (accidentally booked accessible, but that was not a problem). When we got to the room, there was a terrible cigarette odor and a queen-sized bed. We contacted Hotels.com who reached out to the hotel. They stated that since it was an accessible room, a king bed would be considered an “upgrade.” That is not how it was advertised. The tub had rust stains and my husband discovered a dried up bar of soap stuck to the shower curtain. The floor was sticky and the room was damp. When we were leaving, a guest with a dog was getting off of the elevator. The dog peed on the floor, and the guests did not bother to clean it up. The only upside was the on-site security officer. There is another hotel being built next door, so the security officer was monitoring all vehicle activity in and out of the parking lot.

Specially inside room small kitchen & all frypan nd plates glass knife spoon everything avb just tooth brush nd paste dont find

Specially inside room small kitchen & all frypan nd plates glass knife spoon everything avb just tooth brush nd paste dont find

Property's parking lot lighting was geat for my late arrival. Clerk was alert and engaging. Check In was hassle-free. Improvement/suggestions: Providing a 6in sun blocking strip at the top and bottom of the window will help in keeping the room darker during early morning sunrise without restricting the view from the inside when needed

Property's parking lot lighting was geat for my late arrival. Clerk was alert and engaging. Check In was hassle-free. Improvement/suggestions: Providing a 6in sun blocking strip at the top and bottom of the window will help in keeping the room darker during early morning sunrise without restricting the view from the inside when needed

Smell both in the room and the hallways

Smell both in the room and the hallways

Rooms smell smoky. Furniture in room dirty. Rooms cleaned every 7x days. Walls thin, you can hear other guest.

Rooms smell smoky. Furniture in room dirty. Rooms cleaned every 7x days. Walls thin, you can hear other guest.

We were unable to stay due to the elevator not working. Our room was on the second floor and we had a lot of luggage. Unfortunately the front desk clerk said we ca not get a refund and would have to go through expedia.com.

We were unable to stay due to the elevator not working. Our room was on the second floor and we had a lot of luggage. Unfortunately the front desk clerk said we ca not get a refund and would have to go through expedia.com.

Elevator not operating over the entire stay of the weekend. We had to change room cause air conditioning wasn't working in our room.

Elevator not operating over the entire stay of the weekend. We had to change room cause air conditioning wasn't working in our room.

Need updates

Need updates

Only thing I didn't like was they didn't have a pool. The staff was friendly and the coffee was free. My bedroom suite was awesome! Would definitely book again

Only thing I didn't like was they didn't have a pool. The staff was friendly and the coffee was free. My bedroom suite was awesome! Would definitely book again

Went for my sister in law’s wedding and it was a beautiful place to stay very comfortable and family friendly.

Went for my sister in law’s wedding and it was a beautiful place to stay very comfortable and family friendly.

Everything in the room was clean. The bed was not a king size as requested. There were no USB ports in room for charging. There was no towel rack for hand towel being used. Had to put wet towel on counter. Had to get a roll of toilet paper as we ran out. The studio couch bed could not be sat on because it would not completely close for sitting. We only stayed one night appreciated a free cup of coffee but prefer breakfast to be included in stay. We were notified that the elevator was out before we arrived but was fixed when we checked in. However elevator was out again when we went to supper. Our room was on the fourth floor. Was fixed when we returned. The staff was very professional, courteous, and did the best they could with issues that arose. This was my first time to stay at a Candlewood facility. It seemed that the property was being repaired / updated somewhat and that was an ongoing process.

Everything in the room was clean. The bed was not a king size as requested. There were no USB ports in room for charging. There was no towel rack for hand towel being used. Had to put wet towel on counter. Had to get a roll of toilet paper as we ran out. The studio couch bed could not be sat on because it would not completely close for sitting. We only stayed one night appreciated a free cup of coffee but prefer breakfast to be included in stay. We were notified that the elevator was out before we arrived but was fixed when we checked in. However elevator was out again when we went to supper. Our room was on the fourth floor. Was fixed when we returned. The staff was very professional, courteous, and did the best they could with issues that arose. This was my first time to stay at a Candlewood facility. It seemed that the property was being repaired / updated somewhat and that was an ongoing process.

The rooms were very nice and clean. And it wasn't expensive at all

The rooms were very nice and clean. And it wasn't expensive at all

Very accomadating to our needs

Very accomadating to our needs

First time staying a Candlewood Suites. Big room and very clean. Will return to this property in the future!

First time staying a Candlewood Suites. Big room and very clean. Will return to this property in the future!

I was originally charged $50 for my dog but the next day when I checked out she front desk lady took off the charge. She said it was to much and said he was to little to mess anything up. I appreciated the kindness very much!

I was originally charged $50 for my dog but the next day when I checked out she front desk lady took off the charge. She said it was to much and said he was to little to mess anything up. I appreciated the kindness very much!

We were exhausted from traveling all day in the rain, Uno was so friendly, helpful and funny. She really made us smile and so glad we chose this place to rest before the second leg of our trip.

We were exhausted from traveling all day in the rain, Uno was so friendly, helpful and funny. She really made us smile and so glad we chose this place to rest before the second leg of our trip.