First, important to say I raised the points below with staff when leaving; the person at reception was apologetic and said she’d pass the points on - so that’s a good start. Two points that niggled: 1. The music, especially at breakfast time, was too loud - I don’t imagine many people need or want loud Led Zeppelin first thing in the morning. 2. More annoyingly, there’s a barman there who was just plain rude: he didn’t greet or even acknowledge me at the bar, and barely communicated throughout; worse, he had what appeared to be friends join him, hanging around at the bar and even playing their own music - the barman was far more animated then, and the crowd at the bar didn’t make me want to order anything else. He certainly put me off using the bar the subsequent evenings. That aside: great location; very comfortable hotel.

First, important to say I raised the points below with staff when leaving; the person at reception was apologetic and said she’d pass the points on - so that’s a good start. Two points that niggled: 1. The music, especially at breakfast time, was too loud - I don’t imagine many people need or want loud Led Zeppelin first thing in the morning. 2. More annoyingly, there’s a barman there who was just plain rude: he didn’t greet or even acknowledge me at the bar, and barely communicated throughout; worse, he had what appeared to be friends join him, hanging around at the bar and even playing their own music - the barman was far more animated then, and the crowd at the bar didn’t make me want to order anything else. He certainly put me off using the bar the subsequent evenings. That aside: great location; very comfortable hotel.

Excellent!

Excellent!

Spacious clean room, friendly staff. Definitely would stay here again.

Spacious clean room, friendly staff. Definitely would stay here again.

Very nice place. Clean and beautiful. Lovely breakfast buffet.

Very nice place. Clean and beautiful. Lovely breakfast buffet.

Old hotel. Beds are good, but the rest is very outdated,

Old hotel. Beds are good, but the rest is very outdated,

Very nice 4 nights stay in Riga. The hotel is conveniently located next to the train station and a mall with a Rimi supermarket. The old town is less that 10 minutes away on foot. The bus (number 22) to and from the airport is also less than 10 minutes away. The room was very nice, comfy and clean as was the bathroom. Thank you for having large bottles of soap, shampoo and conditionner instead of those mini bottles which generate so much plastic waste. No recycling bin in the room but one just at the entrance of the hotel. There is a stocked mini bar that is not really necessary. We took out a few bottles to stock our own drinks and yogurts in. The TV selection could be considered poor for English speakers only. Eurosport was included (in English) and allowed us to watch the snooker world championship. ;) As for the service. It depends. Front desk was okay when you talked to them but they never acknowledged you as you went by. The breakfast staff (breakfast was great by the way) clearly needs to be trained. The supervisor unfortunately did not lead by example. A smile is always free and appreciated...

Very nice 4 nights stay in Riga. The hotel is conveniently located next to the train station and a mall with a Rimi supermarket. The old town is less that 10 minutes away on foot. The bus (number 22) to and from the airport is also less than 10 minutes away. The room was very nice, comfy and clean as was the bathroom. Thank you for having large bottles of soap, shampoo and conditionner instead of those mini bottles which generate so much plastic waste. No recycling bin in the room but one just at the entrance of the hotel. There is a stocked mini bar that is not really necessary. We took out a few bottles to stock our own drinks and yogurts in. The TV selection could be considered poor for English speakers only. Eurosport was included (in English) and allowed us to watch the snooker world championship. ;) As for the service. It depends. Front desk was okay when you talked to them but they never acknowledged you as you went by. The breakfast staff (breakfast was great by the way) clearly needs to be trained. The supervisor unfortunately did not lead by example. A smile is always free and appreciated...

Excellent location and great breakfast

Excellent location and great breakfast

Very clean and updated.

Very clean and updated.

Nice, modern hotel within easy reach of the old town. Very quiet inside

Nice, modern hotel within easy reach of the old town. Very quiet inside

The hotel was situated in a great place, easy to walk places. Very clean. Complained about the curtains not being able to close, electricity in room not working and cleaner walking in room without knocking. Staff member on desk was unhelpful and blamed us for the mistakes. Staff members not approachable.

The hotel was situated in a great place, easy to walk places. Very clean. Complained about the curtains not being able to close, electricity in room not working and cleaner walking in room without knocking. Staff member on desk was unhelpful and blamed us for the mistakes. Staff members not approachable.

The hotel is near the Origo shopping center. Few steps to train station and easy to get oldtown. Reception team very kind. Breakfast well served and varied. We would choose this hotel again

The hotel is near the Origo shopping center. Few steps to train station and easy to get oldtown. Reception team very kind. Breakfast well served and varied. We would choose this hotel again

Good location , room was small but convenient, wifi was fast and many tv channel

Good location , room was small but convenient, wifi was fast and many tv channel

With 4,5 stars I would expect them to at least have paper tissues in the bathroom! The wear and tear really shows, all tables and surfaces are scratched, the bathroom floor is black from grime and dirt between the mosaic tiles, the room decor is just unfriendly. Even the corridors feel uninviting. But the beds were comfortable and the breakfast was excellent. Best omelette station ever. It's close to the train and bus stations and right next to a shopping mall, and this might be both plus and minus depending on your needs and feelings about your neighbourhood.

The staff were super unfriendly. At my check in they asked me to sign a form to agree that they can charge my credit card and all the information was in Latvian language! I splited my 5 night stay to 5 bookings in Hotel.com but I informed almost every receptionist that I will stay 5 days in the same room, however my card was blocked everyday and they called me and awaked me asking when I am going to leave. I asked about late check out on Aug. 3rd which is my last day of stay and they answred it costs 20 Euro per hour which basically means after 3 hours they charge me for the whole night and I prefer to go to airport and wait there. I don't recommend this hotel at all!

I stayed here for one night because it wad close to the train station and I regretted it. The AC never worked and then I asked if I could get a late check out (till 2pm) because I had an important meeting and they said yes and then didnt record it in the system or something because they walked into my room during my meeting (even with the do not disturb sign on) and even after seeing me in my meeting they continues to knock and bother me and when I told them the guy was so rude. They also took a 50 euro deposit from me which they did not return to me on check out. I have the deposit receipt and everything

The hotel's spa was out of order, which is something that was not advertised when I was booking the hotel. The hotel didn't have air conditioning, as advertised, but they have air tempretaure control, which didn't seem to work. I have witnessed many guests complaining about it to the reception staff, who were not helpful at all.

Convenient location just nearby bus line's trailway station an tram line. Airport bus (22) stop was about 200m from hotel. About 10 min walk to old town centre. Limited parking with fee. Hotel clean silent and safe. Room nice, maybe matrixes need upgrade own safebox and individual quiet AC unit. Super nice personal in front desk. Managed to get room 2 huors before checkin. Breakfast was good. Public transportation was cheap and easy to use.

We had a good stay here while visiting Riga. The hotel is good value for money and is located in a good area, a few minutes away from the old city. It also offers a nice breakfast

We had a good stay here while visiting Riga. The hotel is good value for money and is located in a good area, a few minutes away from the old city. It also offers a nice breakfast

Great hotel, excellent stay