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My stay was very pleasant and will most definitely be back

My stay was very pleasant and will most definitely be back

Staff was friendly. Room had all the amenities we needed. Kitchenette could've been a little cleaner but rest of room was great. Traffic noise from the freeway right outside the windows was noticeable.

Staff was friendly. Room had all the amenities we needed. Kitchenette could've been a little cleaner but rest of room was great. Traffic noise from the freeway right outside the windows was noticeable.

The stay was fine. The fact that there was a lack of communication costed me funds I really can't afford. I called the hotel directly to let them know I was going to be very late checking in, & was told it was documented & fine. However when I arrived my entire reservation had been cancelled & I was forced to pay the hotel an additional 2 night stay for the last 2 days of the 3 day reservation that had been cancelled. I had already paid hotels.com for the entire 3 days!😥. How can that be rectified?!

The stay was fine. The fact that there was a lack of communication costed me funds I really can't afford. I called the hotel directly to let them know I was going to be very late checking in, & was told it was documented & fine. However when I arrived my entire reservation had been cancelled & I was forced to pay the hotel an additional 2 night stay for the last 2 days of the 3 day reservation that had been cancelled. I had already paid hotels.com for the entire 3 days!😥. How can that be rectified?!

This experience at this Marriott location was deeply disappointing and falls far below the expected standards of the brand. Firstly, the property seems to have only a limited number of suites, and the cleanliness of these rooms was concerning. The tub in our suite still had a visible dirt ring and was difficult to clean due to a slow-draining issue that left standing water. Additionally, the showerhead was taped in place, making it impossible to adjust, forcing us to shower at an awkward angle. The condition of the furniture was equally troubling. The couch appeared unclean, with random nuts and bolts found under the ottoman that didn't seem to belong to anything. The refrigerator and freezer were covered in dust and hadn't been cleaned inside. A dirty dish was left in the dishwasher, and the floors were sticky, yet no mop was available when requested. The nightstands and phone were both dusty and sticky, with evidence of something spilled on them that had not been properly cleaned. The carpet showed signs of a poorly executed patch job. Given the reputation and price point of the Marriott brand, this was one of the worst experiences I've had. It's especially unacceptable that both suites we booked were in such poor condition, with one even lacking pillowcases on the pillows. For a brand of this caliber, the level of cleanliness and attention to detail was shocking and disappointing.

This experience at this Marriott location was deeply disappointing and falls far below the expected standards of the brand. Firstly, the property seems to have only a limited number of suites, and the cleanliness of these rooms was concerning. The tub in our suite still had a visible dirt ring and was difficult to clean due to a slow-draining issue that left standing water. Additionally, the showerhead was taped in place, making it impossible to adjust, forcing us to shower at an awkward angle. The condition of the furniture was equally troubling. The couch appeared unclean, with random nuts and bolts found under the ottoman that didn't seem to belong to anything. The refrigerator and freezer were covered in dust and hadn't been cleaned inside. A dirty dish was left in the dishwasher, and the floors were sticky, yet no mop was available when requested. The nightstands and phone were both dusty and sticky, with evidence of something spilled on them that had not been properly cleaned. The carpet showed signs of a poorly executed patch job. Given the reputation and price point of the Marriott brand, this was one of the worst experiences I've had. It's especially unacceptable that both suites we booked were in such poor condition, with one even lacking pillowcases on the pillows. For a brand of this caliber, the level of cleanliness and attention to detail was shocking and disappointing.

Nice stay overall! Had issue with the TV not working in the room due to a connection issue, besides that stay was good!

Nice stay overall! Had issue with the TV not working in the room due to a connection issue, besides that stay was good!

I GOT ROOM 2002, AND CUD NOT SLEEP IN THE NIGHT BECAUSE OF THE FWY BEING RIGHT OUTSIDE, THE NOISE OF CARS UP AND DOWN WERE DISTURBING. OUR FRIENDS WHO STAYED IN ROOM 404, SIMILAR TO. MINE MOVED OUT TH E NEXT DAY TO THE MARRIOTT RESIDENCES. I CHOSE TO STAY AND PUT UP WITH THE HINDERANCE.

I GOT ROOM 2002, AND CUD NOT SLEEP IN THE NIGHT BECAUSE OF THE FWY BEING RIGHT OUTSIDE, THE NOISE OF CARS UP AND DOWN WERE DISTURBING. OUR FRIENDS WHO STAYED IN ROOM 404, SIMILAR TO. MINE MOVED OUT TH E NEXT DAY TO THE MARRIOTT RESIDENCES. I CHOSE TO STAY AND PUT UP WITH THE HINDERANCE.

Property was convenient to several restaurants and shopping areas. Rooms were clean. We went down for breakfast our first morning, listed as ‘til 10am per the website, and the staff were rapidly cleaning around 930. Borderline annoyed we were in their way. We mentioned it to the staff at the desk who pointed to their paper posting that said it was until 930 am, said it had been that way for 5 years. When we showed them the website, he remarked, “is that this location?” To which we replied it was. No Apology, no sorry for any misunderstanding, nothing. For Marriott to have built their reputation on customer service, this wasn’t up to par.

Property was convenient to several restaurants and shopping areas. Rooms were clean. We went down for breakfast our first morning, listed as ‘til 10am per the website, and the staff were rapidly cleaning around 930. Borderline annoyed we were in their way. We mentioned it to the staff at the desk who pointed to their paper posting that said it was until 930 am, said it had been that way for 5 years. When we showed them the website, he remarked, “is that this location?” To which we replied it was. No Apology, no sorry for any misunderstanding, nothing. For Marriott to have built their reputation on customer service, this wasn’t up to par.

Friendly staff, clean room, and an adequate continental breakfast make this a great place to stay!

Friendly staff, clean room, and an adequate continental breakfast make this a great place to stay!

Front desk was rude

Front desk was rude

Very nice full suite rooms. Good hospitality and service.

Very nice full suite rooms. Good hospitality and service.

N/A

N/A

The carpet was wet, coffee machine messed part, light kitchen doesn’t work

The carpet was wet, coffee machine messed part, light kitchen doesn’t work

They ran out of breakfast food on Sunday morning.

They ran out of breakfast food on Sunday morning.

I thought Towneplace Suites was just ok ,a little outdated and rooms where old and dirty and breakfast was just ok .

I thought Towneplace Suites was just ok ,a little outdated and rooms where old and dirty and breakfast was just ok .

It was super clean and peaceful 🙏

It was super clean and peaceful 🙏

Rooms smelled terrible and the upkeep of the building is horrible staff was nice