It is my second time at this hotel with a great experience. I really like the location walking distance to metro station, grocery stores, mallls, banks. Hotel is located in a safe neighborhood. Hotel staff is very friendly and helpful.

It is my second time at this hotel with a great experience. I really like the location walking distance to metro station, grocery stores, mallls, banks. Hotel is located in a safe neighborhood. Hotel staff is very friendly and helpful.

Ok hotel. Check pillows! Really hard

Ok hotel. Check pillows! Really hard

Nice and good place to stay. This is our second time there.

The receptionist was very kind. Let us check in early.

The receptionist was very kind. Let us check in early.

The location is ecellent, a quiet, tree-lined suburban street, just two short blocks walk to the main street in Providencia. Lovely, small cafes and restaurants in surrounding streets. You don't feel as though you are in a big city...and yet you are.

The location is ecellent, a quiet, tree-lined suburban street, just two short blocks walk to the main street in Providencia. Lovely, small cafes and restaurants in surrounding streets. You don't feel as though you are in a big city...and yet you are.

The hotel is clean and the rooms are comfortable. They have mini fridges, microwaves and some dishes. They have good wifi and the breakfast is o.k. They have safes in the room that lock but won't unlock, seems to be a longstanding problem that they don't warn you about. We had a nice flat screen t.v. but the cable didn't work so no channels to watch. They didn't have our reservation in their system when we showed up so after waiting an hour we asked the front desk to store our luggage while we went to lunch. We put our luggage in a room that appeared to have a lock (later found out the lock doesn't work so anyone can go in) and when we came back my husband's backpack was gone with his passport inside. He couldn't leave the country for 3 more days until he got an emergency passport because of them and they wanted to charge us double what we could reserve it for on Hotels.com. I asked for a hotel shuttle to be reserved at 2 pm and when I came down at 6pm to go to the airport the front desk guy said he forgot to reserve it so I had to take Uber instead. That's o.k., it was cheaper anyway.

The hotel is clean and the rooms are comfortable. They have mini fridges, microwaves and some dishes. They have good wifi and the breakfast is o.k. They have safes in the room that lock but won't unlock, seems to be a longstanding problem that they don't warn you about. We had a nice flat screen t.v. but the cable didn't work so no channels to watch. They didn't have our reservation in their system when we showed up so after waiting an hour we asked the front desk to store our luggage while we went to lunch. We put our luggage in a room that appeared to have a lock (later found out the lock doesn't work so anyone can go in) and when we came back my husband's backpack was gone with his passport inside. He couldn't leave the country for 3 more days until he got an emergency passport because of them and they wanted to charge us double what we could reserve it for on Hotels.com. I asked for a hotel shuttle to be reserved at 2 pm and when I came down at 6pm to go to the airport the front desk guy said he forgot to reserve it so I had to take Uber instead. That's o.k., it was cheaper anyway.

Well located to restaurants, shopping, wonderful and friendly staff. Great breakfast included. I would stay here again on a future visit to Santiago.

Well located to restaurants, shopping, wonderful and friendly staff. Great breakfast included. I would stay here again on a future visit to Santiago.

King size room was a bit small but the location was great. Breakfast was awesome, and the front desk staff were friendly and informative. Would recommend.

King size room was a bit small but the location was great. Breakfast was awesome, and the front desk staff were friendly and informative. Would recommend.

Great price for this hotel, it is well located and Executive room is really big.

Great price for this hotel, it is well located and Executive room is really big.

The staff was exceptional. They made us feel that there was nothing we could request that they would not agree to or help us with. We were especially impressed with Frank, who made sure we were comfortable and enjoyed our stay.

The staff was exceptional. They made us feel that there was nothing we could request that they would not agree to or help us with. We were especially impressed with Frank, who made sure we were comfortable and enjoyed our stay.

well located near subway, shopping, and restaurants

well located near subway, shopping, and restaurants

Nice place to stay. Very good breakfast.

Nice place to stay. Very good breakfast.

Gold Member with Hotels.com traveling with family. I am pleased with our stay in this safe, clean hotel. Lorena was very helpful & friendly. Location was excellent near San Sebastián University. Costanera Center was within walking distance. We would stay here again when we return to SCL.

Gold Member with Hotels.com traveling with family. I am pleased with our stay in this safe, clean hotel. Lorena was very helpful & friendly. Location was excellent near San Sebastián University. Costanera Center was within walking distance. We would stay here again when we return to SCL.

Lovely residential location and attentive staff. Wifi speed excellent but pool not the best.

Lovely residential location and attentive staff. Wifi speed excellent but pool not the best.

Gold place. Next to Costanera Center. Locatel in safe place.

Gold place. Next to Costanera Center. Locatel in safe place.

Lovely hotel. Friendly staff and great rooms. I’ll definitely stay here again.

Lovely hotel. Friendly staff and great rooms. I’ll definitely stay here again.

Overall a great place to stay. Within walking distance to many things. The staff was very accommodating to our needs as a group.