Over all the facility was nice, clean, good location. If they can provide kettle to boil water for hot tea would be nice !

I stayed 10 hotels during this trip. This hotel is one of the 2 worst hotels. The room smells very bad and everything looks old. When we talked with the staff, she gave us a room in attic . The attic room is much cleaner and new, but the stairs to the attic room is very steep and narrow. Very hard to go into the attic room. I don’t know if the attic room is the only new and clean room in the hotel. Don’t book this.

In theory there is some parking place available... In reality seems to be only virtual. It´s the smallest bathroom I ever seen in an hotel.

Wonderful stay. Great location, very clean. Staff was exceptional and very accommodating.

Wonderful stay. Great location, very clean. Staff was exceptional and very accommodating.

We were given a smaller room than what we booked through hotels.com (we booked a comfort-room but were given a standard -room). When we took this up, we had some unpleasant conversations with the staff/owner. We had booked a room that can fit 4 person's because we were travelling with two kids. In making the booking we didn't mention that we were traveling with 2 kids because the hotels.com app said that children are free of charge (I believe this info has been changed since). We even brought our own baby cot. The information on the hotels.com/Expedia app was misleading. After requesting the right room, the owner ended up giving us two standard-rooms. We thought it was a compromise from their side because of the wrong room but during check-out we were asked to pay for both of them. The whole experience was not very customer-oriented and we would not stay here again. We understand that some of the hazzle could have been avoided with accurate information on the hotels.com app. Also, the owner was completely unaware of the different hotels.com membership services (we are gold members and the hotel had registered some vip access services like free upgrade of the room but in practice they were completely unaware of this).

We were given a smaller room than what we booked through hotels.com (we booked a comfort-room but were given a standard -room). When we took this up, we had some unpleasant conversations with the staff/owner. We had booked a room that can fit 4 person's because we were travelling with two kids. In making the booking we didn't mention that we were traveling with 2 kids because the hotels.com app said that children are free of charge (I believe this info has been changed since). We even brought our own baby cot. The information on the hotels.com/Expedia app was misleading. After requesting the right room, the owner ended up giving us two standard-rooms. We thought it was a compromise from their side because of the wrong room but during check-out we were asked to pay for both of them. The whole experience was not very customer-oriented and we would not stay here again. We understand that some of the hazzle could have been avoided with accurate information on the hotels.com app. Also, the owner was completely unaware of the different hotels.com membership services (we are gold members and the hotel had registered some vip access services like free upgrade of the room but in practice they were completely unaware of this).

It's a nice hotel in the city center. I had a clean quiet room, friendly reception and great breakfast. This hotel is nicely remodeled. I'll be back 5 staragain.

It's a nice hotel in the city center. I had a clean quiet room, friendly reception and great breakfast. This hotel is nicely remodeled. I'll be back 5 staragain.

Comfortable bed. Bathtub with shower wand. Plenty of space for 2 in room 24. 2 double beds pushed together. Great breakfast with eggs, cold cuts, cheese, fruit, pastries, yogurt, cereal, good coffee, orange & tangerine juice. Location is great, just 1 block from walking street. 21 minute walk from train. 30 minute walk to Castle - less if you take the tram (funicular) up to Castle at Hotel Schloss. Never needed public transportation.

Comfortable bed. Bathtub with shower wand. Plenty of space for 2 in room 24. 2 double beds pushed together. Great breakfast with eggs, cold cuts, cheese, fruit, pastries, yogurt, cereal, good coffee, orange & tangerine juice. Location is great, just 1 block from walking street. 21 minute walk from train. 30 minute walk to Castle - less if you take the tram (funicular) up to Castle at Hotel Schloss. Never needed public transportation.

We booked this hotel as a last minute stay with our two small children. It was exactly what we needed. Very clean, very helpful staff and very comfortable beds: Also had air conditioning which was an added bonus on a hot summers day. Parking was also available for a small fee. Would recommend.

We booked this hotel as a last minute stay with our two small children. It was exactly what we needed. Very clean, very helpful staff and very comfortable beds: Also had air conditioning which was an added bonus on a hot summers day. Parking was also available for a small fee. Would recommend.

Really liked the hotel. The rooms were really nice.

had a good stay with 2 children- can recommend

Really liked the hotel. The rooms were really nice.

had a good stay with 2 children- can recommend

Second time stay here: first was solo, second with my son. One of the front desk ladies remembered me from before! Such a convenient walk with luggage off of the tram at Bismarckplatz, or to the taxi stand right around the corner. Groceries and shopping nearby abound. Used the sauna & gym this time- private and amazingly HOT! Such a nice treat after a grueling travel day. Hallways were quite humid at times, but it's summer, and the AC in the rooms make up for that. Aside from the neighbors coming and going from their rooms, the property is very calm if you like that for a good rest. Added bonus: was able to use the communal refrigerator in the hallway to store snacks. Also utilized their laundry service, which was just 10Euro! Just a few items weren't dry in some areas fully, but a quick hang up or blast with the hair dryer fixed that. Carpets do show stains in some places as some people have noted, but both times overall, everything has been very clean. I returned for a reason and would not hesitate to do again!

Great hotel and very walkable. Helpful staff and comfortable beds.

Great hotel and very walkable. Helpful staff and comfortable beds.

Loved the location breakfast was great! Got locked in the parking place for a while which hotel staff tried their best to help. Just a glitch.

Loved the location breakfast was great! Got locked in the parking place for a while which hotel staff tried their best to help. Just a glitch.

This hotel is close to everything and beautifully kept. The service was very helpful and friendly. Highly recommended and will come again. Thank you!

This hotel is close to everything and beautifully kept. The service was very helpful and friendly. Highly recommended and will come again. Thank you!

Great value hotel hotel for the price. No frills. Nice location and a beautiful town.

Great value hotel hotel for the price. No frills. Nice location and a beautiful town.

This is a charming and beautiful hotel nestled among quaint shops on a side street directly in City Center. It is a very walkable location. We never moved our car while there. They served breakfast and dinner in their historic lobby, and the assortment was very good. Heidelberg, itself, is an enchanting place. Parking was maybe a block away. The underground parking garage was small, but doable. The front desk personnel were very friendly and helpful. We would highly recommend this hotel

This is a charming and beautiful hotel nestled among quaint shops on a side street directly in City Center. It is a very walkable location. We never moved our car while there. They served breakfast and dinner in their historic lobby, and the assortment was very good. Heidelberg, itself, is an enchanting place. Parking was maybe a block away. The underground parking garage was small, but doable. The front desk personnel were very friendly and helpful. We would highly recommend this hotel

Very friendly staff, clean room and bathroom

Very friendly staff, clean room and bathroom

Best room so far in Europe...3 weeks in 4 countries. Front desk staff, 2 ladies, OUTSTANDING!!! Many local shops for anything needed, including groceries. Room #9 especially good, refrigerator 5 steps away for use during stay. Bathroom very big, air conditioner excellent, room size large. Had couch, 2 very nice padded chairs, completely blackout windows with pull-down shutters. Bus #36 direct to castle, 1 block away. If you have extra day, take bus 35 to train station, then 717 to Schwetzingen to see the Castle and AMAZING grounds, over 80 acres of statues and plants...20 euros TOTAL. Day pass 10.3 euros for bus, 1 transfer, 10 euros for entire Castle pass including Gardens. Breakfast is 15 euros, not worth it. Buy local breads and fruits instead. If I ever come back I would stay here again and know when I left I would have a smile on my face. P.S. Huge BATHTUB in separate bathroom, nice towels.

Best room so far in Europe...3 weeks in 4 countries. Front desk staff, 2 ladies, OUTSTANDING!!! Many local shops for anything needed, including groceries. Room #9 especially good, refrigerator 5 steps away for use during stay. Bathroom very big, air conditioner excellent, room size large. Had couch, 2 very nice padded chairs, completely blackout windows with pull-down shutters. Bus #36 direct to castle, 1 block away. If you have extra day, take bus 35 to train station, then 717 to Schwetzingen to see the Castle and AMAZING grounds, over 80 acres of statues and plants...20 euros TOTAL. Day pass 10.3 euros for bus, 1 transfer, 10 euros for entire Castle pass including Gardens. Breakfast is 15 euros, not worth it. Buy local breads and fruits instead. If I ever come back I would stay here again and know when I left I would have a smile on my face. P.S. Huge BATHTUB in separate bathroom, nice towels.