First of all, I don’t know how this place has a rating of 8/10. It is absolutely the worst hotel experience I have ever had, and I have stayed at 2/3 out of 5 star hotels before. And these are my complaints: (1) really terrible customer service. My personal body scrubber I left in the shower disappeared after they came in to fix the clogged shower. I didn’t realize they were still doing daily house keeping, so I was surprised when I came back, all the beds were made and towels replaced. Had I known they were doing that, I would’ve placed the “privacy” tag on the door. I went to front desk to ask about the missing scrubber, and they said they would check. When I got back in the room, I get a call from the front desk, saying that the house keeping didn’t take it and maybe I misplaced it. I told him I used it that morning, hanged it on the towel bar, so the only reasonable assumption is that house keeping took it by mistake with other towels and I needed it back. He talked over me, very loudly, and I tried to explain again why I wouldn’t have “misplaced” it, then he hanged up. When I went to the front desk to continue conversation, he yelled at me and blamed that I was taking advantage of them. They are horrible people, I don’t even know why they chose to work in hospitality industry. Other reasons this is a horrible place to say are (2) clogged shower (3) very old and rough towels (like the ones you get at the pool), and the so called “park view” isn’t really a park view.

First of all, I don’t know how this place has a rating of 8/10. It is absolutely the worst hotel experience I have ever had, and I have stayed at 2/3 out of 5 star hotels before. And these are my complaints: (1) really terrible customer service. My personal body scrubber I left in the shower disappeared after they came in to fix the clogged shower. I didn’t realize they were still doing daily house keeping, so I was surprised when I came back, all the beds were made and towels replaced. Had I known they were doing that, I would’ve placed the “privacy” tag on the door. I went to front desk to ask about the missing scrubber, and they said they would check. When I got back in the room, I get a call from the front desk, saying that the house keeping didn’t take it and maybe I misplaced it. I told him I used it that morning, hanged it on the towel bar, so the only reasonable assumption is that house keeping took it by mistake with other towels and I needed it back. He talked over me, very loudly, and I tried to explain again why I wouldn’t have “misplaced” it, then he hanged up. When I went to the front desk to continue conversation, he yelled at me and blamed that I was taking advantage of them. They are horrible people, I don’t even know why they chose to work in hospitality industry. Other reasons this is a horrible place to say are (2) clogged shower (3) very old and rough towels (like the ones you get at the pool), and the so called “park view” isn’t really a park view.

The hotel was acceptable. It was difficult to walk in the area due to poor roads.

The hotel was acceptable. It was difficult to walk in the area due to poor roads.

Problem with the sink but clean room

We were in the newly remodeled section on the first floor. It was very clean and modern.

Bed was very comfortable and room had been renovated. Floors could have been cleaner. I was concerned that there was no chain lock on door. Probably will not stay here again

Bed was very comfortable and room had been renovated. Floors could have been cleaner. I was concerned that there was no chain lock on door. Probably will not stay here again