The entire hotel smelled like mildew. Hotels smelled like chinese food and the location was less than desirable.

The entire hotel smelled like mildew. Hotels smelled like chinese food and the location was less than desirable.

Very disappointed. My first room was clean beds weren't made, second room roaches in refrigerator, hair in the bed. Rooms and hallways smelled. Elevator made load noises, toilet wouldn't flush, i checked out after 9 am waiting for hotel staff to make a compliment no one was on premises to assist me. Very horrible

It was a bit noisy at times but the staff was very nice and the area was very convenient with a lot of stores and restaurants around.

It was a bit noisy at times but the staff was very nice and the area was very convenient with a lot of stores and restaurants around.

Very disappointed. My first room was clean beds weren't made, second room roaches in refrigerator, hair in the bed. Rooms and hallways smelled. Elevator made load noises, toilet wouldn't flush, i checked out after 9 am waiting for hotel staff to make a compliment no one was on premises to assist me. Very horrible

I smell wee a lot inside the hotels

I smell wee a lot inside the hotels

We slept in my car in another location 🆚 staying at this place. Do NOT stay here. It has people sitting in the halls, the smell is AWFUL, people live at this place extended time and even receive their mail there. There were people in the parking lot hanging out and trash everywhere. I felt very uneasy from the time I drove up on the lot. I asked to see the room before checking in and the front desk clerk took me there. The room was small and beds looked like they were on metal stick and they probably wouldn’t have held me up. The first thing I saw in the bathroom was hair so I knew it wasn’t cleaned properly. The smell of this place was just awful, terrible, and stinky. Sleeping in our car felt cleaner and safer. This was the ONLY hotel room we could find in Texas City, Houston, Humble, Spring. We called at least 100 places. Please Hotels.com remove this from your list. It’s NOT up to what your customers deserve.

We slept in my car in another location 🆚 staying at this place. Do NOT stay here. It has people sitting in the halls, the smell is AWFUL, people live at this place extended time and even receive their mail there. There were people in the parking lot hanging out and trash everywhere. I felt very uneasy from the time I drove up on the lot. I asked to see the room before checking in and the front desk clerk took me there. The room was small and beds looked like they were on metal stick and they probably wouldn’t have held me up. The first thing I saw in the bathroom was hair so I knew it wasn’t cleaned properly. The smell of this place was just awful, terrible, and stinky. Sleeping in our car felt cleaner and safer. This was the ONLY hotel room we could find in Texas City, Houston, Humble, Spring. We called at least 100 places. Please Hotels.com remove this from your list. It’s NOT up to what your customers deserve.

I mean, simple 2 bed room where we were 1 night. Update was very loud for quite some time.

I mean, simple 2 bed room where we were 1 night. Update was very loud for quite some time.

Friendly staff

Friendly staff

This property was not was I expected it to be from the online pictures and information. Part of this may have been my fault. I didn't realize it is an extended stay property. The outside of the building was not in great shape. The paint was old and drab and peeling in some places. I saw evidence of some rust. Kids were running in and out of the check in area. There seemed to be a lot of confusion about what room I would get. I checked in after check in time, but the clerk did not think my room would be available, so she assigned me to another room. Once I left the check in area, I saw that the property is not in great condition. When I opened the door to my room, I was overcome by fumes probably from whatever they clean with. I had trouble breathing because of this. The room was also very stark with no creature comforts at all- not even carpet on the floor. I immediately returned to the check in area and told the clerk I could not stay there because of the fumes. I asked for a refund, but was told she could not refund me, but would leave a note for the supervisor. This was a week ago, and I have not heard anything from anyone at the property. I will try to contact them myself, but I suspect my efforts for a refund will be in vain.

This property was not was I expected it to be from the online pictures and information. Part of this may have been my fault. I didn't realize it is an extended stay property. The outside of the building was not in great shape. The paint was old and drab and peeling in some places. I saw evidence of some rust. Kids were running in and out of the check in area. There seemed to be a lot of confusion about what room I would get. I checked in after check in time, but the clerk did not think my room would be available, so she assigned me to another room. Once I left the check in area, I saw that the property is not in great condition. When I opened the door to my room, I was overcome by fumes probably from whatever they clean with. I had trouble breathing because of this. The room was also very stark with no creature comforts at all- not even carpet on the floor. I immediately returned to the check in area and told the clerk I could not stay there because of the fumes. I asked for a refund, but was told she could not refund me, but would leave a note for the supervisor. This was a week ago, and I have not heard anything from anyone at the property. I will try to contact them myself, but I suspect my efforts for a refund will be in vain.

Service and rooms were terrible very disappointed

Service and rooms were terrible very disappointed

The place just smelled bad and the staff too was not courteous.

The place just smelled bad and the staff too was not courteous.

The front desk attendant left & I could not check in. I was informed he left the property by his friend in the lobby (who was very h!gh). I had to find another hotel room at 2am and it’s been 2 weeks Expedia the property have yet to resolve this and issue my refund. This place is trash 10/10 don’t recommend !

The front desk attendant left & I could not check in. I was informed he left the property by his friend in the lobby (who was very h!gh). I had to find another hotel room at 2am and it’s been 2 weeks Expedia the property have yet to resolve this and issue my refund. This place is trash 10/10 don’t recommend !

The property looked very nice from the outside. However, when we got there, there was no one at the reception, I had to dial a number to talk to someone using the phone on the wall. The person who answered seems he was asleep and came down to assist me with my reservation. However, another issue happened, his password was locked and then he had to call one of his friends to assist him. I finally got my 2 card keys, got my staff, and entered the building. Immediately smell marihuana in the hallway. I ignored it and then entered my room. It smelled so humid it was not pleasant. There were no toiletries in the bathroom but one little soap. The next morning, there were people outside my window talking. It was very early so I did not think it was other guests so I assumed it was staff members. Overall the stay was ok for one night but not what I was expecting.

The property looked very nice from the outside. However, when we got there, there was no one at the reception, I had to dial a number to talk to someone using the phone on the wall. The person who answered seems he was asleep and came down to assist me with my reservation. However, another issue happened, his password was locked and then he had to call one of his friends to assist him. I finally got my 2 card keys, got my staff, and entered the building. Immediately smell marihuana in the hallway. I ignored it and then entered my room. It smelled so humid it was not pleasant. There were no toiletries in the bathroom but one little soap. The next morning, there were people outside my window talking. It was very early so I did not think it was other guests so I assumed it was staff members. Overall the stay was ok for one night but not what I was expecting.

We had arrived late and was only staying one night for a friends funeral. The clerk was not at the desk & I had to call for him to get to the desk. It was a 5-10 minute wait. After he arrived and got my check in information he let me know my reservation for 2 beds was no longer available. My 6’4/ 280 lb.husband & I had to share a full size bed. We both were so exhausted we just had to deal with it. The hallways smelled of smoke, the pillow cases had stains, & there were no drapes on the window. The only thing that was working was the A/C & the hot water. I felt very uncomfortable there with some of the residents. It appears some people were living out of the hotel.

We had arrived late and was only staying one night for a friends funeral. The clerk was not at the desk & I had to call for him to get to the desk. It was a 5-10 minute wait. After he arrived and got my check in information he let me know my reservation for 2 beds was no longer available. My 6’4/ 280 lb.husband & I had to share a full size bed. We both were so exhausted we just had to deal with it. The hallways smelled of smoke, the pillow cases had stains, & there were no drapes on the window. The only thing that was working was the A/C & the hot water. I felt very uncomfortable there with some of the residents. It appears some people were living out of the hotel.

This place is not a hotel, it’s a halfway house or boarding for homeless people! The entire property smelled horribly or awful food, weed/pot and body odor. Elevator was constantly packed with people carrying weeks worth of groceries, carts bicycles and whatever else they could lug around. Lots of screaming and arguing in the common hallways. Hotel was packed full of people but there was only 8-10 cars in the parking lo!! Bussed in I suppose. My opinion is This is not a safe place to stay with family or single women.

This place is not a hotel, it’s a halfway house or boarding for homeless people! The entire property smelled horribly or awful food, weed/pot and body odor. Elevator was constantly packed with people carrying weeks worth of groceries, carts bicycles and whatever else they could lug around. Lots of screaming and arguing in the common hallways. Hotel was packed full of people but there was only 8-10 cars in the parking lo!! Bussed in I suppose. My opinion is This is not a safe place to stay with family or single women.

I went to check in, and couldn't find the staff. When he gave me the key, the room was atrocious. Beds were unmade. Bathroom was filthy, refrigerator was full of rotting food, and bugs. Front desk clerk got very defensive and rude. On top of it all, he refused to refund my money because of third-party reservation thru Expedia. Now, I'm stuck with over $700 in charges. If I could post pictures here, I would. That is not a hotel. It seemed to house transients and low income people. Expedia...this should not be advertised where travelers are looking for a nice, clean place to stay.

I went to check in, and couldn't find the staff. When he gave me the key, the room was atrocious. Beds were unmade. Bathroom was filthy, refrigerator was full of rotting food, and bugs. Front desk clerk got very defensive and rude. On top of it all, he refused to refund my money because of third-party reservation thru Expedia. Now, I'm stuck with over $700 in charges. If I could post pictures here, I would. That is not a hotel. It seemed to house transients and low income people. Expedia...this should not be advertised where travelers are looking for a nice, clean place to stay.

It was good

It was good