DONT STAY HERE, charged me extra opon arrival AND made me wait an hour after the checkin time

DONT STAY HERE, charged me extra opon arrival AND made me wait an hour after the checkin time

We never spent the night there, the room was very dirty and bathroom was very nasty. I asked for a refund a they did not want to give me one. This motel it’s very bad. There’s also a lot of weird people around.

We never spent the night there, the room was very dirty and bathroom was very nasty. I asked for a refund a they did not want to give me one. This motel it’s very bad. There’s also a lot of weird people around.

The room was old, which would have not been a problem if it were clean! I had a king suite with river view, there was a coffee maker, NO coffee, NO coffee cups, ONE bath towel, and the room was not cleaned well at all. The river view was nice

The room was old, which would have not been a problem if it were clean! I had a king suite with river view, there was a coffee maker, NO coffee, NO coffee cups, ONE bath towel, and the room was not cleaned well at all. The river view was nice

Couldn’t lock door. No one on premises. Door lock until after 8:00 am. One person came in late and key wouldn’t work and they slept in car! It was a nightmare!

Couldn’t lock door. No one on premises. Door lock until after 8:00 am. One person came in late and key wouldn’t work and they slept in car! It was a nightmare!

This place was a dump the woman at the front desk was very rude and the room itself was very dated and dingy

This place was a dump the woman at the front desk was very rude and the room itself was very dated and dingy

Staff was great upon arrival and got our room sorted quickly.

Staff was great upon arrival and got our room sorted quickly.

It was 54 dollars for the room staff was friendly. Dont expect much for that price. Quiet rooms and surrounding area.

It was 54 dollars for the room staff was friendly. Dont expect much for that price. Quiet rooms and surrounding area.

Friendly staff but limited parking. DO NOT expect to park a trailer of RV on the property.

Friendly staff but limited parking. DO NOT expect to park a trailer of RV on the property.

Just a basic room , tv was still ran on old school digital rabbit ears got to channels

Overall, bad. Aesthetically speaking, the room was bare-bones. There was an extension cord from the wall hanging down on the floor into the tv. There was no bedside lamp, so I had to get out of bed to turn off the lights. But then, there were the security issues. The deadbolt on the door didn’t really engage properly and the chain lock was flimsy, so we ended up moving the table in front of the door as a barricade just in case, and I’m glad we did because the cleaning lady ended up waking us up 2 hours before checkout by banging on the door and OPENING IT.

Hotel stuff rude took too long yo check in and they gives us a super dirty room

The air conditioner in the room didn't work. It was set at 61 but sweated all night. Couldn't adjust the temperature. The check in was horrible. Tried to get in at 1:00 was told not til 3, that's fine. Came back at 3 with a sign on the door to come back at 3:30. Waited in car til that time. Door did not open until 4:09. Stood in 114 degree temp until the door opened. Girl rattled off what she needed filled out. Told her she was talking to fast. She said I'd figure it out. Kept trying to take my papers and I want done. Was yelling at others in line to keep door closed as wind was blowing in. Told them to lock door. Then yelled again to close door but we had to tell her we couldn't because someone in a wheelchair was trying to come in. Maybe they are short staffed. I don't know but it was the worst check in I've ever had.

Did that manager change? Or at the reviews do they pretend that they have changed the manager? Because that miserable blonde lady has some SERIOUS issues. And she will take it out on you and others as well.

At low capacity, the hotel is run fine. At high capacity, the service is terrible. Dirty towels were folded as if they were clean and left in the room. The toilet smelled bad and literally had not been cleaned. Stained toilet paper was left in the bathroom. There was no network connection to watch TV. I considered booking a different hotel, but the holiday weekend was sold out of affordable rooms.

At low capacity, the hotel is run fine. At high capacity, the service is terrible. Dirty towels were folded as if they were clean and left in the room. The toilet smelled bad and literally had not been cleaned. Stained toilet paper was left in the bathroom. There was no network connection to watch TV. I considered booking a different hotel, but the holiday weekend was sold out of affordable rooms.

Management was not friendly! Dogs barking all night long. Bed was not comfortable, and made noise when you moved. Big crack in the bedroom sink

Management was not friendly! Dogs barking all night long. Bed was not comfortable, and made noise when you moved. Big crack in the bedroom sink

My room’s AC unit wasn’t cooling in the 110F heat. So I spoke with the front desk person. She said ‘head back to your room, our AC tech will be there in 5 minutes’. I started a timer to see how long it would take, the AC tech was there in 3 minutes! And he arrived with a key to immediately move me to another room with a highly functional AC unit. Awesome job at taking quick action and solving the problem. A for customer service:

Don't stay Here! It is a 60 year old Hotel. Owner does not keep updated. It is rundown and dirty, Curtains need to be cleaned, walls are beatup and stained in many places. Breakfast is a joke. apples, oranges. Orange juice machine doesn't work. Rooms are missing electrical covers, trash cans, hair dryer. 1 washcloth, 1 hand towel, 2 bath towels for 2 people. There is no cable tv. only streaming tv. it doesn't work, enter codes, office suppose to activate But they never do. I asked repeatedly and even walked down to the office. I got a lot of "We will take care of it" but never did. There were many unhappy customers with complaints worse than mine. Sheets with cigarette holes, dirty bed linen. I have pictures of before and after my stay. Curtain to the balcony was filthy, they need to take down and clean. There are spots of nail polish or something green all over the places. Spots on the walls. The flooring is coming up in different areas because who ever did the floor did a cheap job. the bathroom door doesn't close unless you lift it because the floor is very uneven there. the door stops need to be replaced. All, I can say is my room was swept/mopped clean. Counters were clean, mirror's were clean, bath was clean, The couch has stains on it, the chair in the room was filthy, we didn't sit in those. We brought our own chairs. I would never stay here again. Blonde hair lady is manager. She nice but deceptive. Says what will shut you up and you go away.

This did not appear as advertised. It is a very run down motel. I thought it was a hotel. The room only had one plug in the sink area, which was chipped really badly. I have a CPAP and had no place to plug it in. I slept like crap because of that, and because the bed was lumpy as hell. The staff wasn't friendly to the point of being rude. There were only two towels in the room. No small hand towel, no wash rag, just two towels. The shampoo leaves a gross film in your hair that leaves you feeling worse than before the shower. The shower head had clogs and half of it just dumped out the bottom. My hotel key stopped working and they were supposed to replace the batteries as soon as I left the room because maintenance couldn't do it if we were in the room. 12 hours later I returned and still couldn't get into the room. They never replaced the batteries. When the maintenance came to let me in my room, he said the key was damaged and he would go grab one real quick. He was completely sketching. An hour later, he never came back so I called the office and said to forget it because it was almost midnight and I wanted to take a shower and go to bed. When I went to check out, they gave me a hard time because I needed the key to check out. I didn't have the key because the maintenance guy took it. So I had to wait around half an hour until he verified he had it. This place is a trap. I had two people tell me to not stay here, but I was unable to cancel my reservation. Worst ever.

Poor management

This did not appear as advertised. It is a very run down motel. I thought it was a hotel. The room only had one plug in the sink area, which was chipped really badly. I have a CPAP and had no place to plug it in. I slept like crap because of that, and because the bed was lumpy as hell. The staff wasn't friendly to the point of being rude. There were only two towels in the room. No small hand towel, no wash rag, just two towels. The shampoo leaves a gross film in your hair that leaves you feeling worse than before the shower. The shower head had clogs and half of it just dumped out the bottom. My hotel key stopped working and they were supposed to replace the batteries as soon as I left the room because maintenance couldn't do it if we were in the room. 12 hours later I returned and still couldn't get into the room. They never replaced the batteries. When the maintenance came to let me in my room, he said the key was damaged and he would go grab one real quick. He was completely sketching. An hour later, he never came back so I called the office and said to forget it because it was almost midnight and I wanted to take a shower and go to bed. When I went to check out, they gave me a hard time because I needed the key to check out. I didn't have the key because the maintenance guy took it. So I had to wait around half an hour until he verified he had it. This place is a trap. I had two people tell me to not stay here, but I was unable to cancel my reservation. Worst ever.

Very dirty room with hair in the bathroom, with a smell in the room not good, very old , but for this price this is ok.

The hotel was basic. For the price you pay it makes sense. Shower head was loose, no fridge or microwave in my room, but it had a Roku TV. The pool was closed half my stay but when it was open it was a good vibe, like a backyard at a house, views into the river. The staff kind of treats you like a criminal but they are probably just trying to cover their butts. Also, they kept trying to open my door for inconsistent house cleaning and didnt have Do Not Disturb signs. The hotel did a job and the AC was cold. It’s a 10 minute drive from Laughlin so I spent most of my time out the room anyways.