Nice Hotel except WiFi did not work.

We were very unhappy with the lack of hot water, the condition of the shower area, lack of supplies for the bathroom area. Our room was never freshened up and when asked they stated that they only do that every three days. There was one small bar of soap the size of a golf ball. The room was for handicap personnel and only had a handheld that needed to be cleaned. We chose to leave early and when we were checking out we were told that booking through does not allow refunds or reimbursements for leaving early. There was no conversation of another room or seeing what they could do to help. This will probably be our last time staying. We were able to find a room at the local ski resort for far less and in much better condition. we wish we didn't have to move, but they weren't very helpful with accommodating only telling us that they were sorry and when a lot of people stay at the hotel the hot water can take awhile and be short in quantity.

Nice place

Internet wi-fi never worked.

Clean convenient

A decent spot to stay in the beautiful village of Ellicottville. Great location, welcoming staff, walking distance to a variety of restaurants, taverns, and shops.

A decent spot to stay in the beautiful village of Ellicottville. Great location, welcoming staff, walking distance to a variety of restaurants, taverns, and shops.

Centrally located within the town. Easy to access nice dining options.

Centrally located within the town. Easy to access nice dining options.

I would’ve given a 5 star review. However, during our 3 night stay housekeeping never came to our room to clean it. We had a 3 day pile of dirty towels as well as garbage.I did speak with one of the housekeepers and I was apologetic for the towels that were dirty in the bathroom. The woman was very pleasant and said, oh that’s okay. One can imagine how I felt upon our return to see that our room wasn’t cleaned. The amenities that all of us enjoyed were the use of the indoor pool as well as the hot tub. The grounds of the hotel were extremely clean and well maintained. Outside of the issue with housekeeping the rest of the hotel was very clean. The front end staff were very accommodating throughout our stay.

I would’ve given a 5 star review. However, during our 3 night stay housekeeping never came to our room to clean it. We had a 3 day pile of dirty towels as well as garbage.I did speak with one of the housekeepers and I was apologetic for the towels that were dirty in the bathroom. The woman was very pleasant and said, oh that’s okay. One can imagine how I felt upon our return to see that our room wasn’t cleaned. The amenities that all of us enjoyed were the use of the indoor pool as well as the hot tub. The grounds of the hotel were extremely clean and well maintained. Outside of the issue with housekeeping the rest of the hotel was very clean. The front end staff were very accommodating throughout our stay.

It was very clean and Kim, the woman who checked me in after 10pm was very friendly.

It was very clean and Kim, the woman who checked me in after 10pm was very friendly.

Plenty of parking within walking distance of all the breweries, shopping and entertainment. The only thing was the room smelled like cigarretes had to buy some fabreeze. But other then that it was a very great location..we had the pool and the spa to ourselves most of the time. Not busy or crowded.

Plenty of parking within walking distance of all the breweries, shopping and entertainment. The only thing was the room smelled like cigarretes had to buy some fabreeze. But other then that it was a very great location..we had the pool and the spa to ourselves most of the time. Not busy or crowded.

Our room key round not work and it was clear that the other guests were having the same issue. We had to be escorted to our room by staff any time we wanted in because only their keys seemed to work. It's a serious security issue that the staff absolutely knows about. The woman told us this was a long standing issue.

Our room key round not work and it was clear that the other guests were having the same issue. We had to be escorted to our room by staff any time we wanted in because only their keys seemed to work. It's a serious security issue that the staff absolutely knows about. The woman told us this was a long standing issue.

It’s really come dated. No hot water in the shower and bedside lights did not work. And not so cheap!

It’s really come dated. No hot water in the shower and bedside lights did not work. And not so cheap!

My stay at the hotel was excellent.

My stay at the hotel was excellent.

This hotel had an amazing staff. So friendly and eager to please. Although the property could use some updating it was amazingly clean. Will stay here again

This hotel had an amazing staff. So friendly and eager to please. Although the property could use some updating it was amazingly clean. Will stay here again

We were there for a craft show in Franklinville and it was easy to get to and accommodations were great

We were there for a craft show in Franklinville and it was easy to get to and accommodations were great

Excellent location and property all together!!

Excellent location and property all together!!

It was a clean room & very spacious.

Tanya was pleasant and very professional! I will definitely stay here again! Thank you Tanya

Tanya was pleasant and very professional! I will definitely stay here again! Thank you Tanya

Good place to stay.

Good place to stay.