We recently booked a stay at this hotel, but to say we were disappointed would be an understatement. First off, the entire property appears to be a construction zone, with dust and debris all over the place. It became clear pretty quickly that the hotel should not be open to guests in its current state. The room we were assigned was far from what we expected. It was dirty, with visible dust and grime everywhere. The bedding looked like it hadn’t been properly cleaned. To make matters worse, the sink in the “dinette” wasn’t even hooked up to water! It just sat there, unusable, without a drain or any way to get water out of it. The baseboard hadn’t even been installed. We felt like we had walked into an unfinished building site rather than a hotel. As if the room issues weren’t bad enough, the elevator was also broken, forcing us to lug our bags up several flights of stairs. After seeing the condition of the place, we decided we could not stay the night. Thankfully, the one saving grace was Alaina, the front desk associate. She was incredibly understanding and helpful. After explaining our concerns, she quickly processed a refund without any hassle. She was the only positive aspect of the entire experience. If you’re considering staying here, don’t! Until they finish construction and address the cleanliness issues, I would strongly recommend looking elsewhere. Save yourself the trouble.

This property was under renovation and the room that we had was not complete. There was no TV, the drapes were just thrown over the rod, the floors were dirty there was at least an 2 inch gap on the bottom of the door allowing a lot of light in the room, and some of the staff were unprofessional. It was a lovely area and I hope once the renovation is complete they will correct some of this.

The hotel is still being remodeled. Our room was clearly not finished. No coffee maker, no hair dryer, no iron and ironing board. Could not access a hair dryer or ironing board on the property at all. This caused an issue as we had to get to an appointment early in the morning and could not iron or blow dry my hair. Hot water took forever to heat up. The remodel job seemed messy all over, even when it was supposed to be 'finished'. The staff seemed grumpy. The coffee in the morning was a small k cup maker. Great location but the place needs more work to bring it up to standards.

The hotel is still being remodeled. Our room was clearly not finished. No coffee maker, no hair dryer, no iron and ironing board. Could not access a hair dryer or ironing board on the property at all. This caused an issue as we had to get to an appointment early in the morning and could not iron or blow dry my hair. Hot water took forever to heat up. The remodel job seemed messy all over, even when it was supposed to be 'finished'. The staff seemed grumpy. The coffee in the morning was a small k cup maker. Great location but the place needs more work to bring it up to standards.

Refrigerator in way of getting to 1 side of the bed

Hotel has only been opened a few weeks. I booked my stay well over a month ago. The lady at the desk was friendly. However, the room we booked had no air and the TV service was not working nor was the elevator. I would suggest to avoid at all cost!!

Hotel has only been opened a few weeks. I booked my stay well over a month ago. The lady at the desk was friendly. However, the room we booked had no air and the TV service was not working nor was the elevator. I would suggest to avoid at all cost!!

I do not like to leave negative reviews. However, people should be aware that this property is under renovation, and the renovations aren't very good. We had a room that was renovated that wasn't complete with open wiring and nonworking lights. Staff were not unfriendly, just not informed or able to help people with issues. I would not choose this area again.

Initially, GPS got me there, but signage was a banner at ground level near front entrance. Checkin was a bad experience. Elevator was out and we were given a third floor room at the be try back, room 350. My mother has a very difficult time with stairs. There was no offer for assistance or move rooms. The young man who checked us in can best be described as unhelpful and uncaring. I carried luggage up and down three flights of stairs dodging construction crews and equipment. Construction and cleaning were occurring on our floor. Blocked hallways, equipment in floor, and had to step around workers. Our balcony looked over a parking lot of piled up construction supplies and a dumpster. There was no notification on the website before purchase that a remodel was in progress. This was the worst experience I ever had in years of travel. I would not stay here. Future travelers be warned. Better planning of work crews and assistance with luggage up the stairs would have been appreciated.

Ok

Property recently sold/split from Tradewinds. Property under construction and not ready for guests. Reserved and paid for King Room with Balcony… got a closet with a king bed. Floors were dirty, no elevator , light switches with no lights, lamps with no outlets to plug into, no TV service, no coffee, no vending machines. Ice bucket in room, but no ice machine. Concierge was late for his shift and no breakfast available. Brought issues to the staff and they just didn’t care… they blamed corporate.

It's under construction and they are a fraud thinking it open for business. I've seen better kennels!

I will NEVER use Expedia again. We booked at the Trade Winds but then get a call that our reservations of 4 nights has been canceled at the Hatch??? Never booked there. Was notified at 3:00 pm when it was time to check in Nothing was open at the hotel. No pool no sun deck no food NOTHING WILL never again book there or thru Expedia. Totally dissatisfied

Service was excellent until 5 when you needed to call to someone who left the building Facilities were a major disappointment No table and chair to use our computer. Beautiful view--when we opened the door/window-no screen Hotel in transition and some parts of the operation has been neglected

Service was excellent until 5 when you needed to call to someone who left the building Facilities were a major disappointment No table and chair to use our computer. Beautiful view--when we opened the door/window-no screen Hotel in transition and some parts of the operation has been neglected

Room was exceptional. Smell in the elevator and in the route to our room. No human service available after 5

Room was exceptional. Smell in the elevator and in the route to our room. No human service available after 5

Didn’t stay room was dirty and constructions was going on. No elevator stairs only and not even finished. This was not mentioned in the ad. No a single person at the hotel had to talk to a screen with someone working remote.

Didn’t stay room was dirty and constructions was going on. No elevator stairs only and not even finished. This was not mentioned in the ad. No a single person at the hotel had to talk to a screen with someone working remote.

Lost power during latest storm. Heat, hot water and shower was great after camping at home for a few days. Construction contions and will be a nice improvement.

Lost power during latest storm. Heat, hot water and shower was great after camping at home for a few days. Construction contions and will be a nice improvement.

Had to walk through a door marked staff only which was like a storage / maids room to get to the hallway that led to our room. Also the tv didn’t have a remote nor would it work when we used the buttons. Check in was through a kiosk and the person helping had broken English. Could not ask about specifics about the hotel like pool hrs ect. Really not impressed

Had to walk through a door marked staff only which was like a storage / maids room to get to the hallway that led to our room. Also the tv didn’t have a remote nor would it work when we used the buttons. Check in was through a kiosk and the person helping had broken English. Could not ask about specifics about the hotel like pool hrs ect. Really not impressed

Building was under construction, no elevator, main stairs were blocked, had to go through worker's hallway filled with stuff, garbage in the entryway, etc.

Building was under construction, no elevator, main stairs were blocked, had to go through worker's hallway filled with stuff, garbage in the entryway, etc.

A relaxing stay! Friendly staff, great views, convenient location.

A relaxing stay! Friendly staff, great views, convenient location.

We were unaware that the hotel was Under construction. Not a great value with the condition of the property. A lot of marijuana smell inside.the hallways. Room clean and neat. Manager very nice and helpful. Hopefully once construction is finished the hotel will be a better value.

We were unaware that the hotel was Under construction. Not a great value with the condition of the property. A lot of marijuana smell inside.the hallways. Room clean and neat. Manager very nice and helpful. Hopefully once construction is finished the hotel will be a better value.

Hallways had a very strong small of marijuana.

Hallways had a very strong small of marijuana.

The room was very dirty. There was hair on the bed that wasn't ours. The toilet was broken, and it smelled like crap in the room. We didn't even stay the night and left. Do not recommend.