Housekeeping very poor: hairs in the sheets, nail on the bathroom counter Condo functionality: bed not made on arrival, heat pump remote not working, frozen window left slightly open, few Kleenex tissues left with no extra box, very old bedspread that could be renewed

Housekeeping very poor: hairs in the sheets, nail on the bathroom counter Condo functionality: bed not made on arrival, heat pump remote not working, frozen window left slightly open, few Kleenex tissues left with no extra box, very old bedspread that could be renewed

It wasn’t clean for that money and everything was like antic and smelled weird the bathroom in the pool was dirty with poo. I’ll never go back there.

It wasn’t clean for that money and everything was like antic and smelled weird the bathroom in the pool was dirty with poo. I’ll never go back there.

Great! perfect location for skiing and visting Quebec City. easy check-in after hours. staff very helpful. great common spaces and amenities.

Great! perfect location for skiing and visting Quebec City. easy check-in after hours. staff very helpful. great common spaces and amenities.

Card keys didnt worked on our last night, our check in was 1hour late and there is no wifi!

Card keys didnt worked on our last night, our check in was 1hour late and there is no wifi!

Great spot overall. Only complaint is wifi did not work in the unit - only at reception.

Great spot overall. Only complaint is wifi did not work in the unit - only at reception.

Really not worth the price: we froze for 4 days; the free WI-FI was not working in the room, it was only available in the lobby; the coffee cups were stained; there were no oven mitts; the sheets were clean but old and thin; food and an eyeliner were found under the sofa cushions; no salt, pepper or sugar provided (they consider it as a condiment). We really regretted renting there.

Really not worth the price: we froze for 4 days; the free WI-FI was not working in the room, it was only available in the lobby; the coffee cups were stained; there were no oven mitts; the sheets were clean but old and thin; food and an eyeliner were found under the sofa cushions; no salt, pepper or sugar provided (they consider it as a condiment). We really regretted renting there.

By the time we arrived there was no one at reception though it was anticipated but the main issue was there was no wifi working in the room and we didn't have enough pillows for the number of guests we had to wait till next morning to ask for a pillow. The wifi didn't work the whole duration of stay even after multiple complains.

By the time we arrived there was no one at reception though it was anticipated but the main issue was there was no wifi working in the room and we didn't have enough pillows for the number of guests we had to wait till next morning to ask for a pillow. The wifi didn't work the whole duration of stay even after multiple complains.

Decent place in a great location. Our only complaint was the pool closed early (5pm) on Sunday which made our after biking soak not possible.

Decent place in a great location. Our only complaint was the pool closed early (5pm) on Sunday which made our after biking soak not possible.

When you look up Condos Val Des Neiges it gives a different address and shows a different property, the much newer condos next door. My air conditioner was broken, the toilet was dirty, the room smelled of sulpher upon entry, the staff was unhelpful when these matters were brought up. We also had light bulbs out in the room, water damage and broken trim in the bathroom, peeling paint, and a tiny tv that barely worked.

When you look up Condos Val Des Neiges it gives a different address and shows a different property, the much newer condos next door. My air conditioner was broken, the toilet was dirty, the room smelled of sulpher upon entry, the staff was unhelpful when these matters were brought up. We also had light bulbs out in the room, water damage and broken trim in the bathroom, peeling paint, and a tiny tv that barely worked.

The place is amazing. Would definitely use it again except that i hope next time their internet would be faster.

The place is amazing. Would definitely use it again except that i hope next time their internet would be faster.

very nice condo, all included, pool, gym, internet,etc. very nice staff. excellent position. calm, clean.

very nice condo, all included, pool, gym, internet,etc. very nice staff. excellent position. calm, clean.

Our stay was okay. The condo was in need of a spruce up for the price we paid. Kids loved the pool but hot tub wasn't working..disappointing. Beds were not that comfortable and pullout couch was not comfortable at all..disappointing as we had 7 in family to sleep for two nights. Wifi didn't work in room and was spotty. We were pleasantly surprised by second bathroom upstairs. Kitchen pans were old and dangerous w loose pot handle. no extra garbage bags in condo. Tv was in and out then was fine. microwave was older and front corner was melted. Creepy statues in upstairs closet w a broken door was a surprise. It was fairly clean w only a few large ants but a bit tight quarters for 7 of us. Games room was cool and kids loved the idea. Air conditioning stopped working twice but hubby got it going. Parking was great. I would rate it a 6/10 for the price.

Our stay was okay. The condo was in need of a spruce up for the price we paid. Kids loved the pool but hot tub wasn't working..disappointing. Beds were not that comfortable and pullout couch was not comfortable at all..disappointing as we had 7 in family to sleep for two nights. Wifi didn't work in room and was spotty. We were pleasantly surprised by second bathroom upstairs. Kitchen pans were old and dangerous w loose pot handle. no extra garbage bags in condo. Tv was in and out then was fine. microwave was older and front corner was melted. Creepy statues in upstairs closet w a broken door was a surprise. It was fairly clean w only a few large ants but a bit tight quarters for 7 of us. Games room was cool and kids loved the idea. Air conditioning stopped working twice but hubby got it going. Parking was great. I would rate it a 6/10 for the price.

Very old inside - hot tub broken over Christmas holiday week; it seemed like minimal effort was made to fix it. Furniture inside the unit was very old / worn (unit specific so you may get lucky!). Heating system was very loud and did not work very well.

Very old inside - hot tub broken over Christmas holiday week; it seemed like minimal effort was made to fix it. Furniture inside the unit was very old / worn (unit specific so you may get lucky!). Heating system was very loud and did not work very well.

The overall property was fine, however the unit we had was subpar. On the positive side, it was clean and very convenient to Mt St Anne. But it simply hasn't been kept up. There were light bulbs missing in the day bed housing, the main refrigerator had rust in it, the bar fridge freezer was so frozen up the door wouldn't close properly, several electrical outlets didn't work, the display on the main thermostat didn't display properly (part of the screen was broken). Also, the wifi was not even strong enough to do a google search. From what we could see, many of the other units seemed much nicer and in much better shape. It would not take much to improve the condo.

The overall property was fine, however the unit we had was subpar. On the positive side, it was clean and very convenient to Mt St Anne. But it simply hasn't been kept up. There were light bulbs missing in the day bed housing, the main refrigerator had rust in it, the bar fridge freezer was so frozen up the door wouldn't close properly, several electrical outlets didn't work, the display on the main thermostat didn't display properly (part of the screen was broken). Also, the wifi was not even strong enough to do a google search. From what we could see, many of the other units seemed much nicer and in much better shape. It would not take much to improve the condo.

Our two night stay was really great. The place is quiet and the kitchen, living room, the bedrooms and specially the washroom are really clean. We are planning to take another vacation this winter and try the ski resort close to the condo place. My family enjoyed their stay and loved the place.

Our two night stay was really great. The place is quiet and the kitchen, living room, the bedrooms and specially the washroom are really clean. We are planning to take another vacation this winter and try the ski resort close to the condo place. My family enjoyed their stay and loved the place.

Overall it was a nice place, a good location not too far from the city, but the unit showed its age in a number of ways. It just needs a few touches to update and repair the unit. The shower rod was very close to the shower, so the shower curtain clung to me while showering. They should use one of the curved shower rods. There were light bulbs missing from the bed reading lamps. The phone (to call the front desk) had a faulty cord or jack, had to hold the cord in the jack to get the phone to work. The molding around the shower was coming off the wall. The Wifi didn't work. The network would keep dropping constantly, both the internal wifi network and the connection to the outside.

Overall it was a nice place, a good location not too far from the city, but the unit showed its age in a number of ways. It just needs a few touches to update and repair the unit. The shower rod was very close to the shower, so the shower curtain clung to me while showering. They should use one of the curved shower rods. There were light bulbs missing from the bed reading lamps. The phone (to call the front desk) had a faulty cord or jack, had to hold the cord in the jack to get the phone to work. The molding around the shower was coming off the wall. The Wifi didn't work. The network would keep dropping constantly, both the internal wifi network and the connection to the outside.